Info Wiki - User contributions [en]

Scams

2015-07-27T04:09:02Z

Prichter: /* Scam Warnings */

Scams, especially via [[Spam|spam emails]], but also increasingly via social media, are an ongoing problem. Everyone needs to exercise a degree of wariness.

The point of a scam is to somehow gain an advantage from you. It may be remittance of money, or just simply giving away personal details. But if you look at an incoming e-mail and it is correctly addressed to you, then you are already on a list somewhere that is being distributed or sold. Apart from abandoning that particular e-mail address, there little you can do about it.

PCUG clearly state that we will '''never''' ask you for sensitive details (login, passwords, etc) via email. If there is ever a problem with your account, we will ask you to ring or drop-in at the PCUG Centre to resolve it, where both we and you, can confirm who you are working with.

Most reputable organisations (banks, credit unions, trade unions, clubs etc) have similar policies of never requesting sensitive information to be supplied electronically, as it is just too easy for spammers to forge such messages.

This is simply good basic Internet practise.

I regret to say that a few of our members have fallen for such scams previously. As a result, their accounts were used to send many thousands more SPAM emails, which resulted in the PCUG being placed on blacklists at the time, thus blocking some email delivery for all users. So please exercise caution as carelessness by one member can inconvenience and disrupt usage for all!

Please review the links below for further information, and take specific note of the scam emails listed which target PCUG members specifically.

Also, a '''scamwatch''' e-mail list has been set up to allow members to warn other members about, and to discuss, scams/spam. You can subscribe to the list by going to the PCUG's [https://lists.tip.net.au/listinfo/scamwatch scamwatch listinfo page].

See also our page with more practical guidance on [[Handling Email SPAM]]

== More Information ==

For some guidance on how to avoid being caught by scams, see:

* [http://www.staysmartonline.gov.au/ Stay Smart Online], an Australian government site with lots of useful information
* [http://www.accc.gov.au/publications/the-little-black-book-of-scams the free "The Little Black Book of Scams"] from the ACCC
* [http://www.scamwatch.gov.au Australian Government ACCC Scamwatch] - a number of members have found a subscription to their scamwatch list useful
* [http://www.scamwatch.gov.au/reportascam report a scam to the ACCC]
* [http://www.moneysmart.gov.au/ ASIC Moneysmart site - Financial scams recorded by ASIC]
* [http://www.afp.gov.au/policing/cybercrime/online-fraud-and-scams AFP information on Internet Fraud & scams]
* [http://en.wikipedia.org/wiki/List_of_confidence_tricks Wikipedia’s list of frauds/scams]
* [http://en.wikipedia.org/wiki/List_of_email_scams Wikipedia’s list of e-mail scams]

== Scam Warnings ==

Most scams use well-known brands to try to convince you of their trustworthiness - the Australian Government and its agencies, ANZ, NAB, Westpac and Commonwealth banks, Woolworths, Coles and the list goes on. If you are in doubt about any company-branded email, find their real site and visit it. Most have gotten over their shyness about scammers trying to steal their identities, and are quite up front about the attempts being made to con readers.

* [http://www.bunnings.com.au/gift-card-scam-warning Bunnings Gift Card Scam - July 2015]
* [http://www.virginaustralia.com/au/en/help/automated_scam_calls/ Virgin & Qantas Free Flight / $999 credt Scams - May 2014]
* [http://scam-detector.com/travel-scams/malaysian-lottery-brochure Malaysian Travel Company Lottery / Scatchie Scams - 2013/2014]
* [http://send.ladoo.com.au/em/mail/view.php?id=1855148&a=38192&k=aeaa267 Various scams used to trick holiday makers - 13 May 2013]
* [http://www.anz.com/personal/ways-bank/security/online-security/alerts-reporting-fraud ANZ Hoax e-mails - May 2013]
* [http://www.scamnet.wa.gov.au/scamnet/Types_Of_Scams-Email_Scams-Woolworths_50_survey_.htm Woolworths Scam Surveys - 8 June 2013]
* [http://www.psnews.com.au/Page_psn3666.html?utm_source=psn366&utm_medium=email&utm_content=news6&utm_campaign=newsletter_www ATO warns about tax avoidance schemes - 18 June 2013]
* [http://www.yourlifechoices.com.au/news/email-scam-warning Friend overseas, and Surveys - 17th July 2013]
* [http://www.yourlifechoices.com.au/news/tax-refund-scam Tax Refund scams - 17th July 2013]
* [http://alerts.staysmartonline.gov.au/em/mail/view.php?id=2095497&a=38192&k=c2c5065 Ransomware scam - 18th July 2013]
* [http://www.nab.com.au/wps/wcm/connect/nab/nab/home/personal_finance/12/13/9/1 NAB phishing e-mails - 5th Aug 2013]
* [http://www.yourlifechoices.com.au/news/shopping-scams-rise-65-per-cent Shopping Scams up by 65% - 8th Aug 2013]

== Scams Targetting PCUG Members Specifically ==
We note here some scam emails that use PCUG's name and/or address in them. As stated above, these should be obviously recognised as scams, since we will '''never''' ask you for this type of information by email.

Please '''Do NOT follow any links or open the any attachments!''' in any such emails!

==== SCAM - February 2015 - Subject: Email Storage Alert ====
The following scam is being sent to members circa February 2015. Note
* the actual from address is not a PCUG address!
* the supplied link is '''not''' part of the PCUG website
* the stated mail quota maximum size is wrong
* the click "here" link has been disabled below

Your mailbox is almost full.

Dear xxxxxx@pcug.org.au,

3840MB 4096MB
Current size Maximum size

Please reduce your mailbox size. Delete any items you don't need from your mailbox and empty your Deleted Items folder. Click here
to do reduce size automatically.

Thanks,

Mail System Administrator

==== SCAM - January 2015 - Subject: WARNING CODE:VX2G99AAJ ====
The following scam is being sent to members circa January 2015. Note
* the from address is not even PCUG! It's <technicalunit@careceo.com>
* PCUG members are not specifically addressed in the To address
* our admin would have already known your user name & address!
* the warning code is meaningless

Dear Account User,

Warning Code: VX2G99AAJ

This message is from our email messaging centre.
Your mailbox has exceeded the storage limit in our Server.
You may not be able to send or receive mails in coming days.

We request you upgrade your webmail account immediately by
providing your account details as stated below.

EMAIL ADDRESS:_________________________
ACCOUNT USERNAME:______________________
PASSWORD:______________________________

Failure to reply to this email as instructed will render
your email account in-active in our database.

PCUG.ORG.AU ADMINISTRATOR

==== SCAM - August 2014 - Subject: You have incoming pending messages ====
The following scam is being sent to members circa August 2014. Note
* the Karen Albert in the From: is certainly not our Karen!
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

This is to inform you that you mailbox have exceed its storage limit set by the admin. So you may not be able to send
or receive email until itis resolved. Please CLICKHERE to submit the form and wait for responds via Email. We apologies
for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - July 2014 - Subject: Your messages are pending ====
The following scam is being sent to members circa July 2014. Note
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

you have some incoming pending mails were due to the recent hacking into our server and upgrade to our database, In
order to receive this messages CLICKHERE and submit the form and wait for responds from your Email Account. We
apologies for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - Feb 2014 - Subject: PCUG email users ====
The following scam is being sent to members circa February 2014. Note
* the actual from address is a brazilian account (same as last 2 scams) <code><andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: *PCUG Email notice* <andreia@gr1editora.com.br>
Date: Thursday, 13 February 2014
Subject: PCUG email users
To:

This is to inform all PCUG email users that we have change to a secured email
system to help us fight against spam emails so you are therefore authorise to
click the link below to avoid any problems or spam attack to your email address.
Log-in to your email with your PCUG log-in account details and then click finish, to
avoid any problems to your account you must complete this process.

CLICK HERE TO FINISH UPDATE TO PCUG.ORG.AU NEW WEBMAIL SYSTEM
<nowiki>http://www.formlogix.com/Manager/UserConditionalSurvey244203.aspx?Param=VXNlcklkPTI0NDIwMy5Gb3JtSWQ9MQ==</nowiki>

==== SCAM - Jan 2014 - Subject: Pcug email users ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>PCUG Service Administrator <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

Date: Thu, 30 Jan 2014 00:12:08 -0200
From: PCUG Service Administrator <andreia@gr1editora.com.br>
To: undisclosed-recipients: ;
Subject: [PCUG] Pcug email users

This is to inform all Pcug email users that we have change to a
secured email system to help us fight against spam emails so you are
therefore authorise to click the link below to avoid any problems or
spam attack to your email address. Log-in to your email with your Pcug
log-in account details to avoid any problems to your account you must
complete this process.

<nowiki>http://securedpcug.form2pay.com/131173.html</nowiki>
----

==== SCAM - Jan 2014 - Subject: Dear Pcug User ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>Pcug University <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Pcug University <andreia@gr1editora.com.br>
Subject: Dear Pcug User
Date: 27 January 2014 3:27:38 AM AEDT
To: undisclosed-recipients:;

--
Dear Pcug User

There is an emergence from our data base we are currently carrying-out a
maintenance process to your mailbox account, to complete this process
Please copy and paste the link on you web Browser or click on the link
fill and click on submit.

<nowiki>http://webupdate.form2pay.com/130542.html</nowiki>

(copy it and paste it into your web browser's bar. then fill and submit for
complete update)

This process will help us to fight against spam mails. Failure to complete
this process, will have your mailbox account deleted from our database.

Thanks
HELP DESK
----

==== SCAM - Jan 2014 - SCAMwatch warning to smartphone and tablet users ====
SCAMwatch is warning consumers to beware of scammers targeting their smartphones and tablet devices with the computer virus scam.

This scam has caught out many Australians in recent years, with victims receiving a call out of the blue from a ‘technical specialist’ claiming that their computer has a virus. The caller convinces the victim to provide them with remote access to their
computer, claims that their security has been compromised, and then offers to fix it on the spot – for a fee.

In a new twist, scammers are claiming to be able to fix similar viruses on people’s smartphones or tablets. As with the previous version, the scammer will ask you to grant them remote access to your computer, however they will also ask you to connect
your mobile device to the computer so that they can access the device through it.

Don’t let your guard drop by a sense of urgency – these scammers are well-versed at applying high pressure sales tactics to incite fear and anxiety that your device has been compromised and must be fixed immediately. In fact, the only way that you risk your device’s security is by providing access in the first place. If you hand over your money, your device will not receive the promised protection.

Ask yourself: why would a business call and offer to fix your computer unless you contacted them in the first place? If you store personal information on your phone, tablet or computer, keep it out of the hands of scammers – never provide remote access to a stranger.

How the scam works:-

*You receive a call out of the blue from someone claiming to be a technical support specialist, who informs you that your computer, smartphone or tablet has been compromised by malicious software.
* The caller may claim to represent a reputable business such as Microsoft, Windows, Telstra or Bigpond.
*They may also sound like an expert as they use technical jargon.
*The ‘technician’ will ask you to provide them with remote access to your computer so that they can run a scan.
*If they claim the virus is on your smartphone or tablet, they will ask you to connect the device to your computer so that they can access the device through it.
*If you provide them with access, they will claim that the scan has indeed detected a virus, and any information stored on the device has been compromised.
*The ‘technician’ will then claim that they can restore your computer’s security on the spot – for a fee. They will offer to install anti-virus software on to your device for a one-off payment that typically ranges from $100 to $300.
*If you hesitate to agree, the caller will be very persistent and try to evoke a sense of urgency by claiming that anything could happen to your device if you don’t fix it now.
*To pay, they will ask for your credit card or banking details, or to transfer them money.
*If you provide remote access to the caller, only then are your compromising your device and personal information. If you hand over your money, your device will never receive the promised security software.

Protect yourself

*If you receive a phone call from someone claiming there is something wrong with your computer or mobile device’s security, just hang up.
*Never give a stranger remote access to your mobile device or computer.
*Do not give out your personal, credit card or online account details over the phone unless you initiated the call and the phone number came from a trusted source.
*Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
*If you think your mobile device or computer’s security has been compromised, seek out help or advice from a qualified and reputable technician.
*If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

Report

You can report scams to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995.
----

==== SCAM - Nov 2013 - Subject: Dear Pcug User, - From: Pcug Administrator ====
The following scam is being sent to members circa November 2013. Note
* the actual from address is a brazilian account! alexandre@dilk.com.br
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

'''Do NOT follow the link and provide requested details!'''

From: Pcug Administrator [mailto:alexandre@dilk.com.br]
Sent: Tuesday, 19 November 2013 2:25 PM
To: undisclosed-recipients:
Subject: Dear Pcug User,

Dear Pcug User,

A phish attempt, banned phrase or sensitive information was detected in a message sent to you and the original message has been quarantined.
This message is a copy of the original with the content replaced with this text. The subject line and sender information has been unaltered from the original.
Please you are to re-validate your pcug.org.au email address immediately.
Please copy and paste the link on you web Browser or click on the link then fill and submit.

<nowiki>http://pcug.form2go.com/125479.html</nowiki>

Thanks.
Help Desk
----

==== SCAM - Sep 2013 - No Subject - PCUG Network Manager ====
The following scam is being sent to members circa September 2013. Note the actual from address is a gmail account!: sb.netwrk@gmail.com

'''Do not open the PDF attachment!'''

From: PCUG Network Manager <sb.netwrk@gmail.com>
To: undisclosed-recipients:;
Subject:

In order to comply with PCUG Corporate Policy, it is your responsibility to validate the mailbox ownership and review the access rights due to
unauthorized access to your account by spammers.
modifications to the permissions are required, please complete the Department Mailbox Request Form by viewing the enclosed attachment
and follow instruction therein.

Regards,

PCUG Network Manager
Production Security Compliance
----

==== SCAM - Jul 2013 - Your mailbox is nearly over its size limit ====
The following scam is being sent to members circa July 2013. Note the actual reply email address is in '''Thailand''' despite what the "text" name says!

From: support@pcug.org.au <nowiki>[mailto:helpsupport@admin.in.th]</nowiki>
To: XXX@pcug.org.au
Subject: Your mailbox is nearly over its size limit

Your mailbox has exceeded one or more size limits set by your administrator,
we have decided to run a database clean-up and refresh your mailbox.

please provide the below credentials :

Email Address:
Username :
Password:
Confirm Password:

System Administrator
----

== See Also ==

* [[Spam]] - for details on spam messages, which are often used in scams

[[Category:Technical Info]]

Win7 Hardware Recommendations

2015-07-21T06:07:02Z

Prichter:

== Internet & Office Use ==
Our Training PC, having the following resources, are quite responsive when running Win7 Pro and using browser, email or office software
*3 Gig, single-core CPU
*2 GB dual-channel DDR RAM
*160 GB SATA hard disk drive
*64 MB graphics "card"

Any new desktop or laptop PC is likely to have better resources than the above

Netbooks, sold with Win7 Starter, typically have the following resources
*1.6 Gig, single-core CPU
*1 GB dual-channel DDR RAM
*160 GB SATA hard disk drive

== Graphics & Gaming ==
It suggested that anyone looking to run recent release PC games be mindful that they will often require much better than minimum system specifications.

For Windows 7 & 8.1 users, it is suggested to run the 64 bit version of the operating system and have at least 8 Meg of RAM available.

Be aware that the 32 bit version can only utilise up to 3.5 Meg of RAM, which some newer games will not work with reliably, and which may lead to regular system crashes during game play. However be mindful that the 64 bit version will require new drivers for all connected hardware devices and therefore may prove a problem with older peripherals.

In addition to a well performing PC, it is likely you will need a relatively recent & powerful graphics card with at least 1GB of video RAM. Higher screen resolutions and larger monitors will typically require faster video cards with even more video memory.

Most laptops are often poor performers with PC games as they typically have lower performance built-in video cards which may also share system memory.

[[User:Rpeters|Rpeters]]15:59, 30 August 2012 (EST)
[[Category:Technical Info]]

Scams

2015-07-21T05:54:08Z

Prichter: increase in social media scams

Scams, especially via [[Spam|spam emails]], but also increasingly via social media, are an ongoing problem. Everyone needs to exercise a degree of wariness.

The point of a scam is to somehow gain an advantage from you. It may be remittance of money, or just simply giving away personal details. But if you look at an incoming e-mail and it is correctly addressed to you, then you are already on a list somewhere that is being distributed or sold. Apart from abandoning that particular e-mail address, there little you can do about it.

PCUG clearly state that we will '''never''' ask you for sensitive details (login, passwords, etc) via email. If there is ever a problem with your account, we will ask you to ring or drop-in at the PCUG Centre to resolve it, where both we and you, can confirm who you are working with.

Most reputable organisations (banks, credit unions, trade unions, clubs etc) have similar policies of never requesting sensitive information to be supplied electronically, as it is just too easy for spammers to forge such messages.

This is simply good basic Internet practise.

I regret to say that a few of our members have fallen for such scams previously. As a result, their accounts were used to send many thousands more SPAM emails, which resulted in the PCUG being placed on blacklists at the time, thus blocking some email delivery for all users. So please exercise caution as carelessness by one member can inconvenience and disrupt usage for all!

Please review the links below for further information, and take specific note of the scam emails listed which target PCUG members specifically.

Also, a '''scamwatch''' e-mail list has been set up to allow members to warn other members about, and to discuss, scams/spam. You can subscribe to the list by going to the PCUG's [https://lists.tip.net.au/listinfo/scamwatch scamwatch listinfo page].

See also our page with more practical guidance on [[Handling Email SPAM]]

== More Information ==

For some guidance on how to avoid being caught by scams, see:

* [http://www.staysmartonline.gov.au/ Stay Smart Online], an Australian government site with lots of useful information
* [http://www.accc.gov.au/publications/the-little-black-book-of-scams the free "The Little Black Book of Scams"] from the ACCC
* [http://www.scamwatch.gov.au Australian Government ACCC Scamwatch] - a number of members have found a subscription to their scamwatch list useful
* [http://www.scamwatch.gov.au/reportascam report a scam to the ACCC]
* [http://www.moneysmart.gov.au/ ASIC Moneysmart site - Financial scams recorded by ASIC]
* [http://www.afp.gov.au/policing/cybercrime/online-fraud-and-scams AFP information on Internet Fraud & scams]
* [http://en.wikipedia.org/wiki/List_of_confidence_tricks Wikipedia’s list of frauds/scams]
* [http://en.wikipedia.org/wiki/List_of_email_scams Wikipedia’s list of e-mail scams]

== Scam Warnings ==

Most scams use well-known brands to try to convince you of their trustworthiness - the Australian Government and its agencies, ANZ, NAB, Westpac and Commonwealth banks, Woolworths, Coles and the list goes on. If you are in doubt about any company-branded email, find their real site and visit it. Most have gotten over their shyness about scammers trying to steal their identities, and are quite up front about the attempts being made to con readers.

* [http://www.virginaustralia.com/au/en/help/automated_scam_calls/ Virgin & Qantas Free Flight / $999 credt Scams May 2014]
* [http://scam-detector.com/travel-scams/malaysian-lottery-brochure Malaysian Travel Company Lottery / Scatchie Scams - 2013/2014]
* [http://send.ladoo.com.au/em/mail/view.php?id=1855148&a=38192&k=aeaa267 Various scams used to trick holiday makers - 13 May 2013]
* [http://www.anz.com/personal/ways-bank/security/online-security/alerts-reporting-fraud ANZ Hoax e-mails - May 2013]
* [http://www.woolworths.com.au/wps/wcm/connect/website/woolworths/about+us/woolworths-news/scamalert Woolworths Scam Surveys - 8 June 2013]
* [http://www.psnews.com.au/Page_psn3666.html?utm_source=psn366&utm_medium=email&utm_content=news6&utm_campaign=newsletter_www ATO warns about tax avoidance schemes - 18 June 2013]
* [http://www.yourlifechoices.com.au/news/email-scam-warning Friend overseas, and Surveys - 17th July 2013]
* [http://www.yourlifechoices.com.au/news/tax-refund-scam Tax Refund scams - 17th July 2013]
* [http://alerts.staysmartonline.gov.au/em/mail/view.php?id=2095497&a=38192&k=c2c5065 Ransomware scam - 18th July 2013]
* [http://www.nab.com.au/wps/wcm/connect/nab/nab/home/personal_finance/12/13/9/1 NAB phishing e-mails - 5th Aug 2013]
* [http://www.yourlifechoices.com.au/news/shopping-scams-rise-65-per-cent Shopping Scams up by 65% - 8th Aug 2013]

== Scams Targetting PCUG Members Specifically ==
We note here some scam emails that use PCUG's name and/or address in them. As stated above, these should be obviously recognised as scams, since we will '''never''' ask you for this type of information by email.

Please '''Do NOT follow any links or open the any attachments!''' in any such emails!

==== SCAM - February 2015 - Subject: Email Storage Alert ====
The following scam is being sent to members circa February 2015. Note
* the actual from address is not a PCUG address!
* the supplied link is '''not''' part of the PCUG website
* the stated mail quota maximum size is wrong
* the click "here" link has been disabled below

Your mailbox is almost full.

Dear xxxxxx@pcug.org.au,

3840MB 4096MB
Current size Maximum size

Please reduce your mailbox size. Delete any items you don't need from your mailbox and empty your Deleted Items folder. Click here
to do reduce size automatically.

Thanks,

Mail System Administrator

==== SCAM - January 2015 - Subject: WARNING CODE:VX2G99AAJ ====
The following scam is being sent to members circa January 2015. Note
* the from address is not even PCUG! It's <technicalunit@careceo.com>
* PCUG members are not specifically addressed in the To address
* our admin would have already known your user name & address!
* the warning code is meaningless

Dear Account User,

Warning Code: VX2G99AAJ

This message is from our email messaging centre.
Your mailbox has exceeded the storage limit in our Server.
You may not be able to send or receive mails in coming days.

We request you upgrade your webmail account immediately by
providing your account details as stated below.

EMAIL ADDRESS:_________________________
ACCOUNT USERNAME:______________________
PASSWORD:______________________________

Failure to reply to this email as instructed will render
your email account in-active in our database.

PCUG.ORG.AU ADMINISTRATOR

==== SCAM - August 2014 - Subject: You have incoming pending messages ====
The following scam is being sent to members circa August 2014. Note
* the Karen Albert in the From: is certainly not our Karen!
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

This is to inform you that you mailbox have exceed its storage limit set by the admin. So you may not be able to send
or receive email until itis resolved. Please CLICKHERE to submit the form and wait for responds via Email. We apologies
for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - July 2014 - Subject: Your messages are pending ====
The following scam is being sent to members circa July 2014. Note
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

you have some incoming pending mails were due to the recent hacking into our server and upgrade to our database, In
order to receive this messages CLICKHERE and submit the form and wait for responds from your Email Account. We
apologies for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - Feb 2014 - Subject: PCUG email users ====
The following scam is being sent to members circa February 2014. Note
* the actual from address is a brazilian account (same as last 2 scams) <code><andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: *PCUG Email notice* <andreia@gr1editora.com.br>
Date: Thursday, 13 February 2014
Subject: PCUG email users
To:

This is to inform all PCUG email users that we have change to a secured email
system to help us fight against spam emails so you are therefore authorise to
click the link below to avoid any problems or spam attack to your email address.
Log-in to your email with your PCUG log-in account details and then click finish, to
avoid any problems to your account you must complete this process.

CLICK HERE TO FINISH UPDATE TO PCUG.ORG.AU NEW WEBMAIL SYSTEM
<nowiki>http://www.formlogix.com/Manager/UserConditionalSurvey244203.aspx?Param=VXNlcklkPTI0NDIwMy5Gb3JtSWQ9MQ==</nowiki>

==== SCAM - Jan 2014 - Subject: Pcug email users ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>PCUG Service Administrator <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

Date: Thu, 30 Jan 2014 00:12:08 -0200
From: PCUG Service Administrator <andreia@gr1editora.com.br>
To: undisclosed-recipients: ;
Subject: [PCUG] Pcug email users

This is to inform all Pcug email users that we have change to a
secured email system to help us fight against spam emails so you are
therefore authorise to click the link below to avoid any problems or
spam attack to your email address. Log-in to your email with your Pcug
log-in account details to avoid any problems to your account you must
complete this process.

<nowiki>http://securedpcug.form2pay.com/131173.html</nowiki>
----

==== SCAM - Jan 2014 - Subject: Dear Pcug User ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>Pcug University <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Pcug University <andreia@gr1editora.com.br>
Subject: Dear Pcug User
Date: 27 January 2014 3:27:38 AM AEDT
To: undisclosed-recipients:;

--
Dear Pcug User

There is an emergence from our data base we are currently carrying-out a
maintenance process to your mailbox account, to complete this process
Please copy and paste the link on you web Browser or click on the link
fill and click on submit.

<nowiki>http://webupdate.form2pay.com/130542.html</nowiki>

(copy it and paste it into your web browser's bar. then fill and submit for
complete update)

This process will help us to fight against spam mails. Failure to complete
this process, will have your mailbox account deleted from our database.

Thanks
HELP DESK
----

==== SCAM - Jan 2014 - SCAMwatch warning to smartphone and tablet users ====
SCAMwatch is warning consumers to beware of scammers targeting their smartphones and tablet devices with the computer virus scam.

This scam has caught out many Australians in recent years, with victims receiving a call out of the blue from a ‘technical specialist’ claiming that their computer has a virus. The caller convinces the victim to provide them with remote access to their
computer, claims that their security has been compromised, and then offers to fix it on the spot – for a fee.

In a new twist, scammers are claiming to be able to fix similar viruses on people’s smartphones or tablets. As with the previous version, the scammer will ask you to grant them remote access to your computer, however they will also ask you to connect
your mobile device to the computer so that they can access the device through it.

Don’t let your guard drop by a sense of urgency – these scammers are well-versed at applying high pressure sales tactics to incite fear and anxiety that your device has been compromised and must be fixed immediately. In fact, the only way that you risk your device’s security is by providing access in the first place. If you hand over your money, your device will not receive the promised protection.

Ask yourself: why would a business call and offer to fix your computer unless you contacted them in the first place? If you store personal information on your phone, tablet or computer, keep it out of the hands of scammers – never provide remote access to a stranger.

How the scam works:-

*You receive a call out of the blue from someone claiming to be a technical support specialist, who informs you that your computer, smartphone or tablet has been compromised by malicious software.
* The caller may claim to represent a reputable business such as Microsoft, Windows, Telstra or Bigpond.
*They may also sound like an expert as they use technical jargon.
*The ‘technician’ will ask you to provide them with remote access to your computer so that they can run a scan.
*If they claim the virus is on your smartphone or tablet, they will ask you to connect the device to your computer so that they can access the device through it.
*If you provide them with access, they will claim that the scan has indeed detected a virus, and any information stored on the device has been compromised.
*The ‘technician’ will then claim that they can restore your computer’s security on the spot – for a fee. They will offer to install anti-virus software on to your device for a one-off payment that typically ranges from $100 to $300.
*If you hesitate to agree, the caller will be very persistent and try to evoke a sense of urgency by claiming that anything could happen to your device if you don’t fix it now.
*To pay, they will ask for your credit card or banking details, or to transfer them money.
*If you provide remote access to the caller, only then are your compromising your device and personal information. If you hand over your money, your device will never receive the promised security software.

Protect yourself

*If you receive a phone call from someone claiming there is something wrong with your computer or mobile device’s security, just hang up.
*Never give a stranger remote access to your mobile device or computer.
*Do not give out your personal, credit card or online account details over the phone unless you initiated the call and the phone number came from a trusted source.
*Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
*If you think your mobile device or computer’s security has been compromised, seek out help or advice from a qualified and reputable technician.
*If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

Report

You can report scams to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995.
----

==== SCAM - Nov 2013 - Subject: Dear Pcug User, - From: Pcug Administrator ====
The following scam is being sent to members circa November 2013. Note
* the actual from address is a brazilian account! alexandre@dilk.com.br
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

'''Do NOT follow the link and provide requested details!'''

From: Pcug Administrator [mailto:alexandre@dilk.com.br]
Sent: Tuesday, 19 November 2013 2:25 PM
To: undisclosed-recipients:
Subject: Dear Pcug User,

Dear Pcug User,

A phish attempt, banned phrase or sensitive information was detected in a message sent to you and the original message has been quarantined.
This message is a copy of the original with the content replaced with this text. The subject line and sender information has been unaltered from the original.
Please you are to re-validate your pcug.org.au email address immediately.
Please copy and paste the link on you web Browser or click on the link then fill and submit.

<nowiki>http://pcug.form2go.com/125479.html</nowiki>

Thanks.
Help Desk
----

==== SCAM - Sep 2013 - No Subject - PCUG Network Manager ====
The following scam is being sent to members circa September 2013. Note the actual from address is a gmail account!: sb.netwrk@gmail.com

'''Do not open the PDF attachment!'''

From: PCUG Network Manager <sb.netwrk@gmail.com>
To: undisclosed-recipients:;
Subject:

In order to comply with PCUG Corporate Policy, it is your responsibility to validate the mailbox ownership and review the access rights due to
unauthorized access to your account by spammers.
modifications to the permissions are required, please complete the Department Mailbox Request Form by viewing the enclosed attachment
and follow instruction therein.

Regards,

PCUG Network Manager
Production Security Compliance
----

==== SCAM - Jul 2013 - Your mailbox is nearly over its size limit ====
The following scam is being sent to members circa July 2013. Note the actual reply email address is in '''Thailand''' despite what the "text" name says!

From: support@pcug.org.au <nowiki>[mailto:helpsupport@admin.in.th]</nowiki>
To: XXX@pcug.org.au
Subject: Your mailbox is nearly over its size limit

Your mailbox has exceeded one or more size limits set by your administrator,
we have decided to run a database clean-up and refresh your mailbox.

please provide the below credentials :

Email Address:
Username :
Password:
Confirm Password:

System Administrator
----

== See Also ==

* [[Spam]] - for details on spam messages, which are often used in scams

[[Category:Technical Info]]

Scams

2015-07-21T05:52:27Z

Prichter: /* More Information */

Scams, especially via [[Spam|spam emails]], but also via social media, are an ongoing problem. Everyone needs to exercise a degree of wariness.

The point of a scam is to somehow gain an advantage from you. It may be remittance of money, or just simply giving away personal details. But if you look at an incoming e-mail and it is correctly addressed to you, then you are already on a list somewhere that is being distributed or sold. Apart from abandoning that particular e-mail address, there little you can do about it.

PCUG clearly state that we will '''never''' ask you for sensitive details (login, passwords, etc) via email. If there is ever a problem with your account, we will ask you to ring or drop-in at the PCUG Centre to resolve it, where both we and you, can confirm who you are working with.

Most reputable organisations (banks, credit unions, trade unions, clubs etc) have similar policies of never requesting sensitive information to be supplied electronically, as it is just too easy for spammers to forge such messages.

This is simply good basic Internet practise.

I regret to say that a few of our members have fallen for such scams previously. As a result, their accounts were used to send many thousands more SPAM emails, which resulted in the PCUG being placed on blacklists at the time, thus blocking some email delivery for all users. So please exercise caution as carelessness by one member can inconvenience and disrupt usage for all!

Please review the links below for further information, and take specific note of the scam emails listed which target PCUG members specifically.

Also, a '''scamwatch''' e-mail list has been set up to allow members to warn other members about, and to discuss, scams/spam. You can subscribe to the list by going to the PCUG's [https://lists.tip.net.au/listinfo/scamwatch scamwatch listinfo page].

See also our page with more practical guidance on [[Handling Email SPAM]]

== More Information ==

For some guidance on how to avoid being caught by scams, see:

* [http://www.staysmartonline.gov.au/ Stay Smart Online], an Australian government site with lots of useful information
* [http://www.accc.gov.au/publications/the-little-black-book-of-scams the free "The Little Black Book of Scams"] from the ACCC
* [http://www.scamwatch.gov.au Australian Government ACCC Scamwatch] - a number of members have found a subscription to their scamwatch list useful
* [http://www.scamwatch.gov.au/reportascam report a scam to the ACCC]
* [http://www.moneysmart.gov.au/ ASIC Moneysmart site - Financial scams recorded by ASIC]
* [http://www.afp.gov.au/policing/cybercrime/online-fraud-and-scams AFP information on Internet Fraud & scams]
* [http://en.wikipedia.org/wiki/List_of_confidence_tricks Wikipedia’s list of frauds/scams]
* [http://en.wikipedia.org/wiki/List_of_email_scams Wikipedia’s list of e-mail scams]

== Scam Warnings ==

Most scams use well-known brands to try to convince you of their trustworthiness - the Australian Government and its agencies, ANZ, NAB, Westpac and Commonwealth banks, Woolworths, Coles and the list goes on. If you are in doubt about any company-branded email, find their real site and visit it. Most have gotten over their shyness about scammers trying to steal their identities, and are quite up front about the attempts being made to con readers.

* [http://www.virginaustralia.com/au/en/help/automated_scam_calls/ Virgin & Qantas Free Flight / $999 credt Scams May 2014]
* [http://scam-detector.com/travel-scams/malaysian-lottery-brochure Malaysian Travel Company Lottery / Scatchie Scams - 2013/2014]
* [http://send.ladoo.com.au/em/mail/view.php?id=1855148&a=38192&k=aeaa267 Various scams used to trick holiday makers - 13 May 2013]
* [http://www.anz.com/personal/ways-bank/security/online-security/alerts-reporting-fraud ANZ Hoax e-mails - May 2013]
* [http://www.woolworths.com.au/wps/wcm/connect/website/woolworths/about+us/woolworths-news/scamalert Woolworths Scam Surveys - 8 June 2013]
* [http://www.psnews.com.au/Page_psn3666.html?utm_source=psn366&utm_medium=email&utm_content=news6&utm_campaign=newsletter_www ATO warns about tax avoidance schemes - 18 June 2013]
* [http://www.yourlifechoices.com.au/news/email-scam-warning Friend overseas, and Surveys - 17th July 2013]
* [http://www.yourlifechoices.com.au/news/tax-refund-scam Tax Refund scams - 17th July 2013]
* [http://alerts.staysmartonline.gov.au/em/mail/view.php?id=2095497&a=38192&k=c2c5065 Ransomware scam - 18th July 2013]
* [http://www.nab.com.au/wps/wcm/connect/nab/nab/home/personal_finance/12/13/9/1 NAB phishing e-mails - 5th Aug 2013]
* [http://www.yourlifechoices.com.au/news/shopping-scams-rise-65-per-cent Shopping Scams up by 65% - 8th Aug 2013]

== Scams Targetting PCUG Members Specifically ==
We note here some scam emails that use PCUG's name and/or address in them. As stated above, these should be obviously recognised as scams, since we will '''never''' ask you for this type of information by email.

Please '''Do NOT follow any links or open the any attachments!''' in any such emails!

==== SCAM - February 2015 - Subject: Email Storage Alert ====
The following scam is being sent to members circa February 2015. Note
* the actual from address is not a PCUG address!
* the supplied link is '''not''' part of the PCUG website
* the stated mail quota maximum size is wrong
* the click "here" link has been disabled below

Your mailbox is almost full.

Dear xxxxxx@pcug.org.au,

3840MB 4096MB
Current size Maximum size

Please reduce your mailbox size. Delete any items you don't need from your mailbox and empty your Deleted Items folder. Click here
to do reduce size automatically.

Thanks,

Mail System Administrator

==== SCAM - January 2015 - Subject: WARNING CODE:VX2G99AAJ ====
The following scam is being sent to members circa January 2015. Note
* the from address is not even PCUG! It's <technicalunit@careceo.com>
* PCUG members are not specifically addressed in the To address
* our admin would have already known your user name & address!
* the warning code is meaningless

Dear Account User,

Warning Code: VX2G99AAJ

This message is from our email messaging centre.
Your mailbox has exceeded the storage limit in our Server.
You may not be able to send or receive mails in coming days.

We request you upgrade your webmail account immediately by
providing your account details as stated below.

EMAIL ADDRESS:_________________________
ACCOUNT USERNAME:______________________
PASSWORD:______________________________

Failure to reply to this email as instructed will render
your email account in-active in our database.

PCUG.ORG.AU ADMINISTRATOR

==== SCAM - August 2014 - Subject: You have incoming pending messages ====
The following scam is being sent to members circa August 2014. Note
* the Karen Albert in the From: is certainly not our Karen!
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

This is to inform you that you mailbox have exceed its storage limit set by the admin. So you may not be able to send
or receive email until itis resolved. Please CLICKHERE to submit the form and wait for responds via Email. We apologies
for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - July 2014 - Subject: Your messages are pending ====
The following scam is being sent to members circa July 2014. Note
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

you have some incoming pending mails were due to the recent hacking into our server and upgrade to our database, In
order to receive this messages CLICKHERE and submit the form and wait for responds from your Email Account. We
apologies for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - Feb 2014 - Subject: PCUG email users ====
The following scam is being sent to members circa February 2014. Note
* the actual from address is a brazilian account (same as last 2 scams) <code><andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: *PCUG Email notice* <andreia@gr1editora.com.br>
Date: Thursday, 13 February 2014
Subject: PCUG email users
To:

This is to inform all PCUG email users that we have change to a secured email
system to help us fight against spam emails so you are therefore authorise to
click the link below to avoid any problems or spam attack to your email address.
Log-in to your email with your PCUG log-in account details and then click finish, to
avoid any problems to your account you must complete this process.

CLICK HERE TO FINISH UPDATE TO PCUG.ORG.AU NEW WEBMAIL SYSTEM
<nowiki>http://www.formlogix.com/Manager/UserConditionalSurvey244203.aspx?Param=VXNlcklkPTI0NDIwMy5Gb3JtSWQ9MQ==</nowiki>

==== SCAM - Jan 2014 - Subject: Pcug email users ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>PCUG Service Administrator <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

Date: Thu, 30 Jan 2014 00:12:08 -0200
From: PCUG Service Administrator <andreia@gr1editora.com.br>
To: undisclosed-recipients: ;
Subject: [PCUG] Pcug email users

This is to inform all Pcug email users that we have change to a
secured email system to help us fight against spam emails so you are
therefore authorise to click the link below to avoid any problems or
spam attack to your email address. Log-in to your email with your Pcug
log-in account details to avoid any problems to your account you must
complete this process.

<nowiki>http://securedpcug.form2pay.com/131173.html</nowiki>
----

==== SCAM - Jan 2014 - Subject: Dear Pcug User ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>Pcug University <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Pcug University <andreia@gr1editora.com.br>
Subject: Dear Pcug User
Date: 27 January 2014 3:27:38 AM AEDT
To: undisclosed-recipients:;

--
Dear Pcug User

There is an emergence from our data base we are currently carrying-out a
maintenance process to your mailbox account, to complete this process
Please copy and paste the link on you web Browser or click on the link
fill and click on submit.

<nowiki>http://webupdate.form2pay.com/130542.html</nowiki>

(copy it and paste it into your web browser's bar. then fill and submit for
complete update)

This process will help us to fight against spam mails. Failure to complete
this process, will have your mailbox account deleted from our database.

Thanks
HELP DESK
----

==== SCAM - Jan 2014 - SCAMwatch warning to smartphone and tablet users ====
SCAMwatch is warning consumers to beware of scammers targeting their smartphones and tablet devices with the computer virus scam.

This scam has caught out many Australians in recent years, with victims receiving a call out of the blue from a ‘technical specialist’ claiming that their computer has a virus. The caller convinces the victim to provide them with remote access to their
computer, claims that their security has been compromised, and then offers to fix it on the spot – for a fee.

In a new twist, scammers are claiming to be able to fix similar viruses on people’s smartphones or tablets. As with the previous version, the scammer will ask you to grant them remote access to your computer, however they will also ask you to connect
your mobile device to the computer so that they can access the device through it.

Don’t let your guard drop by a sense of urgency – these scammers are well-versed at applying high pressure sales tactics to incite fear and anxiety that your device has been compromised and must be fixed immediately. In fact, the only way that you risk your device’s security is by providing access in the first place. If you hand over your money, your device will not receive the promised protection.

Ask yourself: why would a business call and offer to fix your computer unless you contacted them in the first place? If you store personal information on your phone, tablet or computer, keep it out of the hands of scammers – never provide remote access to a stranger.

How the scam works:-

*You receive a call out of the blue from someone claiming to be a technical support specialist, who informs you that your computer, smartphone or tablet has been compromised by malicious software.
* The caller may claim to represent a reputable business such as Microsoft, Windows, Telstra or Bigpond.
*They may also sound like an expert as they use technical jargon.
*The ‘technician’ will ask you to provide them with remote access to your computer so that they can run a scan.
*If they claim the virus is on your smartphone or tablet, they will ask you to connect the device to your computer so that they can access the device through it.
*If you provide them with access, they will claim that the scan has indeed detected a virus, and any information stored on the device has been compromised.
*The ‘technician’ will then claim that they can restore your computer’s security on the spot – for a fee. They will offer to install anti-virus software on to your device for a one-off payment that typically ranges from $100 to $300.
*If you hesitate to agree, the caller will be very persistent and try to evoke a sense of urgency by claiming that anything could happen to your device if you don’t fix it now.
*To pay, they will ask for your credit card or banking details, or to transfer them money.
*If you provide remote access to the caller, only then are your compromising your device and personal information. If you hand over your money, your device will never receive the promised security software.

Protect yourself

*If you receive a phone call from someone claiming there is something wrong with your computer or mobile device’s security, just hang up.
*Never give a stranger remote access to your mobile device or computer.
*Do not give out your personal, credit card or online account details over the phone unless you initiated the call and the phone number came from a trusted source.
*Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
*If you think your mobile device or computer’s security has been compromised, seek out help or advice from a qualified and reputable technician.
*If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

Report

You can report scams to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995.
----

==== SCAM - Nov 2013 - Subject: Dear Pcug User, - From: Pcug Administrator ====
The following scam is being sent to members circa November 2013. Note
* the actual from address is a brazilian account! alexandre@dilk.com.br
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

'''Do NOT follow the link and provide requested details!'''

From: Pcug Administrator [mailto:alexandre@dilk.com.br]
Sent: Tuesday, 19 November 2013 2:25 PM
To: undisclosed-recipients:
Subject: Dear Pcug User,

Dear Pcug User,

A phish attempt, banned phrase or sensitive information was detected in a message sent to you and the original message has been quarantined.
This message is a copy of the original with the content replaced with this text. The subject line and sender information has been unaltered from the original.
Please you are to re-validate your pcug.org.au email address immediately.
Please copy and paste the link on you web Browser or click on the link then fill and submit.

<nowiki>http://pcug.form2go.com/125479.html</nowiki>

Thanks.
Help Desk
----

==== SCAM - Sep 2013 - No Subject - PCUG Network Manager ====
The following scam is being sent to members circa September 2013. Note the actual from address is a gmail account!: sb.netwrk@gmail.com

'''Do not open the PDF attachment!'''

From: PCUG Network Manager <sb.netwrk@gmail.com>
To: undisclosed-recipients:;
Subject:

In order to comply with PCUG Corporate Policy, it is your responsibility to validate the mailbox ownership and review the access rights due to
unauthorized access to your account by spammers.
modifications to the permissions are required, please complete the Department Mailbox Request Form by viewing the enclosed attachment
and follow instruction therein.

Regards,

PCUG Network Manager
Production Security Compliance
----

==== SCAM - Jul 2013 - Your mailbox is nearly over its size limit ====
The following scam is being sent to members circa July 2013. Note the actual reply email address is in '''Thailand''' despite what the "text" name says!

From: support@pcug.org.au <nowiki>[mailto:helpsupport@admin.in.th]</nowiki>
To: XXX@pcug.org.au
Subject: Your mailbox is nearly over its size limit

Your mailbox has exceeded one or more size limits set by your administrator,
we have decided to run a database clean-up and refresh your mailbox.

please provide the below credentials :

Email Address:
Username :
Password:
Confirm Password:

System Administrator
----

== See Also ==

* [[Spam]] - for details on spam messages, which are often used in scams

[[Category:Technical Info]]

Technical Info

2015-07-21T05:48:28Z

Prichter: Deleted entry for non existent section

__NOTOC__
This page is to support a wide variety of technical IT related hints, help guides, howtos and tips, contributed by members on a range of IT related topics of interest.
Some selected categories of information are shown below. Member contributions are encouraged, see [[Info_Wiki:About|About this Wiki]], [[Getting Started Editing Wiki Pages]], and the navigation [[Help:Contents|Help]] page for guidance on doing this.

Please note that '''information related specifically to''' accessing and using the '''PCUG's 'The Internet Project' (TIP)''' are provided on the '''[http://www.tip.net.au/wiki/ TIP Wiki]'''

Please include a link to <nowiki>[[</nowiki>{{ns:category}}:Technical Info]] at the bottom of any page you create in this area.


{|style="border-spacing:8px;margin:0px -8px"
|class="MainPageBG" style="width:25%;border:1px solid #cedff2;background-color:#f5faff;vertical-align:top;color:#000"|

{|width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top;background-color:#f5faff"
|-
|style="margin:0;background-color:#cef2e0;border:1px solid #a3bfb1;text-align:left;color:#000;padding:0.2em 0.4em;"|
===Computer Systems===
|-
|style="color:#000"|

==== Android ====
* [[Getting Started with Android]]
* [[Android_App_Recommendations]]
* [[Connect Android to Computer]]

==== Apple ====
* [[iPad_App_Recommendations]]
* [[iPhone_App_Recommendations]]

==== Cross-Platform ====
*[[Apps Recommended]]

==== Linux ====
* [[Linux at PCUG Centre]]
* [[Evaluation]]
* [[Desktop Appearance]]
* [[Installation]]
* [[Configuration]]
* [[Recovery]]
*[[Security]]

==== Smart devices====
* [[QR codes]]

==== Windows ====
* [[File sharing between Win7 and XP]]
* [[File sharing between Windows and other OS]]
* [[Two Page Display]]
* [[Win7 Snipping Tool]]
* [[Win7 Hardware Recommendations]]

==== Windows 8 ====
* [[Do I need Windows 8?]]
* [[Editing Windows 8 - Usefuls]]
* [[Safe mode]]
* [[Install a Start button]]
* [[Confirmation of file delete]]
* [[File history]]
* [[Storage Spaces]]
* [[MRU]]
* [[CD/DVD player]]
* [[Computer icon on desktop]]
|-
|}

|class="MainPageBG" style="width:25%;border:1px solid #cedff2;background-color:#f5faff;vertical-align:top"|
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top;background-color:#f5faff"
|-
|style="margin:0;background:#fef2e0;border:1px solid #a3bfb1;text-align:left;color:#000;padding:0.2em 0.4em;"|

=== Internet ===
|-
|style="color:#000"|

==== Access ====
* [[Internet Access Alternatives]]

==== E-mail ====
* [[Scams]]
* [[Spam]]
* [[Handling Email SPAM]]
* [[Scareware]]
* [[Long URLs]]
* [[Macros]]

==== Family Trees ====
* [[Sharing Family Tree Information]]

==== Web ====
* [[Webmail attachments]]

==== Web Hosting ====
* [[Web hosting]]
** [[Web hosting in action]]
*** [[A real project]]

==== Microsoft Web Platform Installer ====
* [[Web PI]]

==== Wikis ====

* [[Getting Started Editing Wiki Pages]]
* [[More_on_Working_with_Wikis]]
* [[Wiki Skins]]

|-
|}

|class="MainPageBG" style="width:25%;border:1px solid #cedff2;background-color:#f5faff;vertical-align:top"|
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top;background-color:#f5faff"
|style="margin:0;background-color:#cedff2;border:1px solid #a3b0bf;text-align:left;color:#000;padding:0.2em 0.4em;"|

=== Peripherals ===
|-
|style="color:#000"|

==== DVDs and Bootable USBs ====
* [[Booting from Removable Media]]
* [[Using dotISO Files]]
* [[Creating Bootable DOS USB Memory Stick]]

==== External Drives ====
* [[External_Drives]]

==== Monitors & Projectors ====
* [[Full Screen Mode]]
* [[PCUG Training Room - Notes for Presenters]]
* [[Using an External Display or Projector with a Notebook]]

==== Printers ====
* [[Cleaning Printheads]]
* [[Parallel Port Printers]]
* [[Printing via Network]]
* [[Sharing Printers via CUPS]]

==== Scanners ====
* [[Scanning Slides using CanoScan]]
* [[Scanning via Network]]

|-
|}

|class="MainPageBG" style="width:25%;border:1px solid #cedff2;background-color:#f5faff;vertical-align:top"|
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top;background-color:#f5faff"
|style="margin:0;background-color:#cefff2;border:1px solid #a3b0bf;text-align:left;color:#000;padding:0.2em 0.4em;"|

=== Software ===
|-
|style="color:#000"|

==== Backup ====
*[[Clonezilla]]
*[[Interesting_Techniques]]

==== Firewall ====
* [[Firewall_Software]]

==== General ====
* [[Interesting_Programs]]
*

==== Image and Photo Editing ====
* [[GIMP]]
*

==== Office ====
* [[OpenOffice]]

==== Vector Drawing ====
* [[OpenOffice Draw]]

* [[Inkscape]]

|-
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top;background-color:#f5faff"
|style="margin:0;background-color:#cefff2;border:1px solid #a3b0bf;text-align:left;color:#000;padding:0.2em 0.4em;"|

=== Hardware ===
|-
|style="color:#000"|

==== Disks ====
*[[Advanced Format (AF) Drives]]

*[[Solid State Drives (SSD)]]

*[[Floppy Disk Conversion]]

==== Gateway_Router ====
*[[Choice of Type]]
*[[Commercial]]
*[[DIY]]

==== Sub-Compact Computers ====
*[[Android MK802 Pocket PC]]
*[[Raspberry Pi]]

==== Telephone ====
*[[NBN]]
*[[TransACT]]
*[[VoiP]]

|-
|}
|}

== Related Pages ==
[[Category:Technical Info]]

Do I need Windows 8?

2015-07-21T05:43:09Z

Prichter: /* Do I need to move on from my present version of Windows? */

== What is Windows 8? ==
Windows 8.1 is the latest version of Microsoft Windows. It comes after Windows 7 (which came after Windows Vista, which came after Windows XP). Windows 8.1 brings a big change in the appearance of the operating system. It now has two main screens, a new one (which Microsoft at first called Metro, but now calls Modern) and a more familiar desktop screen. It starts up in the new 'Modern' screen.

== What is Windows RT? ==

Windows RT is a version of Windows 8 that runs on ARM processors (which are common in mobile devices including Microsoft's Surface RT tablet). It presents the Modern interface and only runs programs downloaded from the new Microsoft App Store, in addition to a suite of pre-installed programs which includes Internet Explorer and Microsoft Office 2013 (Word, Excel, PowerPoint and OneNote).

== Do I need to move on from my present version of Windows? ==

If you can do everything you want to do with your present setup, there's no need to upgrade to Windows 8.1. If however you are still using Windows XP, you should look to upgrade as soon as possible due to [http://www.tip.net.au/wiki/index.php/Windows_XP_End_of_Life Microsoft having stopped issuing security updates for Windows XP].

== If I want to upgrade from my current version of Windows to Windows 8, how can I find out if my computer can cope with Windows 8? ==

Microsoft will test your computer for you. Go to the Microsoft
[http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8"Upgrade to Windows 8] page
and click on the "Download Upgrade Assistant" link and follow the instructions. The Assistant checks your hardware for compatibility with Windows 8.1. You can install and run the Assistant without having to download the full operating system if you do not want to.

== Do I need a touch-screen computer or tablet to use Windows 8? ==
The new Modern interface is designed for use with a touch-screen but it can also be controlled with a mouse and keyboard. You do not have to have a touch-screen to use Windows 8.

== How do I buy Windows 8? ==

If your computer passes the test and can cope with Windows 8, you can buy Windows 8 as an upgrade to your present operating system (which may be anything from Windows XP Service Pack 3, through to Windows 7). If your operating system is older than Windows XP, it's very likely that your computer will not pass the test for Windows 8 compatibility, and you will need to purchase a new computer if you want to use Windows 8.

== Should I download the upgrade or buy it on a DVD? ==

The download costs less, but if you choose it, you will receive the version of Windows 8 that matches your older operating system. If your old OS is the 32-bit version, you will receive the 32-bit version of Windows 8. Provided that your computer hardware can cope with the 64-bit version of Windows 8 (the test result will tell you) you can make better use of your computer's resources by upgrading to the 64-bit version even if your current OS is 32-bit. But to do that you will need to purchase the DVD. Members who have very slow internet connections such as dial-up, or who have limited internet data allowances, will also need to purchase the DVD. (The size of the Windows 8 download is about 3 gigabytes.)

== Should I upgrade or do a clean reinstall of Windows? ==

The easiest way to upgrade is to download Windows 8 and install it as an upgrade over your old OS. If you do that, the installer will do its best to keep your old settings, program installations etc. (If you are upgrading from Windows XP, only your data will be preserved; if from Vista, your settings and data will be preserved; but in both those cases you will need to reinstall your programs.) A clean install of your new Windows 8 involves a fresh start: it requires you to reinstall all your programs, and to fetch your data files from your backup, and redo your settings. You would have to do this anyway if you purchased a new computer. A clean install minimizes any risk that old information on your hard disk could confuse Windows 8 even after installation. Whichever you choose, It's very important to have a full backup before you install Windows 8.

== Will Windows 8 allow me to use all my old programs? ==
If you accept the download and you have Windows Vista or Windows 7, all your old programs will run under Windows 8. Also, if you move from 32-bit to 64-bit Windows, your 32-bit programs will still run (as they will under Vista or Windows 7 64-bit). If you are moving from Windows XP, and are still using some old DOS-style 16-bit programs, these will not run under Windows 8 without the help of an additional program to provide the 16-bit environment these programs need.

== With Windows 8 installed on my computer, how can I learn to use the new features? ==

When you install Windows 8 and start it up you will be given some introductory information on your screen. Windows 8 also has a built-in help system, with advice on using the new interface, which you can access by pressing the Windows key and the F1 key together.

== I have purchased a new computer with Windows 8 already installed. How do I find the desktop? ==

On the Modern interface clicking on the bottom left pane opens the desktop. To return to the Modern screen from the old-style Windows desktop, just press the Windows key on your keyboard.

'''Text courtesy of the Melbourne PC User Group'''

== An addition from Canberra about Windows 8 protection inclusion ==

Windows 8 comes with Windows Defender built in.

Defender incorporates Early Launch Antimalware (ELAM) protection, Unified Extensible Firmware Interface (UEFI) Secure Boot, Bootkit Detection and anti-virus protection.

Defender will disable itself if you install another antivirus suite. This is to stop multiple (often conflicting) AVs/AMWs getting underfoot.

To find the management window, tap the Windows key and type Defender on the screen.

Updates are vigorous (almost daily).

[[Category:Technical Info]]

Activities and Opportunities

2015-06-26T03:36:27Z

Prichter: /* Opportunities for Participation */ Removed link to centre LAN

This page provides information '''PCUG Activities and Opportunities for Participation'''. 
All PCUG activities are supported by Volunteer time, skill, willingness and enthusiasm. 
Please browse through some of the varied activities listed below for information about the activities themselves, and descriptions of the volunteer roles that support those activities. 

== About Volunteering ==
This area is overviews information relevant to Volunteering, such as ....

* [[Definition of a Volunteer]]
* [[Code of Ethics]]
* [[Work, Health and Safety Info & Legislation]]

== Current Activities ==
* The [http://www.pcug.org.au/calendar/ PCUG CALENDAR] gives an agenda of events about volunteer related activities of PCUG (including, but not limited those listed below)
* Specifics of [[Training Courses | TRAINING COURSES]] such as Wiki Editing, Absolute Beginners Training (ABC)
* Specifics of [[Special Interest Groups - SIGS |SPECIAL INTEREST GROUPS]] (information to follow)
* Information of AFFILIATED ORGANISATIONS is grouped with [[Newsletters | NEWSLETTERS]]

== Opportunities for Participation ==

This section provides a general description of varied volunteer opportunities available to PCUG members. 
Anyone who has had experience in any role is invited to place a description of that role. 
Anyone who would like to try a role is welcome to contact us for more information. 

* [[PCUG Committee and Sub-Committees]]
* [[Help & Assistance]]
* [[PCUG Office and Centre Administration]]
* [[Special Interest Groups (SIGs) and Meetings]]
* [[The Internet Project (TIP) Administration]]

== [[Action Items Assistance Required]] ==

This is a page where requests for assistance to direct PCUG matters may be placed in the spirit of "Users Helping Users".<br/r>
Please go directly to the page to find PCUG tasks needing help.

== Registering Your Skills ==
*Until more formal information is placed here, please contact the PCUG Office Manager with any queries relating to Volunteering.

----
Please include a link to <nowiki>[[</nowiki>{{ns:category}}:Activities and Opportunities]] at the bottom of any page you create in this area.

== Related Pages ==
[[Category:Activities and Opportunities]]
[[Category:Volunteering]]

PCUG Training and Media Rooms

2015-06-26T03:35:01Z

Prichter: Replaced content with "Opportunities are available for: * Training & Media Bookings Coordinator * Trainer * Training Assistant --Rpeters08:17, 25 August 2012 (EST) [[Category:..."

Opportunities are available for:
* Training & Media Bookings Coordinator
* Trainer
* Training Assistant

--[[User:Rpeters|Rpeters]]08:17, 25 August 2012 (EST)
[[Category:Activities and Opportunities]]
[[Category:Volunteering]]

Activities and Opportunities

2015-06-26T03:32:02Z

Prichter: /* Opportunities for Participation */ Removed link to training & media rooms

This page provides information '''PCUG Activities and Opportunities for Participation'''. 
All PCUG activities are supported by Volunteer time, skill, willingness and enthusiasm. 
Please browse through some of the varied activities listed below for information about the activities themselves, and descriptions of the volunteer roles that support those activities. 

== About Volunteering ==
This area is overviews information relevant to Volunteering, such as ....

* [[Definition of a Volunteer]]
* [[Code of Ethics]]
* [[Work, Health and Safety Info & Legislation]]

== Current Activities ==
* The [http://www.pcug.org.au/calendar/ PCUG CALENDAR] gives an agenda of events about volunteer related activities of PCUG (including, but not limited those listed below)
* Specifics of [[Training Courses | TRAINING COURSES]] such as Wiki Editing, Absolute Beginners Training (ABC)
* Specifics of [[Special Interest Groups - SIGS |SPECIAL INTEREST GROUPS]] (information to follow)
* Information of AFFILIATED ORGANISATIONS is grouped with [[Newsletters | NEWSLETTERS]]

== Opportunities for Participation ==

This section provides a general description of varied volunteer opportunities available to PCUG members. 
Anyone who has had experience in any role is invited to place a description of that role. 
Anyone who would like to try a role is welcome to contact us for more information. 

* [[PCUG Committee and Sub-Committees]]
* [[Help & Assistance]]
* [[PCUG LAN & Centre Equipment]]
* [[PCUG Office and Centre Administration]]
* [[Special Interest Groups (SIGs) and Meetings]]
* [[The Internet Project (TIP) Administration]]

== [[Action Items Assistance Required]] ==

This is a page where requests for assistance to direct PCUG matters may be placed in the spirit of "Users Helping Users".<br/r>
Please go directly to the page to find PCUG tasks needing help.

== Registering Your Skills ==
*Until more formal information is placed here, please contact the PCUG Office Manager with any queries relating to Volunteering.

----
Please include a link to <nowiki>[[</nowiki>{{ns:category}}:Activities and Opportunities]] at the bottom of any page you create in this area.

== Related Pages ==
[[Category:Activities and Opportunities]]
[[Category:Volunteering]]

TransACT

2015-06-26T02:52:26Z

Prichter: /* "Cable" */

=== "Cable" ===
Subscribers to TransACT's "cable"/Phase 1/VDSL1 service have '''two''' Cat 5 network cables run to their premises
*one services plain old telephone (POTS) only
**plug in existing telephone handsets
**can also be used with FAX
*the second services Internet '''and''' ''optional'' "WebTV"

Users need to be careful not to plug equipment into the incorrect socket as this has reportedly caused equipment failures.

Note that TransACT have now completed their upgrade of areas originally serviced by VDSL1 to VDSL2.
However it is important to note that (as of early 2015) upgrading of premises to the new standard is not automatic and must be requested. A consideration of whether to upgrade is the likely loss of back-to-base alarm capabilities.

Changes with VDSL2 include much higher data rate capabilities and the discontinued use of one of the two pairs of wires run into your premises. Phone services will then become piggy-backed onto the same pair as used by the data only wiring, in much the same way as ADSL uses the same household wiring for phone & data services.

TransACT might agree to "underground" these cables, at customer expense.

=== ADSL ===
TransACT installers wire a fixed "splitter" at customers premises (usually withing the ceiling space)
*phone socket usually remains at original location
**plug in existing telephone handsets
**can also be used with FAX
*socket for Internet service is wired at location of customer's preference (if practical)
**choose location suitable for WiFi coverage, if appliable
**also choose location from which wired LAN cables ''could'' be run in "star" topology

=== NBN ===

Would conform with NBN practice. See previous section

see http://www.transact.com.au for further information

--[[User:Rpeters|Rpeters]] 12:36, 1 September 2013 (EST)
[[Category:Technical Info]]

Technical Info

2015-06-26T02:43:06Z

Prichter: Removed TIP ISP refference

__NOTOC__
This page is to support a wide variety of technical IT related hints, help guides, howtos and tips, contributed by members on a range of IT related topics of interest.
Some selected categories of information are shown below. Member contributions are encouraged, see [[Info_Wiki:About|About this Wiki]], [[Getting Started Editing Wiki Pages]], and the navigation [[Help:Contents|Help]] page for guidance on doing this.

Please note that '''information related specifically to''' accessing and using the '''PCUG's 'The Internet Project' (TIP)''' are provided on the '''[http://www.tip.net.au/wiki/ TIP Wiki]'''

Please include a link to <nowiki>[[</nowiki>{{ns:category}}:Technical Info]] at the bottom of any page you create in this area.


{|style="border-spacing:8px;margin:0px -8px"
|class="MainPageBG" style="width:25%;border:1px solid #cedff2;background-color:#f5faff;vertical-align:top;color:#000"|

{|width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top;background-color:#f5faff"
|-
|style="margin:0;background-color:#cef2e0;border:1px solid #a3bfb1;text-align:left;color:#000;padding:0.2em 0.4em;"|
===Computer Systems===
|-
|style="color:#000"|

==== Android ====
* [[Getting Started with Android]]
* [[Android_App_Recommendations]]
* [[Connect Android to Computer]]

==== Apple ====
* [[iPad_App_Recommendations]]
* [[iPhone_App_Recommendations]]

==== Cross-Platform ====
*[[Apps Recommended]]

==== Linux ====
* [[Linux at PCUG Centre]]
* [[Evaluation]]
* [[Desktop Appearance]]
* [[Installation]]
* [[Configuration]]
* [[Recovery]]
*[[Security]]

==== Smart devices====
* [[QR codes]]

==== Windows ====
* [[File sharing between Win7 and XP]]
* [[File sharing between Windows and other OS]]
* [[Two Page Display]]
* [[Win7 Snipping Tool]]
* [[Win7 Hardware Recommendations]]

==== Windows 8 ====
* [[Do I need Windows 8?]]
* [[Editing Windows 8 - Usefuls]]
* [[Safe mode]]
* [[Install a Start button]]
* [[Confirmation of file delete]]
* [[File history]]
* [[Storage Spaces]]
* [[MRU]]
* [[CD/DVD player]]
* [[Computer icon on desktop]]
|-
|}

|class="MainPageBG" style="width:25%;border:1px solid #cedff2;background-color:#f5faff;vertical-align:top"|
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top;background-color:#f5faff"
|-
|style="margin:0;background:#fef2e0;border:1px solid #a3bfb1;text-align:left;color:#000;padding:0.2em 0.4em;"|

=== Internet ===
|-
|style="color:#000"|

==== Access ====
* [[Internet Access Alternatives]]

==== E-mail ====
* [[Scams]]
* [[Spam]]
* [[Handling Email SPAM]]
* [[Scareware]]
* [[Long URLs]]
* [[Macros]]

==== Family Trees ====
* [[Sharing Family Tree Information]]

==== Web ====
* [[Webmail attachments]]

==== Web Hosting ====
* [[Web hosting]]
** [[Web hosting in action]]
*** [[A real project]]

==== Microsoft Web Platform Installer ====
* [[Web PI]]

==== Wikis ====

* [[Getting Started Editing Wiki Pages]]
* [[More_on_Working_with_Wikis]]
* [[Wiki Skins]]

|-
|}

|class="MainPageBG" style="width:25%;border:1px solid #cedff2;background-color:#f5faff;vertical-align:top"|
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top;background-color:#f5faff"
|style="margin:0;background-color:#cedff2;border:1px solid #a3b0bf;text-align:left;color:#000;padding:0.2em 0.4em;"|

=== Peripherals ===
|-
|style="color:#000"|

==== DVDs and Bootable USBs ====
* [[Booting from Removable Media]]
* [[Using dotISO Files]]
* [[Creating Bootable DOS USB Memory Stick]]

==== External Drives ====
* [[External_Drives]]

==== Monitors & Projectors ====
* [[Full Screen Mode]]
* [[PCUG Training Room - Notes for Presenters]]
* [[Using an External Display or Projector with a Notebook]]

==== Printers ====
* [[Cleaning Printheads]]
* [[Parallel Port Printers]]
* [[Printing via Network]]
* [[Sharing Printers via CUPS]]

==== Scanners ====
* [[Scanning Slides using CanoScan]]
* [[Scanning via Network]]

|-
|}

|class="MainPageBG" style="width:25%;border:1px solid #cedff2;background-color:#f5faff;vertical-align:top"|
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top;background-color:#f5faff"
|style="margin:0;background-color:#cefff2;border:1px solid #a3b0bf;text-align:left;color:#000;padding:0.2em 0.4em;"|

=== Software ===
|-
|style="color:#000"|

==== Backup ====
*[[Clonezilla]]
*[[Interesting_Techniques]]

==== Firewall ====
* [[Firewall_Software]]

==== General ====
* [[Interesting_Programs]]
*

==== Image and Photo Editing ====
* [[GIMP]]
*

==== Office ====
* [[OpenOffice]]

==== Vector Drawing ====
* [[OpenOffice Draw]]

* [[Inkscape]]

|-
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top;background-color:#f5faff"
|style="margin:0;background-color:#cefff2;border:1px solid #a3b0bf;text-align:left;color:#000;padding:0.2em 0.4em;"|

=== Hardware ===
|-
|style="color:#000"|

==== Disks ====
*[[Advanced Format (AF) Drives]]

*[[Solid State Drives (SSD)]]

*[[Floppy Disk Conversion]]

==== Gateway_Router ====
*[[Choice of Type]]
*[[Commercial]]
*[[DIY]]

==== Programmable Controllers ====
*[[Arduino]]

==== Sub-Compact Computers ====
*[[Android MK802 Pocket PC]]
*[[Raspberry Pi]]

==== Telephone ====
*[[NBN]]
*[[TransACT]]
*[[VoiP]]

|-
|}
|}

== Related Pages ==
[[Category:Technical Info]]

News and Notices

2015-06-25T01:34:21Z

Prichter: Updated to reinforce that only PCUG office has closed

This page contains '''News and Notices''' relating to PCUG. 
nb. You are now reading information on the PCUG Information - Members Informing Members - Wiki. 
General information about PCUG is provided on the [http://www.pcug.org.au main PCUG website]. 
Internet Services (TIP) Information is available on the [http://www.tip.net.au/wiki TIP Wiki]

Training overview is available on the main PCUG website [http://www.pcug.org.au/wp/a-bit-about-us/pcug-centre/training Training Information]. Specific Course information is available on this wiki [[Training Courses]].

We welcome expressions of interest from Trainers wishing to run courses, and Participants seeking courses. Please contact PCUG by phone: 1800 728 853 - (option 3) for either/or.

== PCUG Changed Contact Details ==
''Item date 17/12/2014''
* Please note that whilst the PCUG '''centre''' has closed, the PCUG is still operating and is an active user group!
* '''Send mail to: PCUG (ACT) Inc, PO Box 3242, WESTON CREEK, ACT 2611'''.
* '''Phone: 1800 728 853'''
* Full details on [http://www.pcug.org.au/wp/contact-us/contact-us-2/ Contact Us]

== PCUG iSig ==
''Item date 27/02/2015''
* For Session times for the iSig, please check the [http://www.pcug.org.au/wp/member-services-2/calendar/ PCUG Calendar]
* Full details on [http://www.pcug.org.au/wp/member-services-2/special-interest-groups/i-sig-iphones-ipads iSig website info]

== PCUG Annual General Meeting Wednesday 15 October, 2014 6.30pm ==
''Item date 22/08/2014''
* PCUG's AGM is scheduled for Wednesday 15 October, 2014
* Venue is at the Grant Cameron Community Centre (Large Conference Room), 27 Mulley Street, Holder, ACT 2611
* We look forward to this being an interactive time and informative time, with the Committee elect, Volunteer of the Year, & Guest Speaker (TBA).
* See full details on the [http://www.pcug.org.au/wp/administration/agm PCUG website AGM info page]
* Light refreshments will be available for anyone in attendance.
* Contact Karen via the [http://www.pcug.org.au/wptest/contact-us-2/contact-forms/office-manager-contact-form Office Manager contact form] with any queries.

== Cyber Security, and Stay Smart Online Awareness Week 2nd-6th June, 2014 ==
''Item revised 19/5/2014'' 
* PCUG is an official partner of the Cyber Security Awareness program.
* A guest from SSO will speak on Cybersecurity Awareness on Wed 4 June, 10.30-11.30am, at the PCUG Centre. Please rsvp via the [http://www.pcug.org.au/wp/contact-us/contact-forms/training training contact form] if interested in attending (for catering purposes).
* We have an area on this information wiki for information to help members, that includes tips, and also where to look for information alerts [[scams | http://www.pcug.org.au/info/index.php/Scams]]
* Follow the news on the [http://www.staysmartonline.gov.au Stay Smart Online website] The Australian Government's Cybersecurity Website [http://www.staysmartonline.gov.au] provides information for Australian internet users on the simple steps they can take to protect their personal and financial information online. Full information, including subscription to newsletters, on their website.
* [http://www.facebook.com.au/pcug.org.au The PCUG Facebook Page] is another forum of information sharing

== Update on PCUG Mail Services ==
''Item date 05/4/2014'' 
* PCUG mail and personal website services have now successfully migrated to our new hosted server.
* Some members are finding a they cannot access mail due to incorrect mail settings.
* Please see the information on the [http://www.tip.net.au/wiki/index.php/Email TIP Wiki - Email] for information on how to correctly configure your email settings.

== Update on Closure of Tip Internet Services ==
''Item date 24/2/2014'' 
* The link below is an information page on the closure of TIP services, and is updated as information is confirmed.
* [http://www.pcug.org.au/shutdown.html Closure of Tip Internet Services Information Page]
* Please note that PCUG members WILL be able to retain their PCUG email addresses and personal webspace.
* Most importantly, the closure of TIP is not the closure of PCUG. Your club is continuing the variety of activity that members enjoy via SIGs, Training, Email Lists and more.

== Training Room for Hire ==
''Item revised 24/12/2014'' 
* The PCUG Training Room is *no* longer available, with the closure of the PCUG premises at Mulley Street, Holder.
* PCUG is currently in negotiations with U3A, about a combined training facility in Cook.
* It is planned to relocate the Dell machines, with Windows7, from Holder to Cook.
* We are seeking a training coordinator who will:-
** collect details of courses of interest to PCUG members;
** seek trainers from the PCUG membership;
** when a course is viable, advise those on the waiting list;
** collect payments for, and follow up courses.

== Training Courses for 2014 ==
''Item Date: 24/2/2014'' 
* The 2014 program is up and growing fast.
* Web details of Training Courses are on this Info Wiki [[Training Courses]] page.
* Expressions of Interest from both potential trainers and trainees are being accepted.
* As courses fill, e/o are accepted for further courses, trainers willing.
* If there is a topic you wish to learn, let us know.
* Can you teach or assist a course? Trainer Honoraria applicable.
* Please contact Karen Adams at the PCUG Office (Training Coordinator) or the [http://www.pcug.org.au/wp/contact-us/contact-forms/training Training Team] via the contact form.

== Help and Advice ==
''Item Date 24/2/2014'' 
* per the guidelines on the PCUG help pages [http://www.pcug.org.au/wp/member-services-2/help-and-advice-2 Help and Advice].

== Non-attachment Policy - Reversal ==
''Item revised 24/2/2014'' 
* [Ref: PCUG Committee Meeting 20 May, 2013] For practicality of Office and Training activity, a previous policy of non-attachments (to emails) has been reversed.
* Members are advised to continue to exercise extreme caution with links and attachments in emails, especially where the source of information is not known.
* Further general [http://www.pcug.org.au/info/index.php/Scams scam and spam awareness] information is provided on this wiki

== PCUG Office Hours ==
''Item revised 27/02/2015'' 
* The PCUG no longer has an office, or Office Manager.
* Make contact with PCUG (volunteers) using 1800 728 853, e-mail or post to PCUG (ACT) Inc, PO Box 3242, Weston Creek ACT 2611.
* Phone messages are monitored by volunteers with arrangements in place for ongoing monitoring during public holiday periods (this cover is being extended to weekends by willing & available volunteers).
* For general assistance or advice, please see the HELP information page on the PCUG website [http://www.pcug.org.au/wp/member-services-2/help-and-advice-2]

== Call For Volunteers ==
'''Item revised 24/2/2014'' <br/r>
* An all-member email was circulated early 2012 "YOUR PCUG NEEDS YOU" outlining the need for Volunteers.
*Thank you to those who have responded, as we work to connect valued time and/or skills with support areas in PCUG.
* Please contact the PCUG Office Manager [http://www.pcug.org.au/wp/administration/contact-forms/office-manager-contact-form] to discuss any aspect of this further.
*Our motto is '''USERS HELPING USERS'''. Information sharing is the backbone of our success. Share and learn.
*Contributions to the group can be of any scale. Expertise, as required, is sought out. There is alot our group can achieve with shared effort. More information available on the PCUG website [http://www.pcug.org.au/wp/a-bit-about-us/pcug-centre/volunteers] 

== PCUG Volunteer Job Descriptions ==
''Item revised: 24/2/2014'' 
* What is a Volunteer? At the July 2013 Committee Meeting, it was agreed "that a volunteer be defined as a person filling a role for which there is a description which identifies the role and the expected benefits to the organisation”.
* It is important that we have clearly defined descriptions of Volunteer Roles. The [[Activities and Opportunities]] area of this wiki is where these descriptions are recorded, and may be contributed to by any member. This will make it easier for potential volunteers to know what's involved, as well as identify the volunteer roles in PCUG.
* We welcome input from anyone who is or has supported any role, by editing the [[Activities and Opportunities]] wiki page, or feedback to Karen (PCUG Office Manager)[http://www.pcug.org.au/wp/administration/contact-forms/office-manager-contact-form]

== PCUG Committee - Volunteers needed to fill key vacancies ==
''Item revised 24/2/2014''''' 
* The PCUG Committee is still in need of Volunteers.
* The committee acts to represent your interests in the management of club activities and other requirements as outlined in our Constitution.
* The Vice President position is now vacant, with several general committee spots also available.
* Meetings are held once a month, and discussion of matters is otherwise by email.
* The PCUG cannot function with-out an active and viable committee.
* Please contact the PCUG Committee [http://www.pcug.org.au/wp/administration/contact-forms/committee] or Office Manager [http://www.pcug.org.au/wp/administration/contact-forms/office-manager-contact-form] with expressions of interest.

== PCUG Website volunteers ==
''Item revised 24/2/2014'' 
* The main PCUG website is administered using Wordpress.
* The site is in need of additional volunteer input to support.
* Please contact (Phone: 1800 728 853) if interested, or for further information.

== PCUG Information Wiki ==
''Item revised 24/2/2014'' 
* PCUG's Information Wiki continues to grow, and has been a success since its launch mid 2012.
* It provides a place where PCUG members can share information with each other, via your TIP login.
* We very much encourage your participation in the growth of this site!
* New to editing wikis?? See our Wiki Help in the navigation on the left, for TIPs on getting started.

== PCUG on Facebook ==
''Item revised 24/2/2014'' 
* When we ask new members how they heard about our group, it is often by word of mouth.
* Help spread the word about PCUG. We are now linked with other Clubs in Australia, and overseas.
* Like our Facebook page [https://www.facebook.com/pcug.org.au]. We have 54 likes at the time of this notice review.
* This page also needs willing administrators. Contact (Phone: 1800 728 853) for information or feedback.

== TIO ==
''Item revised 26/12/2014'' 
PCUG was a member of the TELECOMMUNICATIONS INDUSTRY OMBUDSMAN [http://www.tio.com.au] 
who are a free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. See their website for full information. 
PCUG provided (until Mar 2014) ISP services through TIP (The Internet Project)

== E-waste & Recycling Information ==
''Item revised 24/2/2014'' 
* For an A-Z guide on information about recycling and waste management in the ACT, including computer equipment, see the
[http://www.tams.act.gov.au/recycling-waste/recycling_and_waste_disposal/a-z_waste_and_recycling_guide A-Z Waste and Recycling Guide - Territory and Municipal Services]

== [[News_and_Notices_archives|Older News and Notices]] ==
Older notices, with ongoing information are revised periodically to ratify current information.
Access older news and notices than shown on this page using the above link, or by browsing the category link below.

[[Category:News and Notices]]

Http://www.pcug.org.au/info/page-under-revision/

2015-04-16T23:57:29Z

Prichter: Created page with "'''The information you have linked to is currently under revision.'''"

'''The information you have linked to is currently under revision.'''

Scams

2015-02-02T22:29:38Z

Prichter: Added PCUG Mailbox Full Scam

Scams, especially via [[Spam|spam emails]], but also via social media, are an ongoing problem. Everyone needs to exercise a degree of wariness.

The point of a scam is to somehow gain an advantage from you. It may be remittance of money, or just simply giving away personal details. But if you look at an incoming e-mail and it is correctly addressed to you, then you are already on a list somewhere that is being distributed or sold. Apart from abandoning that particular e-mail address, there little you can do about it.

PCUG clearly state that we will '''never''' ask you for sensitive details (login, passwords, etc) via email. If there is ever a problem with your account, we will ask you to ring or drop-in at the PCUG Centre to resolve it, where both we and you, can confirm who you are working with.

Most reputable organisations (banks, credit unions, trade unions, clubs etc) have similar policies of never requesting sensitive information to be supplied electronically, as it is just too easy for spammers to forge such messages.

This is simply good basic Internet practise.

I regret to say that a few of our members have fallen for such scams previously. As a result, their accounts were used to send many thousands more SPAM emails, which resulted in the PCUG being placed on blacklists at the time, thus blocking some email delivery for all users. So please exercise caution as carelessness by one member can inconvenience and disrupt usage for all!

Please review the links below for further information, and take specific note of the scam emails listed which target PCUG members specifically.

Also, a '''scamwatch''' e-mail list has been set up to allow members to warn other members about, and to discuss, scams/spam. You can subscribe to the list by going to the PCUG's [https://lists.tip.net.au/listinfo/scamwatch scamwatch listinfo page].

See also our page with more practical guidance on [[Handling Email SPAM]]

== More Information ==

For some guidance on how to avoid being caught by scams, see:

* [http://www.staysmartonline.gov.au/ Stay Smart Online], an Australian government site with lots of useful information
* [http://www.accc.gov.au/publications/the-little-black-book-of-scams the free "The Little Black Book of Scams"] from the ACCC
* [http://www.scamwatch.gov.au Australian Government ACCC Scamwatch] - a number of members have found a subscription to their scamwatch list useful
* [http://www.scamwatch.gov.au/reportascam report a scam to the ACCC]
* [http://www.moneysmart.gov.au/ ASIC Moneysmart site - Financial scams recorded by ASIC]
* [http://www.afp.gov.au/policing/cybercrime/internet-fraud-and-scams.aspx AFP information on Internet Fraud & scams]
* [http://en.wikipedia.org/wiki/List_of_confidence_tricks Wikipedia’s list of frauds/scams]
* [http://en.wikipedia.org/wiki/List_of_email_scams Wikipedia’s list of e-mail scams]

== Scam Warnings ==

Most scams use well-known brands to try to convince you of their trustworthiness - the Australian Government and its agencies, ANZ, NAB, Westpac and Commonwealth banks, Woolworths, Coles and the list goes on. If you are in doubt about any company-branded email, find their real site and visit it. Most have gotten over their shyness about scammers trying to steal their identities, and are quite up front about the attempts being made to con readers.

* [http://www.virginaustralia.com/au/en/help/automated_scam_calls/ Virgin & Qantas Free Flight / $999 credt Scams May 2014]
* [http://scam-detector.com/travel-scams/malaysian-lottery-brochure Malaysian Travel Company Lottery / Scatchie Scams - 2013/2014]
* [http://send.ladoo.com.au/em/mail/view.php?id=1855148&a=38192&k=aeaa267 Various scams used to trick holiday makers - 13 May 2013]
* [http://www.anz.com/personal/ways-bank/security/online-security/alerts-reporting-fraud ANZ Hoax e-mails - May 2013]
* [http://www.woolworths.com.au/wps/wcm/connect/website/woolworths/about+us/woolworths-news/scamalert Woolworths Scam Surveys - 8 June 2013]
* [http://www.psnews.com.au/Page_psn3666.html?utm_source=psn366&utm_medium=email&utm_content=news6&utm_campaign=newsletter_www ATO warns about tax avoidance schemes - 18 June 2013]
* [http://www.yourlifechoices.com.au/news/email-scam-warning Friend overseas, and Surveys - 17th July 2013]
* [http://www.yourlifechoices.com.au/news/tax-refund-scam Tax Refund scams - 17th July 2013]
* [http://alerts.staysmartonline.gov.au/em/mail/view.php?id=2095497&a=38192&k=c2c5065 Ransomware scam - 18th July 2013]
* [http://www.nab.com.au/wps/wcm/connect/nab/nab/home/personal_finance/12/13/9/1 NAB phishing e-mails - 5th Aug 2013]
* [http://www.yourlifechoices.com.au/news/shopping-scams-rise-65-per-cent Shopping Scams up by 65% - 8th Aug 2013]

== Scams Targetting PCUG Members Specifically ==
We note here some scam emails that use PCUG's name and/or address in them. As stated above, these should be obviously recognised as scams, since we will '''never''' ask you for this type of information by email.

Please '''Do NOT follow any links or open the any attachments!''' in any such emails!

==== SCAM - February 2015 - Subject: Email Storage Alert ====
The following scam is being sent to members circa February 2015. Note
* the actual from address is not a PCUG address!
* the supplied link is '''not''' part of the PCUG website
* the stated mail quota maximum size is wrong
* the click "here" link has been disabled below

Your mailbox is almost full.

Dear xxxxxx@pcug.org.au,

3840MB 4096MB
Current size Maximum size

Please reduce your mailbox size. Delete any items you don't need from your mailbox and empty your Deleted Items folder. Click here
to do reduce size automatically.

Thanks,

Mail System Administrator

==== SCAM - January 2015 - Subject: WARNING CODE:VX2G99AAJ ====
The following scam is being sent to members circa January 2015. Note
* the from address is not even PCUG! It's <technicalunit@careceo.com>
* PCUG members are not specifically addressed in the To address
* our admin would have already known your user name & address!
* the warning code is meaningless

Dear Account User,

Warning Code: VX2G99AAJ

This message is from our email messaging centre.
Your mailbox has exceeded the storage limit in our Server.
You may not be able to send or receive mails in coming days.

We request you upgrade your webmail account immediately by
providing your account details as stated below.

EMAIL ADDRESS:_________________________
ACCOUNT USERNAME:______________________
PASSWORD:______________________________

Failure to reply to this email as instructed will render
your email account in-active in our database.

PCUG.ORG.AU ADMINISTRATOR

==== SCAM - August 2014 - Subject: You have incoming pending messages ====
The following scam is being sent to members circa August 2014. Note
* the Karen Albert in the From: is certainly not our Karen!
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

This is to inform you that you mailbox have exceed its storage limit set by the admin. So you may not be able to send
or receive email until itis resolved. Please CLICKHERE to submit the form and wait for responds via Email. We apologies
for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - July 2014 - Subject: Your messages are pending ====
The following scam is being sent to members circa July 2014. Note
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

you have some incoming pending mails were due to the recent hacking into our server and upgrade to our database, In
order to receive this messages CLICKHERE and submit the form and wait for responds from your Email Account. We
apologies for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - Feb 2014 - Subject: PCUG email users ====
The following scam is being sent to members circa February 2014. Note
* the actual from address is a brazilian account (same as last 2 scams) <code><andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: *PCUG Email notice* <andreia@gr1editora.com.br>
Date: Thursday, 13 February 2014
Subject: PCUG email users
To:

This is to inform all PCUG email users that we have change to a secured email
system to help us fight against spam emails so you are therefore authorise to
click the link below to avoid any problems or spam attack to your email address.
Log-in to your email with your PCUG log-in account details and then click finish, to
avoid any problems to your account you must complete this process.

CLICK HERE TO FINISH UPDATE TO PCUG.ORG.AU NEW WEBMAIL SYSTEM
<nowiki>http://www.formlogix.com/Manager/UserConditionalSurvey244203.aspx?Param=VXNlcklkPTI0NDIwMy5Gb3JtSWQ9MQ==</nowiki>

==== SCAM - Jan 2014 - Subject: Pcug email users ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>PCUG Service Administrator <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

Date: Thu, 30 Jan 2014 00:12:08 -0200
From: PCUG Service Administrator <andreia@gr1editora.com.br>
To: undisclosed-recipients: ;
Subject: [PCUG] Pcug email users

This is to inform all Pcug email users that we have change to a
secured email system to help us fight against spam emails so you are
therefore authorise to click the link below to avoid any problems or
spam attack to your email address. Log-in to your email with your Pcug
log-in account details to avoid any problems to your account you must
complete this process.

<nowiki>http://securedpcug.form2pay.com/131173.html</nowiki>
----

==== SCAM - Jan 2014 - Subject: Dear Pcug User ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>Pcug University <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Pcug University <andreia@gr1editora.com.br>
Subject: Dear Pcug User
Date: 27 January 2014 3:27:38 AM AEDT
To: undisclosed-recipients:;

--
Dear Pcug User

There is an emergence from our data base we are currently carrying-out a
maintenance process to your mailbox account, to complete this process
Please copy and paste the link on you web Browser or click on the link
fill and click on submit.

<nowiki>http://webupdate.form2pay.com/130542.html</nowiki>

(copy it and paste it into your web browser's bar. then fill and submit for
complete update)

This process will help us to fight against spam mails. Failure to complete
this process, will have your mailbox account deleted from our database.

Thanks
HELP DESK
----

==== SCAM - Jan 2014 - SCAMwatch warning to smartphone and tablet users ====
SCAMwatch is warning consumers to beware of scammers targeting their smartphones and tablet devices with the computer virus scam.

This scam has caught out many Australians in recent years, with victims receiving a call out of the blue from a ‘technical specialist’ claiming that their computer has a virus. The caller convinces the victim to provide them with remote access to their
computer, claims that their security has been compromised, and then offers to fix it on the spot – for a fee.

In a new twist, scammers are claiming to be able to fix similar viruses on people’s smartphones or tablets. As with the previous version, the scammer will ask you to grant them remote access to your computer, however they will also ask you to connect
your mobile device to the computer so that they can access the device through it.

Don’t let your guard drop by a sense of urgency – these scammers are well-versed at applying high pressure sales tactics to incite fear and anxiety that your device has been compromised and must be fixed immediately. In fact, the only way that you risk your device’s security is by providing access in the first place. If you hand over your money, your device will not receive the promised protection.

Ask yourself: why would a business call and offer to fix your computer unless you contacted them in the first place? If you store personal information on your phone, tablet or computer, keep it out of the hands of scammers – never provide remote access to a stranger.

How the scam works:-

*You receive a call out of the blue from someone claiming to be a technical support specialist, who informs you that your computer, smartphone or tablet has been compromised by malicious software.
* The caller may claim to represent a reputable business such as Microsoft, Windows, Telstra or Bigpond.
*They may also sound like an expert as they use technical jargon.
*The ‘technician’ will ask you to provide them with remote access to your computer so that they can run a scan.
*If they claim the virus is on your smartphone or tablet, they will ask you to connect the device to your computer so that they can access the device through it.
*If you provide them with access, they will claim that the scan has indeed detected a virus, and any information stored on the device has been compromised.
*The ‘technician’ will then claim that they can restore your computer’s security on the spot – for a fee. They will offer to install anti-virus software on to your device for a one-off payment that typically ranges from $100 to $300.
*If you hesitate to agree, the caller will be very persistent and try to evoke a sense of urgency by claiming that anything could happen to your device if you don’t fix it now.
*To pay, they will ask for your credit card or banking details, or to transfer them money.
*If you provide remote access to the caller, only then are your compromising your device and personal information. If you hand over your money, your device will never receive the promised security software.

Protect yourself

*If you receive a phone call from someone claiming there is something wrong with your computer or mobile device’s security, just hang up.
*Never give a stranger remote access to your mobile device or computer.
*Do not give out your personal, credit card or online account details over the phone unless you initiated the call and the phone number came from a trusted source.
*Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
*If you think your mobile device or computer’s security has been compromised, seek out help or advice from a qualified and reputable technician.
*If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

Report

You can report scams to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995.
----

==== SCAM - Nov 2013 - Subject: Dear Pcug User, - From: Pcug Administrator ====
The following scam is being sent to members circa November 2013. Note
* the actual from address is a brazilian account! alexandre@dilk.com.br
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

'''Do NOT follow the link and provide requested details!'''

From: Pcug Administrator [mailto:alexandre@dilk.com.br]
Sent: Tuesday, 19 November 2013 2:25 PM
To: undisclosed-recipients:
Subject: Dear Pcug User,

Dear Pcug User,

A phish attempt, banned phrase or sensitive information was detected in a message sent to you and the original message has been quarantined.
This message is a copy of the original with the content replaced with this text. The subject line and sender information has been unaltered from the original.
Please you are to re-validate your pcug.org.au email address immediately.
Please copy and paste the link on you web Browser or click on the link then fill and submit.

<nowiki>http://pcug.form2go.com/125479.html</nowiki>

Thanks.
Help Desk
----

==== SCAM - Sep 2013 - No Subject - PCUG Network Manager ====
The following scam is being sent to members circa September 2013. Note the actual from address is a gmail account!: sb.netwrk@gmail.com

'''Do not open the PDF attachment!'''

From: PCUG Network Manager <sb.netwrk@gmail.com>
To: undisclosed-recipients:;
Subject:

In order to comply with PCUG Corporate Policy, it is your responsibility to validate the mailbox ownership and review the access rights due to
unauthorized access to your account by spammers.
modifications to the permissions are required, please complete the Department Mailbox Request Form by viewing the enclosed attachment
and follow instruction therein.

Regards,

PCUG Network Manager
Production Security Compliance
----

==== SCAM - Jul 2013 - Your mailbox is nearly over its size limit ====
The following scam is being sent to members circa July 2013. Note the actual reply email address is in '''Thailand''' despite what the "text" name says!

From: support@pcug.org.au <nowiki>[mailto:helpsupport@admin.in.th]</nowiki>
To: XXX@pcug.org.au
Subject: Your mailbox is nearly over its size limit

Your mailbox has exceeded one or more size limits set by your administrator,
we have decided to run a database clean-up and refresh your mailbox.

please provide the below credentials :

Email Address:
Username :
Password:
Confirm Password:

System Administrator
----

== See Also ==

* [[Spam]] - for details on spam messages, which are often used in scams

[[Category:Technical Info]]

Scams

2015-01-11T02:04:50Z

Prichter: /* Scams Targetting PCUG Members Specifically */ Added Jan 15 scam & intro reformat

Scams, especially via [[Spam|spam emails]], but also via social media, are an ongoing problem. Everyone needs to exercise a degree of wariness.

The point of a scam is to somehow gain an advantage from you. It may be remittance of money, or just simply giving away personal details. But if you look at an incoming e-mail and it is correctly addressed to you, then you are already on a list somewhere that is being distributed or sold. Apart from abandoning that particular e-mail address, there little you can do about it.

PCUG clearly state that we will '''never''' ask you for sensitive details (login, passwords, etc) via email. If there is ever a problem with your account, we will ask you to ring or drop-in at the PCUG Centre to resolve it, where both we and you, can confirm who you are working with.

Most reputable organisations (banks, credit unions, trade unions, clubs etc) have similar policies of never requesting sensitive information to be supplied electronically, as it is just too easy for spammers to forge such messages.

This is simply good basic Internet practise.

I regret to say that a few of our members have fallen for such scams previously. As a result, their accounts were used to send many thousands more SPAM emails, which resulted in the PCUG being placed on blacklists at the time, thus blocking some email delivery for all users. So please exercise caution as carelessness by one member can inconvenience and disrupt usage for all!

Please review the links below for further information, and take specific note of the scam emails listed which target PCUG members specifically.

Also, a '''scamwatch''' e-mail list has been set up to allow members to warn other members about, and to discuss, scams/spam. You can subscribe to the list by going to the PCUG's [https://lists.tip.net.au/listinfo/scamwatch scamwatch listinfo page].

See also our page with more practical guidance on [[Handling Email SPAM]]

== More Information ==

For some guidance on how to avoid being caught by scams, see:

* [http://www.staysmartonline.gov.au/ Stay Smart Online], an Australian government site with lots of useful information
* [http://www.accc.gov.au/publications/the-little-black-book-of-scams the free "The Little Black Book of Scams"] from the ACCC
* [http://www.scamwatch.gov.au Australian Government ACCC Scamwatch] - a number of members have found a subscription to their scamwatch list useful
* [http://www.scamwatch.gov.au/reportascam report a scam to the ACCC]
* [http://www.moneysmart.gov.au/ ASIC Moneysmart site - Financial scams recorded by ASIC]
* [http://www.afp.gov.au/policing/cybercrime/internet-fraud-and-scams.aspx AFP information on Internet Fraud & scams]
* [http://en.wikipedia.org/wiki/List_of_confidence_tricks Wikipedia’s list of frauds/scams]
* [http://en.wikipedia.org/wiki/List_of_email_scams Wikipedia’s list of e-mail scams]

== Scam Warnings ==

Most scams use well-known brands to try to convince you of their trustworthiness - the Australian Government and its agencies, ANZ, NAB, Westpac and Commonwealth banks, Woolworths, Coles and the list goes on. If you are in doubt about any company-branded email, find their real site and visit it. Most have gotten over their shyness about scammers trying to steal their identities, and are quite up front about the attempts being made to con readers.

* [http://www.virginaustralia.com/au/en/help/automated_scam_calls/ Virgin & Qantas Free Flight / $999 credt Scams May 2014]
* [http://scam-detector.com/travel-scams/malaysian-lottery-brochure Malaysian Travel Company Lottery / Scatchie Scams - 2013/2014]
* [http://send.ladoo.com.au/em/mail/view.php?id=1855148&a=38192&k=aeaa267 Various scams used to trick holiday makers - 13 May 2013]
* [http://www.anz.com/personal/ways-bank/security/online-security/alerts-reporting-fraud ANZ Hoax e-mails - May 2013]
* [http://www.woolworths.com.au/wps/wcm/connect/website/woolworths/about+us/woolworths-news/scamalert Woolworths Scam Surveys - 8 June 2013]
* [http://www.psnews.com.au/Page_psn3666.html?utm_source=psn366&utm_medium=email&utm_content=news6&utm_campaign=newsletter_www ATO warns about tax avoidance schemes - 18 June 2013]
* [http://www.yourlifechoices.com.au/news/email-scam-warning Friend overseas, and Surveys - 17th July 2013]
* [http://www.yourlifechoices.com.au/news/tax-refund-scam Tax Refund scams - 17th July 2013]
* [http://alerts.staysmartonline.gov.au/em/mail/view.php?id=2095497&a=38192&k=c2c5065 Ransomware scam - 18th July 2013]
* [http://www.nab.com.au/wps/wcm/connect/nab/nab/home/personal_finance/12/13/9/1 NAB phishing e-mails - 5th Aug 2013]
* [http://www.yourlifechoices.com.au/news/shopping-scams-rise-65-per-cent Shopping Scams up by 65% - 8th Aug 2013]

== Scams Targetting PCUG Members Specifically ==
We note here some scam emails that use PCUG's name and/or address in them. As stated above, these should be obviously recognised as scams, since we will '''never''' ask you for this type of information by email.

Please '''Do NOT follow any links or open the any attachments!''' in any such emails!

==== SCAM - January 2015 - Subject: WARNING CODE:VX2G99AAJ ====
The following scam is being sent to members circa January 2015. Note
* the from address is not even PCUG! It's <technicalunit@careceo.com>
* PCUG members are not specifically addressed in the To address
* our admin would have already known your user name & address!
* the warning code is meaningless

Dear Account User,

Warning Code: VX2G99AAJ

This message is from our email messaging centre.
Your mailbox has exceeded the storage limit in our Server.
You may not be able to send or receive mails in coming days.

We request you upgrade your webmail account immediately by
providing your account details as stated below.

EMAIL ADDRESS:_________________________
ACCOUNT USERNAME:______________________
PASSWORD:______________________________

Failure to reply to this email as instructed will render
your email account in-active in our database.

PCUG.ORG.AU ADMINISTRATOR

==== SCAM - August 2014 - Subject: You have incoming pending messages ====
The following scam is being sent to members circa August 2014. Note
* the Karen Albert in the From: is certainly not our Karen!
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

This is to inform you that you mailbox have exceed its storage limit set by the admin. So you may not be able to send
or receive email until itis resolved. Please CLICKHERE to submit the form and wait for responds via Email. We apologies
for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - July 2014 - Subject: Your messages are pending ====
The following scam is being sent to members circa July 2014. Note
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

you have some incoming pending mails were due to the recent hacking into our server and upgrade to our database, In
order to receive this messages CLICKHERE and submit the form and wait for responds from your Email Account. We
apologies for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - Feb 2014 - Subject: PCUG email users ====
The following scam is being sent to members circa February 2014. Note
* the actual from address is a brazilian account (same as last 2 scams) <code><andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: *PCUG Email notice* <andreia@gr1editora.com.br>
Date: Thursday, 13 February 2014
Subject: PCUG email users
To:

This is to inform all PCUG email users that we have change to a secured email
system to help us fight against spam emails so you are therefore authorise to
click the link below to avoid any problems or spam attack to your email address.
Log-in to your email with your PCUG log-in account details and then click finish, to
avoid any problems to your account you must complete this process.

CLICK HERE TO FINISH UPDATE TO PCUG.ORG.AU NEW WEBMAIL SYSTEM
<nowiki>http://www.formlogix.com/Manager/UserConditionalSurvey244203.aspx?Param=VXNlcklkPTI0NDIwMy5Gb3JtSWQ9MQ==</nowiki>

==== SCAM - Jan 2014 - Subject: Pcug email users ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>PCUG Service Administrator <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

Date: Thu, 30 Jan 2014 00:12:08 -0200
From: PCUG Service Administrator <andreia@gr1editora.com.br>
To: undisclosed-recipients: ;
Subject: [PCUG] Pcug email users

This is to inform all Pcug email users that we have change to a
secured email system to help us fight against spam emails so you are
therefore authorise to click the link below to avoid any problems or
spam attack to your email address. Log-in to your email with your Pcug
log-in account details to avoid any problems to your account you must
complete this process.

<nowiki>http://securedpcug.form2pay.com/131173.html</nowiki>
----

==== SCAM - Jan 2014 - Subject: Dear Pcug User ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>Pcug University <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Pcug University <andreia@gr1editora.com.br>
Subject: Dear Pcug User
Date: 27 January 2014 3:27:38 AM AEDT
To: undisclosed-recipients:;

--
Dear Pcug User

There is an emergence from our data base we are currently carrying-out a
maintenance process to your mailbox account, to complete this process
Please copy and paste the link on you web Browser or click on the link
fill and click on submit.

<nowiki>http://webupdate.form2pay.com/130542.html</nowiki>

(copy it and paste it into your web browser's bar. then fill and submit for
complete update)

This process will help us to fight against spam mails. Failure to complete
this process, will have your mailbox account deleted from our database.

Thanks
HELP DESK
----

==== SCAM - Jan 2014 - SCAMwatch warning to smartphone and tablet users ====
SCAMwatch is warning consumers to beware of scammers targeting their smartphones and tablet devices with the computer virus scam.

This scam has caught out many Australians in recent years, with victims receiving a call out of the blue from a ‘technical specialist’ claiming that their computer has a virus. The caller convinces the victim to provide them with remote access to their
computer, claims that their security has been compromised, and then offers to fix it on the spot – for a fee.

In a new twist, scammers are claiming to be able to fix similar viruses on people’s smartphones or tablets. As with the previous version, the scammer will ask you to grant them remote access to your computer, however they will also ask you to connect
your mobile device to the computer so that they can access the device through it.

Don’t let your guard drop by a sense of urgency – these scammers are well-versed at applying high pressure sales tactics to incite fear and anxiety that your device has been compromised and must be fixed immediately. In fact, the only way that you risk your device’s security is by providing access in the first place. If you hand over your money, your device will not receive the promised protection.

Ask yourself: why would a business call and offer to fix your computer unless you contacted them in the first place? If you store personal information on your phone, tablet or computer, keep it out of the hands of scammers – never provide remote access to a stranger.

How the scam works:-

*You receive a call out of the blue from someone claiming to be a technical support specialist, who informs you that your computer, smartphone or tablet has been compromised by malicious software.
* The caller may claim to represent a reputable business such as Microsoft, Windows, Telstra or Bigpond.
*They may also sound like an expert as they use technical jargon.
*The ‘technician’ will ask you to provide them with remote access to your computer so that they can run a scan.
*If they claim the virus is on your smartphone or tablet, they will ask you to connect the device to your computer so that they can access the device through it.
*If you provide them with access, they will claim that the scan has indeed detected a virus, and any information stored on the device has been compromised.
*The ‘technician’ will then claim that they can restore your computer’s security on the spot – for a fee. They will offer to install anti-virus software on to your device for a one-off payment that typically ranges from $100 to $300.
*If you hesitate to agree, the caller will be very persistent and try to evoke a sense of urgency by claiming that anything could happen to your device if you don’t fix it now.
*To pay, they will ask for your credit card or banking details, or to transfer them money.
*If you provide remote access to the caller, only then are your compromising your device and personal information. If you hand over your money, your device will never receive the promised security software.

Protect yourself

*If you receive a phone call from someone claiming there is something wrong with your computer or mobile device’s security, just hang up.
*Never give a stranger remote access to your mobile device or computer.
*Do not give out your personal, credit card or online account details over the phone unless you initiated the call and the phone number came from a trusted source.
*Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
*If you think your mobile device or computer’s security has been compromised, seek out help or advice from a qualified and reputable technician.
*If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

Report

You can report scams to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995.
----

==== SCAM - Nov 2013 - Subject: Dear Pcug User, - From: Pcug Administrator ====
The following scam is being sent to members circa November 2013. Note
* the actual from address is a brazilian account! alexandre@dilk.com.br
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

'''Do NOT follow the link and provide requested details!'''

From: Pcug Administrator [mailto:alexandre@dilk.com.br]
Sent: Tuesday, 19 November 2013 2:25 PM
To: undisclosed-recipients:
Subject: Dear Pcug User,

Dear Pcug User,

A phish attempt, banned phrase or sensitive information was detected in a message sent to you and the original message has been quarantined.
This message is a copy of the original with the content replaced with this text. The subject line and sender information has been unaltered from the original.
Please you are to re-validate your pcug.org.au email address immediately.
Please copy and paste the link on you web Browser or click on the link then fill and submit.

<nowiki>http://pcug.form2go.com/125479.html</nowiki>

Thanks.
Help Desk
----

==== SCAM - Sep 2013 - No Subject - PCUG Network Manager ====
The following scam is being sent to members circa September 2013. Note the actual from address is a gmail account!: sb.netwrk@gmail.com

'''Do not open the PDF attachment!'''

From: PCUG Network Manager <sb.netwrk@gmail.com>
To: undisclosed-recipients:;
Subject:

In order to comply with PCUG Corporate Policy, it is your responsibility to validate the mailbox ownership and review the access rights due to
unauthorized access to your account by spammers.
modifications to the permissions are required, please complete the Department Mailbox Request Form by viewing the enclosed attachment
and follow instruction therein.

Regards,

PCUG Network Manager
Production Security Compliance
----

==== SCAM - Jul 2013 - Your mailbox is nearly over its size limit ====
The following scam is being sent to members circa July 2013. Note the actual reply email address is in '''Thailand''' despite what the "text" name says!

From: support@pcug.org.au <nowiki>[mailto:helpsupport@admin.in.th]</nowiki>
To: XXX@pcug.org.au
Subject: Your mailbox is nearly over its size limit

Your mailbox has exceeded one or more size limits set by your administrator,
we have decided to run a database clean-up and refresh your mailbox.

please provide the below credentials :

Email Address:
Username :
Password:
Confirm Password:

System Administrator
----

== See Also ==

* [[Spam]] - for details on spam messages, which are often used in scams

[[Category:Technical Info]]

Scams

2014-08-19T22:56:13Z

Prichter: /* Scam Warnings */ Added Qantas/Virgin credit scam; added Malaysian winning scratchie travel scams

Scams, especially via [[Spam|spam emails]], but also via social media, are an ongoing problem. Everyone needs to exercise a degree of wariness.

The point of a scam is to somehow gain an advantage from you. It may be remittance of money, or just simply giving away personal details. But if you look at an incoming e-mail and it is correctly addressed to you, then you are already on a list somewhere that is being distributed or sold. Apart from abandoning that particular e-mail address, there little you can do about it.

PCUG clearly state that we will '''never''' ask you for sensitive details (login, passwords, etc) via email. If there is ever a problem with your account, we will ask you to ring or drop-in at the PCUG Centre to resolve it, where both we and you, can confirm who you are working with.

Most reputable organisations (banks, credit unions, trade unions, clubs etc) have similar policies of never requesting sensitive information to be supplied electronically, as it is just too easy for spammers to forge such messages.

This is simply good basic Internet practise.

I regret to say that a few of our members have fallen for such scams previously. As a result, their accounts were used to send many thousands more SPAM emails, which resulted in the PCUG being placed on blacklists at the time, thus blocking some email delivery for all users. So please exercise caution as carelessness by one member can inconvenience and disrupt usage for all!

Please review the links below for further information, and take specific note of the scam emails listed which target PCUG members specifically.

Also, a '''scamwatch''' e-mail list has been set up to allow members to warn other members about, and to discuss, scams/spam. You can subscribe to the list by going to the PCUG's [https://lists.tip.net.au/listinfo/scamwatch scamwatch listinfo page].

See also our page with more practical guidance on [[Handling Email SPAM]]

== More Information ==

For some guidance on how to avoid being caught by scams, see:

* [http://www.staysmartonline.gov.au/ Stay Smart Online], an Australian government site with lots of useful information
* [http://www.accc.gov.au/publications/the-little-black-book-of-scams the free "The Little Black Book of Scams"] from the ACCC
* [http://www.scamwatch.gov.au Australian Government ACCC Scamwatch] - a number of members have found a subscription to their scamwatch list useful
* [http://www.scamwatch.gov.au/reportascam report a scam to the ACCC]
* [http://www.moneysmart.gov.au/ ASIC Moneysmart site - Financial scams recorded by ASIC]
* [http://www.afp.gov.au/policing/cybercrime/internet-fraud-and-scams.aspx AFP information on Internet Fraud & scams]
* [http://en.wikipedia.org/wiki/List_of_confidence_tricks Wikipedia’s list of frauds/scams]
* [http://en.wikipedia.org/wiki/List_of_email_scams Wikipedia’s list of e-mail scams]

== Scam Warnings ==

Most scams use well-known brands to try to convince you of their trustworthiness - the Australian Government and its agencies, ANZ, NAB, Westpac and Commonwealth banks, Woolworths, Coles and the list goes on. If you are in doubt about any company-branded email, find their real site and visit it. Most have gotten over their shyness about scammers trying to steal their identities, and are quite up front about the attempts being made to con readers.

* [http://www.virginaustralia.com/au/en/help/automated_scam_calls/ Virgin & Qantas Free Flight / $999 credt Scams May 2014]
* [http://scam-detector.com/travel-scams/malaysian-lottery-brochure Malaysian Travel Company Lottery / Scatchie Scams - 2013/2014]
* [http://send.ladoo.com.au/em/mail/view.php?id=1855148&a=38192&k=aeaa267 Various scams used to trick holiday makers - 13 May 2013]
* [http://www.anz.com/personal/ways-bank/security/online-security/alerts-reporting-fraud ANZ Hoax e-mails - May 2013]
* [http://www.woolworths.com.au/wps/wcm/connect/website/woolworths/about+us/woolworths-news/scamalert Woolworths Scam Surveys - 8 June 2013]
* [http://www.psnews.com.au/Page_psn3666.html?utm_source=psn366&utm_medium=email&utm_content=news6&utm_campaign=newsletter_www ATO warns about tax avoidance schemes - 18 June 2013]
* [http://www.yourlifechoices.com.au/news/email-scam-warning Friend overseas, and Surveys - 17th July 2013]
* [http://www.yourlifechoices.com.au/news/tax-refund-scam Tax Refund scams - 17th July 2013]
* [http://alerts.staysmartonline.gov.au/em/mail/view.php?id=2095497&a=38192&k=c2c5065 Ransomware scam - 18th July 2013]
* [http://www.nab.com.au/wps/wcm/connect/nab/nab/home/personal_finance/12/13/9/1 NAB phishing e-mails - 5th Aug 2013]
* [http://www.yourlifechoices.com.au/news/shopping-scams-rise-65-per-cent Shopping Scams up by 65% - 8th Aug 2013]

== Scams Targetting PCUG Members Specifically ==
We note here some recently seen scam emails that use PCUG's name and/or address in them. As stated above, these should be obviously noted as scams, since we will '''never''' ask you for this type of information by email. Please '''Do NOT follow the link or open the PDF attachment!''' in any such emails!

==== SCAM - August 2014 - Subject: You have incoming pending messages ====
The following scam is being sent to members circa August 2014. Note
* the Karen Albert in the From: is certainly not our Karen!
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

This is to inform you that you mailbox have exceed its storage limit set by the admin. So you may not be able to send
or receive email until itis resolved. Please CLICKHERE to submit the form and wait for responds via Email. We apologies
for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - July 2014 - Subject: Your messages are pending ====
The following scam is being sent to members circa July 2014. Note
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

you have some incoming pending mails were due to the recent hacking into our server and upgrade to our database, In
order to receive this messages CLICKHERE and submit the form and wait for responds from your Email Account. We
apologies for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - Feb 2014 - Subject: PCUG email users ====
The following scam is being sent to members circa February 2014. Note
* the actual from address is a brazilian account (same as last 2 scams) <code><andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: *PCUG Email notice* <andreia@gr1editora.com.br>
Date: Thursday, 13 February 2014
Subject: PCUG email users
To:

This is to inform all PCUG email users that we have change to a secured email
system to help us fight against spam emails so you are therefore authorise to
click the link below to avoid any problems or spam attack to your email address.
Log-in to your email with your PCUG log-in account details and then click finish, to
avoid any problems to your account you must complete this process.

CLICK HERE TO FINISH UPDATE TO PCUG.ORG.AU NEW WEBMAIL SYSTEM
<nowiki>http://www.formlogix.com/Manager/UserConditionalSurvey244203.aspx?Param=VXNlcklkPTI0NDIwMy5Gb3JtSWQ9MQ==</nowiki>

==== SCAM - Jan 2014 - Subject: Pcug email users ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>PCUG Service Administrator <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

Date: Thu, 30 Jan 2014 00:12:08 -0200
From: PCUG Service Administrator <andreia@gr1editora.com.br>
To: undisclosed-recipients: ;
Subject: [PCUG] Pcug email users

This is to inform all Pcug email users that we have change to a
secured email system to help us fight against spam emails so you are
therefore authorise to click the link below to avoid any problems or
spam attack to your email address. Log-in to your email with your Pcug
log-in account details to avoid any problems to your account you must
complete this process.

<nowiki>http://securedpcug.form2pay.com/131173.html</nowiki>
----

==== SCAM - Jan 2014 - Subject: Dear Pcug User ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>Pcug University <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Pcug University <andreia@gr1editora.com.br>
Subject: Dear Pcug User
Date: 27 January 2014 3:27:38 AM AEDT
To: undisclosed-recipients:;

--
Dear Pcug User

There is an emergence from our data base we are currently carrying-out a
maintenance process to your mailbox account, to complete this process
Please copy and paste the link on you web Browser or click on the link
fill and click on submit.

<nowiki>http://webupdate.form2pay.com/130542.html</nowiki>

(copy it and paste it into your web browser's bar. then fill and submit for
complete update)

This process will help us to fight against spam mails. Failure to complete
this process, will have your mailbox account deleted from our database.

Thanks
HELP DESK
----

==== SCAM - Jan 2014 - SCAMwatch warning to smartphone and tablet users ====
SCAMwatch is warning consumers to beware of scammers targeting their smartphones and tablet devices with the computer virus scam.

This scam has caught out many Australians in recent years, with victims receiving a call out of the blue from a ‘technical specialist’ claiming that their computer has a virus. The caller convinces the victim to provide them with remote access to their
computer, claims that their security has been compromised, and then offers to fix it on the spot – for a fee.

In a new twist, scammers are claiming to be able to fix similar viruses on people’s smartphones or tablets. As with the previous version, the scammer will ask you to grant them remote access to your computer, however they will also ask you to connect
your mobile device to the computer so that they can access the device through it.

Don’t let your guard drop by a sense of urgency – these scammers are well-versed at applying high pressure sales tactics to incite fear and anxiety that your device has been compromised and must be fixed immediately. In fact, the only way that you risk your device’s security is by providing access in the first place. If you hand over your money, your device will not receive the promised protection.

Ask yourself: why would a business call and offer to fix your computer unless you contacted them in the first place? If you store personal information on your phone, tablet or computer, keep it out of the hands of scammers – never provide remote access to a stranger.

How the scam works:-

*You receive a call out of the blue from someone claiming to be a technical support specialist, who informs you that your computer, smartphone or tablet has been compromised by malicious software.
* The caller may claim to represent a reputable business such as Microsoft, Windows, Telstra or Bigpond.
*They may also sound like an expert as they use technical jargon.
*The ‘technician’ will ask you to provide them with remote access to your computer so that they can run a scan.
*If they claim the virus is on your smartphone or tablet, they will ask you to connect the device to your computer so that they can access the device through it.
*If you provide them with access, they will claim that the scan has indeed detected a virus, and any information stored on the device has been compromised.
*The ‘technician’ will then claim that they can restore your computer’s security on the spot – for a fee. They will offer to install anti-virus software on to your device for a one-off payment that typically ranges from $100 to $300.
*If you hesitate to agree, the caller will be very persistent and try to evoke a sense of urgency by claiming that anything could happen to your device if you don’t fix it now.
*To pay, they will ask for your credit card or banking details, or to transfer them money.
*If you provide remote access to the caller, only then are your compromising your device and personal information. If you hand over your money, your device will never receive the promised security software.

Protect yourself

*If you receive a phone call from someone claiming there is something wrong with your computer or mobile device’s security, just hang up.
*Never give a stranger remote access to your mobile device or computer.
*Do not give out your personal, credit card or online account details over the phone unless you initiated the call and the phone number came from a trusted source.
*Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
*If you think your mobile device or computer’s security has been compromised, seek out help or advice from a qualified and reputable technician.
*If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

Report

You can report scams to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995.
----

==== SCAM - Nov 2013 - Subject: Dear Pcug User, - From: Pcug Administrator ====
The following scam is being sent to members circa November 2013. Note
* the actual from address is a brazilian account! alexandre@dilk.com.br
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

'''Do NOT follow the link and provide requested details!'''

From: Pcug Administrator [mailto:alexandre@dilk.com.br]
Sent: Tuesday, 19 November 2013 2:25 PM
To: undisclosed-recipients:
Subject: Dear Pcug User,

Dear Pcug User,

A phish attempt, banned phrase or sensitive information was detected in a message sent to you and the original message has been quarantined.
This message is a copy of the original with the content replaced with this text. The subject line and sender information has been unaltered from the original.
Please you are to re-validate your pcug.org.au email address immediately.
Please copy and paste the link on you web Browser or click on the link then fill and submit.

<nowiki>http://pcug.form2go.com/125479.html</nowiki>

Thanks.
Help Desk
----

==== SCAM - Sep 2013 - No Subject - PCUG Network Manager ====
The following scam is being sent to members circa September 2013. Note the actual from address is a gmail account!: sb.netwrk@gmail.com

'''Do not open the PDF attachment!'''

From: PCUG Network Manager <sb.netwrk@gmail.com>
To: undisclosed-recipients:;
Subject:

In order to comply with PCUG Corporate Policy, it is your responsibility to validate the mailbox ownership and review the access rights due to
unauthorized access to your account by spammers.
modifications to the permissions are required, please complete the Department Mailbox Request Form by viewing the enclosed attachment
and follow instruction therein.

Regards,

PCUG Network Manager
Production Security Compliance
----

==== SCAM - Jul 2013 - Your mailbox is nearly over its size limit ====
The following scam is being sent to members circa July 2013. Note the actual reply email address is in '''Thailand''' despite what the "text" name says!

From: support@pcug.org.au <nowiki>[mailto:helpsupport@admin.in.th]</nowiki>
To: XXX@pcug.org.au
Subject: Your mailbox is nearly over its size limit

Your mailbox has exceeded one or more size limits set by your administrator,
we have decided to run a database clean-up and refresh your mailbox.

please provide the below credentials :

Email Address:
Username :
Password:
Confirm Password:

System Administrator
----

== See Also ==

* [[Spam]] - for details on spam messages, which are often used in scams

[[Category:Technical Info]]

Scams

2014-08-19T22:43:17Z

Prichter: /* SCAM - August 2014 - Subject: You have incoming pending messages */

Scams, especially via [[Spam|spam emails]], but also via social media, are an ongoing problem. Everyone needs to exercise a degree of wariness.

The point of a scam is to somehow gain an advantage from you. It may be remittance of money, or just simply giving away personal details. But if you look at an incoming e-mail and it is correctly addressed to you, then you are already on a list somewhere that is being distributed or sold. Apart from abandoning that particular e-mail address, there little you can do about it.

PCUG clearly state that we will '''never''' ask you for sensitive details (login, passwords, etc) via email. If there is ever a problem with your account, we will ask you to ring or drop-in at the PCUG Centre to resolve it, where both we and you, can confirm who you are working with.

Most reputable organisations (banks, credit unions, trade unions, clubs etc) have similar policies of never requesting sensitive information to be supplied electronically, as it is just too easy for spammers to forge such messages.

This is simply good basic Internet practise.

I regret to say that a few of our members have fallen for such scams previously. As a result, their accounts were used to send many thousands more SPAM emails, which resulted in the PCUG being placed on blacklists at the time, thus blocking some email delivery for all users. So please exercise caution as carelessness by one member can inconvenience and disrupt usage for all!

Please review the links below for further information, and take specific note of the scam emails listed which target PCUG members specifically.

Also, a '''scamwatch''' e-mail list has been set up to allow members to warn other members about, and to discuss, scams/spam. You can subscribe to the list by going to the PCUG's [https://lists.tip.net.au/listinfo/scamwatch scamwatch listinfo page].

See also our page with more practical guidance on [[Handling Email SPAM]]

== More Information ==

For some guidance on how to avoid being caught by scams, see:

* [http://www.staysmartonline.gov.au/ Stay Smart Online], an Australian government site with lots of useful information
* [http://www.accc.gov.au/publications/the-little-black-book-of-scams the free "The Little Black Book of Scams"] from the ACCC
* [http://www.scamwatch.gov.au Australian Government ACCC Scamwatch] - a number of members have found a subscription to their scamwatch list useful
* [http://www.scamwatch.gov.au/reportascam report a scam to the ACCC]
* [http://www.moneysmart.gov.au/ ASIC Moneysmart site - Financial scams recorded by ASIC]
* [http://www.afp.gov.au/policing/cybercrime/internet-fraud-and-scams.aspx AFP information on Internet Fraud & scams]
* [http://en.wikipedia.org/wiki/List_of_confidence_tricks Wikipedia’s list of frauds/scams]
* [http://en.wikipedia.org/wiki/List_of_email_scams Wikipedia’s list of e-mail scams]

== Scam Warnings ==

Most scams use well-known brands to try to convince you of their trustworthiness - the Australian Government and its agencies, ANZ, NAB, Westpac and Commonwealth banks, Woolworths, Coles and the list goes on. If you are in doubt about any company-branded email, find their real site and visit it. Most have gotten over their shyness about scammers trying to steal their identities, and are quite up front about the attempts being made to con readers.

* [http://send.ladoo.com.au/em/mail/view.php?id=1855148&a=38192&k=aeaa267 Various scams used to trick holiday makers - 13 May 2013]
* [http://www.anz.com/personal/ways-bank/security/online-security/alerts-reporting-fraud ANZ Hoax e-mails - May 2013]
* [http://www.woolworths.com.au/wps/wcm/connect/website/woolworths/about+us/woolworths-news/scamalert Woolworths Scam Surveys - 8 June 2013]
* [http://www.psnews.com.au/Page_psn3666.html?utm_source=psn366&utm_medium=email&utm_content=news6&utm_campaign=newsletter_www ATO warns about tax avoidance schemes - 18 June 2013]
* [http://www.yourlifechoices.com.au/news/email-scam-warning Friend overseas, and Surveys - 17th July 2013]
* [http://www.yourlifechoices.com.au/news/tax-refund-scam Tax Refund scams - 17th July 2013]
* [http://alerts.staysmartonline.gov.au/em/mail/view.php?id=2095497&a=38192&k=c2c5065 Ransomware scam - 18th July 2013]
* [http://www.nab.com.au/wps/wcm/connect/nab/nab/home/personal_finance/12/13/9/1 NAB phishing e-mails - 5th Aug 2013]
* [http://www.yourlifechoices.com.au/news/shopping-scams-rise-65-per-cent Shopping Scams up by 65% - 8th Aug 2013]

== Scams Targetting PCUG Members Specifically ==
We note here some recently seen scam emails that use PCUG's name and/or address in them. As stated above, these should be obviously noted as scams, since we will '''never''' ask you for this type of information by email. Please '''Do NOT follow the link or open the PDF attachment!''' in any such emails!

==== SCAM - August 2014 - Subject: You have incoming pending messages ====
The following scam is being sent to members circa August 2014. Note
* the Karen Albert in the From: is certainly not our Karen!
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

This is to inform you that you mailbox have exceed its storage limit set by the admin. So you may not be able to send
or receive email until itis resolved. Please CLICKHERE to submit the form and wait for responds via Email. We apologies
for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - July 2014 - Subject: Your messages are pending ====
The following scam is being sent to members circa July 2014. Note
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

you have some incoming pending mails were due to the recent hacking into our server and upgrade to our database, In
order to receive this messages CLICKHERE and submit the form and wait for responds from your Email Account. We
apologies for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - Feb 2014 - Subject: PCUG email users ====
The following scam is being sent to members circa February 2014. Note
* the actual from address is a brazilian account (same as last 2 scams) <code><andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: *PCUG Email notice* <andreia@gr1editora.com.br>
Date: Thursday, 13 February 2014
Subject: PCUG email users
To:

This is to inform all PCUG email users that we have change to a secured email
system to help us fight against spam emails so you are therefore authorise to
click the link below to avoid any problems or spam attack to your email address.
Log-in to your email with your PCUG log-in account details and then click finish, to
avoid any problems to your account you must complete this process.

CLICK HERE TO FINISH UPDATE TO PCUG.ORG.AU NEW WEBMAIL SYSTEM
<nowiki>http://www.formlogix.com/Manager/UserConditionalSurvey244203.aspx?Param=VXNlcklkPTI0NDIwMy5Gb3JtSWQ9MQ==</nowiki>

==== SCAM - Jan 2014 - Subject: Pcug email users ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>PCUG Service Administrator <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

Date: Thu, 30 Jan 2014 00:12:08 -0200
From: PCUG Service Administrator <andreia@gr1editora.com.br>
To: undisclosed-recipients: ;
Subject: [PCUG] Pcug email users

This is to inform all Pcug email users that we have change to a
secured email system to help us fight against spam emails so you are
therefore authorise to click the link below to avoid any problems or
spam attack to your email address. Log-in to your email with your Pcug
log-in account details to avoid any problems to your account you must
complete this process.

<nowiki>http://securedpcug.form2pay.com/131173.html</nowiki>
----

==== SCAM - Jan 2014 - Subject: Dear Pcug User ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>Pcug University <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Pcug University <andreia@gr1editora.com.br>
Subject: Dear Pcug User
Date: 27 January 2014 3:27:38 AM AEDT
To: undisclosed-recipients:;

--
Dear Pcug User

There is an emergence from our data base we are currently carrying-out a
maintenance process to your mailbox account, to complete this process
Please copy and paste the link on you web Browser or click on the link
fill and click on submit.

<nowiki>http://webupdate.form2pay.com/130542.html</nowiki>

(copy it and paste it into your web browser's bar. then fill and submit for
complete update)

This process will help us to fight against spam mails. Failure to complete
this process, will have your mailbox account deleted from our database.

Thanks
HELP DESK
----

==== SCAM - Jan 2014 - SCAMwatch warning to smartphone and tablet users ====
SCAMwatch is warning consumers to beware of scammers targeting their smartphones and tablet devices with the computer virus scam.

This scam has caught out many Australians in recent years, with victims receiving a call out of the blue from a ‘technical specialist’ claiming that their computer has a virus. The caller convinces the victim to provide them with remote access to their
computer, claims that their security has been compromised, and then offers to fix it on the spot – for a fee.

In a new twist, scammers are claiming to be able to fix similar viruses on people’s smartphones or tablets. As with the previous version, the scammer will ask you to grant them remote access to your computer, however they will also ask you to connect
your mobile device to the computer so that they can access the device through it.

Don’t let your guard drop by a sense of urgency – these scammers are well-versed at applying high pressure sales tactics to incite fear and anxiety that your device has been compromised and must be fixed immediately. In fact, the only way that you risk your device’s security is by providing access in the first place. If you hand over your money, your device will not receive the promised protection.

Ask yourself: why would a business call and offer to fix your computer unless you contacted them in the first place? If you store personal information on your phone, tablet or computer, keep it out of the hands of scammers – never provide remote access to a stranger.

How the scam works:-

*You receive a call out of the blue from someone claiming to be a technical support specialist, who informs you that your computer, smartphone or tablet has been compromised by malicious software.
* The caller may claim to represent a reputable business such as Microsoft, Windows, Telstra or Bigpond.
*They may also sound like an expert as they use technical jargon.
*The ‘technician’ will ask you to provide them with remote access to your computer so that they can run a scan.
*If they claim the virus is on your smartphone or tablet, they will ask you to connect the device to your computer so that they can access the device through it.
*If you provide them with access, they will claim that the scan has indeed detected a virus, and any information stored on the device has been compromised.
*The ‘technician’ will then claim that they can restore your computer’s security on the spot – for a fee. They will offer to install anti-virus software on to your device for a one-off payment that typically ranges from $100 to $300.
*If you hesitate to agree, the caller will be very persistent and try to evoke a sense of urgency by claiming that anything could happen to your device if you don’t fix it now.
*To pay, they will ask for your credit card or banking details, or to transfer them money.
*If you provide remote access to the caller, only then are your compromising your device and personal information. If you hand over your money, your device will never receive the promised security software.

Protect yourself

*If you receive a phone call from someone claiming there is something wrong with your computer or mobile device’s security, just hang up.
*Never give a stranger remote access to your mobile device or computer.
*Do not give out your personal, credit card or online account details over the phone unless you initiated the call and the phone number came from a trusted source.
*Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
*If you think your mobile device or computer’s security has been compromised, seek out help or advice from a qualified and reputable technician.
*If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

Report

You can report scams to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995.
----

==== SCAM - Nov 2013 - Subject: Dear Pcug User, - From: Pcug Administrator ====
The following scam is being sent to members circa November 2013. Note
* the actual from address is a brazilian account! alexandre@dilk.com.br
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

'''Do NOT follow the link and provide requested details!'''

From: Pcug Administrator [mailto:alexandre@dilk.com.br]
Sent: Tuesday, 19 November 2013 2:25 PM
To: undisclosed-recipients:
Subject: Dear Pcug User,

Dear Pcug User,

A phish attempt, banned phrase or sensitive information was detected in a message sent to you and the original message has been quarantined.
This message is a copy of the original with the content replaced with this text. The subject line and sender information has been unaltered from the original.
Please you are to re-validate your pcug.org.au email address immediately.
Please copy and paste the link on you web Browser or click on the link then fill and submit.

<nowiki>http://pcug.form2go.com/125479.html</nowiki>

Thanks.
Help Desk
----

==== SCAM - Sep 2013 - No Subject - PCUG Network Manager ====
The following scam is being sent to members circa September 2013. Note the actual from address is a gmail account!: sb.netwrk@gmail.com

'''Do not open the PDF attachment!'''

From: PCUG Network Manager <sb.netwrk@gmail.com>
To: undisclosed-recipients:;
Subject:

In order to comply with PCUG Corporate Policy, it is your responsibility to validate the mailbox ownership and review the access rights due to
unauthorized access to your account by spammers.
modifications to the permissions are required, please complete the Department Mailbox Request Form by viewing the enclosed attachment
and follow instruction therein.

Regards,

PCUG Network Manager
Production Security Compliance
----

==== SCAM - Jul 2013 - Your mailbox is nearly over its size limit ====
The following scam is being sent to members circa July 2013. Note the actual reply email address is in '''Thailand''' despite what the "text" name says!

From: support@pcug.org.au <nowiki>[mailto:helpsupport@admin.in.th]</nowiki>
To: XXX@pcug.org.au
Subject: Your mailbox is nearly over its size limit

Your mailbox has exceeded one or more size limits set by your administrator,
we have decided to run a database clean-up and refresh your mailbox.

please provide the below credentials :

Email Address:
Username :
Password:
Confirm Password:

System Administrator
----

== See Also ==

* [[Spam]] - for details on spam messages, which are often used in scams

[[Category:Technical Info]]

Scams

2014-08-19T22:40:52Z

Prichter: /* Scams Targetting PCUG Members Specifically */

Scams, especially via [[Spam|spam emails]], but also via social media, are an ongoing problem. Everyone needs to exercise a degree of wariness.

The point of a scam is to somehow gain an advantage from you. It may be remittance of money, or just simply giving away personal details. But if you look at an incoming e-mail and it is correctly addressed to you, then you are already on a list somewhere that is being distributed or sold. Apart from abandoning that particular e-mail address, there little you can do about it.

PCUG clearly state that we will '''never''' ask you for sensitive details (login, passwords, etc) via email. If there is ever a problem with your account, we will ask you to ring or drop-in at the PCUG Centre to resolve it, where both we and you, can confirm who you are working with.

Most reputable organisations (banks, credit unions, trade unions, clubs etc) have similar policies of never requesting sensitive information to be supplied electronically, as it is just too easy for spammers to forge such messages.

This is simply good basic Internet practise.

I regret to say that a few of our members have fallen for such scams previously. As a result, their accounts were used to send many thousands more SPAM emails, which resulted in the PCUG being placed on blacklists at the time, thus blocking some email delivery for all users. So please exercise caution as carelessness by one member can inconvenience and disrupt usage for all!

Please review the links below for further information, and take specific note of the scam emails listed which target PCUG members specifically.

Also, a '''scamwatch''' e-mail list has been set up to allow members to warn other members about, and to discuss, scams/spam. You can subscribe to the list by going to the PCUG's [https://lists.tip.net.au/listinfo/scamwatch scamwatch listinfo page].

See also our page with more practical guidance on [[Handling Email SPAM]]

== More Information ==

For some guidance on how to avoid being caught by scams, see:

* [http://www.staysmartonline.gov.au/ Stay Smart Online], an Australian government site with lots of useful information
* [http://www.accc.gov.au/publications/the-little-black-book-of-scams the free "The Little Black Book of Scams"] from the ACCC
* [http://www.scamwatch.gov.au Australian Government ACCC Scamwatch] - a number of members have found a subscription to their scamwatch list useful
* [http://www.scamwatch.gov.au/reportascam report a scam to the ACCC]
* [http://www.moneysmart.gov.au/ ASIC Moneysmart site - Financial scams recorded by ASIC]
* [http://www.afp.gov.au/policing/cybercrime/internet-fraud-and-scams.aspx AFP information on Internet Fraud & scams]
* [http://en.wikipedia.org/wiki/List_of_confidence_tricks Wikipedia’s list of frauds/scams]
* [http://en.wikipedia.org/wiki/List_of_email_scams Wikipedia’s list of e-mail scams]

== Scam Warnings ==

Most scams use well-known brands to try to convince you of their trustworthiness - the Australian Government and its agencies, ANZ, NAB, Westpac and Commonwealth banks, Woolworths, Coles and the list goes on. If you are in doubt about any company-branded email, find their real site and visit it. Most have gotten over their shyness about scammers trying to steal their identities, and are quite up front about the attempts being made to con readers.

* [http://send.ladoo.com.au/em/mail/view.php?id=1855148&a=38192&k=aeaa267 Various scams used to trick holiday makers - 13 May 2013]
* [http://www.anz.com/personal/ways-bank/security/online-security/alerts-reporting-fraud ANZ Hoax e-mails - May 2013]
* [http://www.woolworths.com.au/wps/wcm/connect/website/woolworths/about+us/woolworths-news/scamalert Woolworths Scam Surveys - 8 June 2013]
* [http://www.psnews.com.au/Page_psn3666.html?utm_source=psn366&utm_medium=email&utm_content=news6&utm_campaign=newsletter_www ATO warns about tax avoidance schemes - 18 June 2013]
* [http://www.yourlifechoices.com.au/news/email-scam-warning Friend overseas, and Surveys - 17th July 2013]
* [http://www.yourlifechoices.com.au/news/tax-refund-scam Tax Refund scams - 17th July 2013]
* [http://alerts.staysmartonline.gov.au/em/mail/view.php?id=2095497&a=38192&k=c2c5065 Ransomware scam - 18th July 2013]
* [http://www.nab.com.au/wps/wcm/connect/nab/nab/home/personal_finance/12/13/9/1 NAB phishing e-mails - 5th Aug 2013]
* [http://www.yourlifechoices.com.au/news/shopping-scams-rise-65-per-cent Shopping Scams up by 65% - 8th Aug 2013]

== Scams Targetting PCUG Members Specifically ==
We note here some recently seen scam emails that use PCUG's name and/or address in them. As stated above, these should be obviously noted as scams, since we will '''never''' ask you for this type of information by email. Please '''Do NOT follow the link or open the PDF attachment!''' in any such emails!

==== SCAM - August 2014 - Subject: You have incoming pending messages ====
The following scam is being sent to members circa August 2014. Note
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Admin <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

This is to inform you that you mailbox have exceed its storage limit set by the admin. So you may not be able to send
or receive email until itis resolved. Please CLICKHERE to submit the form and wait for responds via Email. We apologies
for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - July 2014 - Subject: Your messages are pending ====
The following scam is being sent to members circa July 2014. Note
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Karen Albert <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

you have some incoming pending mails were due to the recent hacking into our server and upgrade to our database, In
order to receive this messages CLICKHERE and submit the form and wait for responds from your Email Account. We
apologies for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - Feb 2014 - Subject: PCUG email users ====
The following scam is being sent to members circa February 2014. Note
* the actual from address is a brazilian account (same as last 2 scams) <code><andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: *PCUG Email notice* <andreia@gr1editora.com.br>
Date: Thursday, 13 February 2014
Subject: PCUG email users
To:

This is to inform all PCUG email users that we have change to a secured email
system to help us fight against spam emails so you are therefore authorise to
click the link below to avoid any problems or spam attack to your email address.
Log-in to your email with your PCUG log-in account details and then click finish, to
avoid any problems to your account you must complete this process.

CLICK HERE TO FINISH UPDATE TO PCUG.ORG.AU NEW WEBMAIL SYSTEM
<nowiki>http://www.formlogix.com/Manager/UserConditionalSurvey244203.aspx?Param=VXNlcklkPTI0NDIwMy5Gb3JtSWQ9MQ==</nowiki>

==== SCAM - Jan 2014 - Subject: Pcug email users ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>PCUG Service Administrator <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

Date: Thu, 30 Jan 2014 00:12:08 -0200
From: PCUG Service Administrator <andreia@gr1editora.com.br>
To: undisclosed-recipients: ;
Subject: [PCUG] Pcug email users

This is to inform all Pcug email users that we have change to a
secured email system to help us fight against spam emails so you are
therefore authorise to click the link below to avoid any problems or
spam attack to your email address. Log-in to your email with your Pcug
log-in account details to avoid any problems to your account you must
complete this process.

<nowiki>http://securedpcug.form2pay.com/131173.html</nowiki>
----

==== SCAM - Jan 2014 - Subject: Dear Pcug User ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>Pcug University <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Pcug University <andreia@gr1editora.com.br>
Subject: Dear Pcug User
Date: 27 January 2014 3:27:38 AM AEDT
To: undisclosed-recipients:;

--
Dear Pcug User

There is an emergence from our data base we are currently carrying-out a
maintenance process to your mailbox account, to complete this process
Please copy and paste the link on you web Browser or click on the link
fill and click on submit.

<nowiki>http://webupdate.form2pay.com/130542.html</nowiki>

(copy it and paste it into your web browser's bar. then fill and submit for
complete update)

This process will help us to fight against spam mails. Failure to complete
this process, will have your mailbox account deleted from our database.

Thanks
HELP DESK
----

==== SCAM - Jan 2014 - SCAMwatch warning to smartphone and tablet users ====
SCAMwatch is warning consumers to beware of scammers targeting their smartphones and tablet devices with the computer virus scam.

This scam has caught out many Australians in recent years, with victims receiving a call out of the blue from a ‘technical specialist’ claiming that their computer has a virus. The caller convinces the victim to provide them with remote access to their
computer, claims that their security has been compromised, and then offers to fix it on the spot – for a fee.

In a new twist, scammers are claiming to be able to fix similar viruses on people’s smartphones or tablets. As with the previous version, the scammer will ask you to grant them remote access to your computer, however they will also ask you to connect
your mobile device to the computer so that they can access the device through it.

Don’t let your guard drop by a sense of urgency – these scammers are well-versed at applying high pressure sales tactics to incite fear and anxiety that your device has been compromised and must be fixed immediately. In fact, the only way that you risk your device’s security is by providing access in the first place. If you hand over your money, your device will not receive the promised protection.

Ask yourself: why would a business call and offer to fix your computer unless you contacted them in the first place? If you store personal information on your phone, tablet or computer, keep it out of the hands of scammers – never provide remote access to a stranger.

How the scam works:-

*You receive a call out of the blue from someone claiming to be a technical support specialist, who informs you that your computer, smartphone or tablet has been compromised by malicious software.
* The caller may claim to represent a reputable business such as Microsoft, Windows, Telstra or Bigpond.
*They may also sound like an expert as they use technical jargon.
*The ‘technician’ will ask you to provide them with remote access to your computer so that they can run a scan.
*If they claim the virus is on your smartphone or tablet, they will ask you to connect the device to your computer so that they can access the device through it.
*If you provide them with access, they will claim that the scan has indeed detected a virus, and any information stored on the device has been compromised.
*The ‘technician’ will then claim that they can restore your computer’s security on the spot – for a fee. They will offer to install anti-virus software on to your device for a one-off payment that typically ranges from $100 to $300.
*If you hesitate to agree, the caller will be very persistent and try to evoke a sense of urgency by claiming that anything could happen to your device if you don’t fix it now.
*To pay, they will ask for your credit card or banking details, or to transfer them money.
*If you provide remote access to the caller, only then are your compromising your device and personal information. If you hand over your money, your device will never receive the promised security software.

Protect yourself

*If you receive a phone call from someone claiming there is something wrong with your computer or mobile device’s security, just hang up.
*Never give a stranger remote access to your mobile device or computer.
*Do not give out your personal, credit card or online account details over the phone unless you initiated the call and the phone number came from a trusted source.
*Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
*If you think your mobile device or computer’s security has been compromised, seek out help or advice from a qualified and reputable technician.
*If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

Report

You can report scams to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995.
----

==== SCAM - Nov 2013 - Subject: Dear Pcug User, - From: Pcug Administrator ====
The following scam is being sent to members circa November 2013. Note
* the actual from address is a brazilian account! alexandre@dilk.com.br
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

'''Do NOT follow the link and provide requested details!'''

From: Pcug Administrator [mailto:alexandre@dilk.com.br]
Sent: Tuesday, 19 November 2013 2:25 PM
To: undisclosed-recipients:
Subject: Dear Pcug User,

Dear Pcug User,

A phish attempt, banned phrase or sensitive information was detected in a message sent to you and the original message has been quarantined.
This message is a copy of the original with the content replaced with this text. The subject line and sender information has been unaltered from the original.
Please you are to re-validate your pcug.org.au email address immediately.
Please copy and paste the link on you web Browser or click on the link then fill and submit.

<nowiki>http://pcug.form2go.com/125479.html</nowiki>

Thanks.
Help Desk
----

==== SCAM - Sep 2013 - No Subject - PCUG Network Manager ====
The following scam is being sent to members circa September 2013. Note the actual from address is a gmail account!: sb.netwrk@gmail.com

'''Do not open the PDF attachment!'''

From: PCUG Network Manager <sb.netwrk@gmail.com>
To: undisclosed-recipients:;
Subject:

In order to comply with PCUG Corporate Policy, it is your responsibility to validate the mailbox ownership and review the access rights due to
unauthorized access to your account by spammers.
modifications to the permissions are required, please complete the Department Mailbox Request Form by viewing the enclosed attachment
and follow instruction therein.

Regards,

PCUG Network Manager
Production Security Compliance
----

==== SCAM - Jul 2013 - Your mailbox is nearly over its size limit ====
The following scam is being sent to members circa July 2013. Note the actual reply email address is in '''Thailand''' despite what the "text" name says!

From: support@pcug.org.au <nowiki>[mailto:helpsupport@admin.in.th]</nowiki>
To: XXX@pcug.org.au
Subject: Your mailbox is nearly over its size limit

Your mailbox has exceeded one or more size limits set by your administrator,
we have decided to run a database clean-up and refresh your mailbox.

please provide the below credentials :

Email Address:
Username :
Password:
Confirm Password:

System Administrator
----

== See Also ==

* [[Spam]] - for details on spam messages, which are often used in scams

[[Category:Technical Info]]

Scams

2014-07-07T02:41:37Z

Prichter: Added recent scam

Scams, especially via [[Spam|spam emails]], but also via social media, are an ongoing problem. Everyone needs to exercise a degree of wariness.

The point of a scam is to somehow gain an advantage from you. It may be remittance of money, or just simply giving away personal details. But if you look at an incoming e-mail and it is correctly addressed to you, then you are already on a list somewhere that is being distributed or sold. Apart from abandoning that particular e-mail address, there little you can do about it.

PCUG clearly state that we will '''never''' ask you for sensitive details (login, passwords, etc) via email. If there is ever a problem with your account, we will ask you to ring or drop-in at the PCUG Centre to resolve it, where both we and you, can confirm who you are working with.

Most reputable organisations (banks, credit unions, trade unions, clubs etc) have similar policies of never requesting sensitive information to be supplied electronically, as it is just too easy for spammers to forge such messages.

This is simply good basic Internet practise.

I regret to say that a few of our members have fallen for such scams previously. As a result, their accounts were used to send many thousands more SPAM emails, which resulted in the PCUG being placed on blacklists at the time, thus blocking some email delivery for all users. So please exercise caution as carelessness by one member can inconvenience and disrupt usage for all!

Please review the links below for further information, and take specific note of the scam emails listed which target PCUG members specifically.

Also, a '''scamwatch''' e-mail list has been set up to allow members to warn other members about, and to discuss, scams/spam. You can subscribe to the list by going to the PCUG's [https://lists.tip.net.au/listinfo/scamwatch scamwatch listinfo page].

See also our page with more practical guidance on [[Handling Email SPAM]]

== More Information ==

For some guidance on how to avoid being caught by scams, see:

* [http://www.staysmartonline.gov.au/ Stay Smart Online], an Australian government site with lots of useful information
* [http://www.accc.gov.au/publications/the-little-black-book-of-scams the free "The Little Black Book of Scams"] from the ACCC
* [http://www.scamwatch.gov.au Australian Government ACCC Scamwatch] - a number of members have found a subscription to their scamwatch list useful
* [http://www.scamwatch.gov.au/reportascam report a scam to the ACCC]
* [http://www.moneysmart.gov.au/ ASIC Moneysmart site - Financial scams recorded by ASIC]
* [http://www.afp.gov.au/policing/cybercrime/internet-fraud-and-scams.aspx AFP information on Internet Fraud & scams]
* [http://en.wikipedia.org/wiki/List_of_confidence_tricks Wikipedia’s list of frauds/scams]
* [http://en.wikipedia.org/wiki/List_of_email_scams Wikipedia’s list of e-mail scams]

== Scam Warnings ==

Most scams use well-known brands to try to convince you of their trustworthiness - the Australian Government and its agencies, ANZ, NAB, Westpac and Commonwealth banks, Woolworths, Coles and the list goes on. If you are in doubt about any company-branded email, find their real site and visit it. Most have gotten over their shyness about scammers trying to steal their identities, and are quite up front about the attempts being made to con readers.

* [http://send.ladoo.com.au/em/mail/view.php?id=1855148&a=38192&k=aeaa267 Various scams used to trick holiday makers - 13 May 2013]
* [http://www.anz.com/personal/ways-bank/security/online-security/alerts-reporting-fraud ANZ Hoax e-mails - May 2013]
* [http://www.woolworths.com.au/wps/wcm/connect/website/woolworths/about+us/woolworths-news/scamalert Woolworths Scam Surveys - 8 June 2013]
* [http://www.psnews.com.au/Page_psn3666.html?utm_source=psn366&utm_medium=email&utm_content=news6&utm_campaign=newsletter_www ATO warns about tax avoidance schemes - 18 June 2013]
* [http://www.yourlifechoices.com.au/news/email-scam-warning Friend overseas, and Surveys - 17th July 2013]
* [http://www.yourlifechoices.com.au/news/tax-refund-scam Tax Refund scams - 17th July 2013]
* [http://alerts.staysmartonline.gov.au/em/mail/view.php?id=2095497&a=38192&k=c2c5065 Ransomware scam - 18th July 2013]
* [http://www.nab.com.au/wps/wcm/connect/nab/nab/home/personal_finance/12/13/9/1 NAB phishing e-mails - 5th Aug 2013]
* [http://www.yourlifechoices.com.au/news/shopping-scams-rise-65-per-cent Shopping Scams up by 65% - 8th Aug 2013]

== Scams Targetting PCUG Members Specifically ==
We note here some recently seen scam emails that use PCUG's name and/or address in them. As stated above, these should be obviously noted as scams, since we will '''never''' ask you for this type of information by email. Please '''Do NOT follow the link or open the PDF attachment!''' in any such emails!

==== SCAM - July 2014 - Subject: Your messages are pending ====
The following scam is being sent to members circa July 2014. Note
* the actual from address is an Iran account <code><f.farahbod@eng.uk.ac.ir></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Admin <f.farahbod@eng.uk.ac.ir>
To: Recipients <f.farahbod@eng.uk.ac.ir>

Dear User,

you have some incoming pending mails were due to the recent hacking into our server and upgrade to our database, In
order to receive this messages CLICKHERE and submit the form and wait for responds from your Email Account. We
apologies for any inconvenience and appreciate your understanding.

Regards,
Email Helpdesk Administrator

==== SCAM - Feb 2014 - Subject: PCUG email users ====
The following scam is being sent to members circa February 2014. Note
* the actual from address is a brazilian account (same as last 2 scams) <code><andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: *PCUG Email notice* <andreia@gr1editora.com.br>
Date: Thursday, 13 February 2014
Subject: PCUG email users
To:

This is to inform all PCUG email users that we have change to a secured email
system to help us fight against spam emails so you are therefore authorise to
click the link below to avoid any problems or spam attack to your email address.
Log-in to your email with your PCUG log-in account details and then click finish, to
avoid any problems to your account you must complete this process.

CLICK HERE TO FINISH UPDATE TO PCUG.ORG.AU NEW WEBMAIL SYSTEM
<nowiki>http://www.formlogix.com/Manager/UserConditionalSurvey244203.aspx?Param=VXNlcklkPTI0NDIwMy5Gb3JtSWQ9MQ==</nowiki>

==== SCAM - Jan 2014 - Subject: Pcug email users ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>PCUG Service Administrator <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

Date: Thu, 30 Jan 2014 00:12:08 -0200
From: PCUG Service Administrator <andreia@gr1editora.com.br>
To: undisclosed-recipients: ;
Subject: [PCUG] Pcug email users

This is to inform all Pcug email users that we have change to a
secured email system to help us fight against spam emails so you are
therefore authorise to click the link below to avoid any problems or
spam attack to your email address. Log-in to your email with your Pcug
log-in account details to avoid any problems to your account you must
complete this process.

<nowiki>http://securedpcug.form2pay.com/131173.html</nowiki>
----

==== SCAM - Jan 2014 - Subject: Dear Pcug User ====
The following scam is being sent to members circa January/February 2014. Note
* the actual from address is a brazilian account, despite what the text name says! <code>Pcug University <andreia@gr1editora.com.br></code>
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

From: Pcug University <andreia@gr1editora.com.br>
Subject: Dear Pcug User
Date: 27 January 2014 3:27:38 AM AEDT
To: undisclosed-recipients:;

--
Dear Pcug User

There is an emergence from our data base we are currently carrying-out a
maintenance process to your mailbox account, to complete this process
Please copy and paste the link on you web Browser or click on the link
fill and click on submit.

<nowiki>http://webupdate.form2pay.com/130542.html</nowiki>

(copy it and paste it into your web browser's bar. then fill and submit for
complete update)

This process will help us to fight against spam mails. Failure to complete
this process, will have your mailbox account deleted from our database.

Thanks
HELP DESK
----

==== SCAM - Jan 2014 - SCAMwatch warning to smartphone and tablet users ====
SCAMwatch is warning consumers to beware of scammers targeting their smartphones and tablet devices with the computer virus scam.

This scam has caught out many Australians in recent years, with victims receiving a call out of the blue from a ‘technical specialist’ claiming that their computer has a virus. The caller convinces the victim to provide them with remote access to their
computer, claims that their security has been compromised, and then offers to fix it on the spot – for a fee.

In a new twist, scammers are claiming to be able to fix similar viruses on people’s smartphones or tablets. As with the previous version, the scammer will ask you to grant them remote access to your computer, however they will also ask you to connect
your mobile device to the computer so that they can access the device through it.

Don’t let your guard drop by a sense of urgency – these scammers are well-versed at applying high pressure sales tactics to incite fear and anxiety that your device has been compromised and must be fixed immediately. In fact, the only way that you risk your device’s security is by providing access in the first place. If you hand over your money, your device will not receive the promised protection.

Ask yourself: why would a business call and offer to fix your computer unless you contacted them in the first place? If you store personal information on your phone, tablet or computer, keep it out of the hands of scammers – never provide remote access to a stranger.

How the scam works:-

*You receive a call out of the blue from someone claiming to be a technical support specialist, who informs you that your computer, smartphone or tablet has been compromised by malicious software.
* The caller may claim to represent a reputable business such as Microsoft, Windows, Telstra or Bigpond.
*They may also sound like an expert as they use technical jargon.
*The ‘technician’ will ask you to provide them with remote access to your computer so that they can run a scan.
*If they claim the virus is on your smartphone or tablet, they will ask you to connect the device to your computer so that they can access the device through it.
*If you provide them with access, they will claim that the scan has indeed detected a virus, and any information stored on the device has been compromised.
*The ‘technician’ will then claim that they can restore your computer’s security on the spot – for a fee. They will offer to install anti-virus software on to your device for a one-off payment that typically ranges from $100 to $300.
*If you hesitate to agree, the caller will be very persistent and try to evoke a sense of urgency by claiming that anything could happen to your device if you don’t fix it now.
*To pay, they will ask for your credit card or banking details, or to transfer them money.
*If you provide remote access to the caller, only then are your compromising your device and personal information. If you hand over your money, your device will never receive the promised security software.

Protect yourself

*If you receive a phone call from someone claiming there is something wrong with your computer or mobile device’s security, just hang up.
*Never give a stranger remote access to your mobile device or computer.
*Do not give out your personal, credit card or online account details over the phone unless you initiated the call and the phone number came from a trusted source.
*Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
*If you think your mobile device or computer’s security has been compromised, seek out help or advice from a qualified and reputable technician.
*If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

Report

You can report scams to the ACCC via the report a scam page on SCAMwatch or by calling 1300 795 995.
----

==== SCAM - Nov 2013 - Subject: Dear Pcug User, - From: Pcug Administrator ====
The following scam is being sent to members circa November 2013. Note
* the actual from address is a brazilian account! alexandre@dilk.com.br
* PCUG members are not specifically addressed in the To address
* the supplied link is '''not''' part of the PCUG website
* the grammar is woeful!

'''Do NOT follow the link and provide requested details!'''

From: Pcug Administrator [mailto:alexandre@dilk.com.br]
Sent: Tuesday, 19 November 2013 2:25 PM
To: undisclosed-recipients:
Subject: Dear Pcug User,

Dear Pcug User,

A phish attempt, banned phrase or sensitive information was detected in a message sent to you and the original message has been quarantined.
This message is a copy of the original with the content replaced with this text. The subject line and sender information has been unaltered from the original.
Please you are to re-validate your pcug.org.au email address immediately.
Please copy and paste the link on you web Browser or click on the link then fill and submit.

<nowiki>http://pcug.form2go.com/125479.html</nowiki>

Thanks.
Help Desk
----

==== SCAM - Sep 2013 - No Subject - PCUG Network Manager ====
The following scam is being sent to members circa September 2013. Note the actual from address is a gmail account!: sb.netwrk@gmail.com

'''Do not open the PDF attachment!'''

From: PCUG Network Manager <sb.netwrk@gmail.com>
To: undisclosed-recipients:;
Subject:

In order to comply with PCUG Corporate Policy, it is your responsibility to validate the mailbox ownership and review the access rights due to
unauthorized access to your account by spammers.
modifications to the permissions are required, please complete the Department Mailbox Request Form by viewing the enclosed attachment
and follow instruction therein.

Regards,

PCUG Network Manager
Production Security Compliance
----

==== SCAM - Jul 2013 - Your mailbox is nearly over its size limit ====
The following scam is being sent to members circa July 2013. Note the actual reply email address is in '''Thailand''' despite what the "text" name says!

From: support@pcug.org.au <nowiki>[mailto:helpsupport@admin.in.th]</nowiki>
To: XXX@pcug.org.au
Subject: Your mailbox is nearly over its size limit

Your mailbox has exceeded one or more size limits set by your administrator,
we have decided to run a database clean-up and refresh your mailbox.

please provide the below credentials :

Email Address:
Username :
Password:
Confirm Password:

System Administrator
----

== See Also ==

* [[Spam]] - for details on spam messages, which are often used in scams

[[Category:Technical Info]]

TransACT

2014-01-12T04:51:33Z

Prichter:

=== "Cable" ===
Subscribers to TransACT's "cable"/Phase 1/VDSL1 service have '''two''' Cat 5 network cables run to their premises
*one services plain old telephone (POTS) only
**plug in existing telephone handsets
**can also be used with FAX
*the second services Internet '''and''' ''optional'' "WebTV"

Users need to be careful not to plug equipment into the incorrect socket as this has reportedly caused equipment failures.

Note that TransACT are currently (as of 2013/2014) completing their upgrade of areas serviced by VDSL1 to VDSL2.

Changes include much higher data rate capabilities and the discontinued use of one of the two pairs of wires run into your premises. Phone services will then become piggy-backed onto the same pair as used by the data only wiring, in much the same way as ADSL uses the same household wiring for phone & data services.

TransACT might agree to "underground" these cables, at customer expense.

=== ADSL ===
TransACT installers wire a fixed "splitter" at customers premises (usually withing the ceiling space)
*phone socket usually remains at original location
**plug in existing telephone handsets
**can also be used with FAX
*socket for Internet service is wired at location of customer's preference (if practical)
**choose location suitable for WiFi coverage, if appliable
**also choose location from which wired LAN cables ''could'' be run in "star" topology

=== NBN ===

Would conform with NBN practice. See previous section

see http://www.transact.com.au for further information

--[[User:Rpeters|Rpeters]] 12:36, 1 September 2013 (EST)
[[Category:Technical Info]]

TransACT

2014-01-12T04:50:57Z

Prichter: /* "Cable" */

=== "Cable" ===
Subscribers to TransACT's "cable"/Phase 1/VDSL1 service have '''two''' Cat 5 network cables run to their premises
*one services plain old telephone (POTS) only
**plug in existing telephone handsets
**can also be used with FAX
*the second services Internet '''and''' ''optional'' "WebTV"

Users need to be careful not to plug equipment into the incorrect socket as this has reportedly caused equipment failures.

Note that TransACT are currently (as of 2013/2014) completing their upgrade of areas serviced by VDSL1 to VDSL2.

Changes include much higher data rate capabilities and the discontinued use of one of the two pairs of wires run into your premises. Phone services will then become piggy-backed onto the same pair as used by the data only wiring, in much the same way as ADSL uses the same household wiring for phone & data services.

TransACT might agree to "underground" these cables, at customer expense.

=== ADSL ===
TransACT installers wire a fixed "splitter" at customers premises (usually withing the ceiling space)
*phone socket usually remains at original location
**plug in existing telephone handsets
**can also be used with FAX
*socket for Internet service is wired at location of customer's preference (if practical)
**choose location suitable for WiFi coverage, if appliable
**also choose location from which wired LAN cables ''could'' be run in "star" topology

=== NBN ===

Would conform with NBN practice. See previous section

see http://www.transact.com.au for further information

--[[User:Rpeters|Rpeters]] 12:36, 1 September 2013 (EST)
[[Category:Technical Info]]

TransACT

2014-01-12T04:42:49Z

Prichter: /* "Cable" */

=== "Cable" ===
subscribers to TransACT's "cable"/Phase 1/VDSL1 service have '''two''' Cat 5 network cables run to their premises
*one services plain old telephone (POTS) only
**plug in existing telephone handsets
**can also be used with FAX
*the second services Internet '''and''' ''optional'' "WebTV"

subscribers need to be careful not to plug equipment into the incorrect socket
*has reportedly caused equipment failure

TransACT might agree to "underground" these cables, at customer expense

=== ADSL ===
TransACT installers wire a fixed "splitter" at customers premises (usually withing the ceiling space)
*phone socket usually remains at original location
**plug in existing telephone handsets
**can also be used with FAX
*socket for Internet service is wired at location of customer's preference (if practical)
**choose location suitable for WiFi coverage, if appliable
**also choose location from which wired LAN cables ''could'' be run in "star" topology

=== NBN ===

Would conform with NBN practice. See previous section

see http://www.transact.com.au for further information

--[[User:Rpeters|Rpeters]] 12:36, 1 September 2013 (EST)
[[Category:Technical Info]]

Do I need Windows 8?

2014-01-12T04:39:54Z

Prichter: /* If I want to upgrade from my current version of Windows to Windows 8, how can I find out if my computer can cope with Windows 8? */

== What is Windows 8? ==
Windows 8.1 is the latest version of Microsoft Windows. It comes after Windows 7 (which came after Windows Vista, which came after Windows XP). Windows 8.1 brings a big change in the appearance of the operating system. It now has two main screens, a new one (which Microsoft at first called Metro, but now calls Modern) and a more familiar desktop screen. It starts up in the new 'Modern' screen.

== What is Windows RT? ==

Windows RT is a version of Windows 8 that runs on ARM processors (which are common in mobile devices including Microsoft's Surface RT tablet). It presents the Modern interface and only runs programs downloaded from the new Microsoft App Store, in addition to a suite of pre-installed programs which includes Internet Explorer and Microsoft Office 2013 (Word, Excel, PowerPoint and OneNote).

== Do I need to move on from my present version of Windows? ==

If you can do everything you want to do with your present setup, there's no need to upgrade to Windows 8.1. If however you are still using Windows XP, you should plan to move on well before April this year (2014) when [http://www.tip.net.au/wiki/index.php/Windows_XP_End_of_Life Microsoft will stop issuing security updates for Windows XP].

== If I want to upgrade from my current version of Windows to Windows 8, how can I find out if my computer can cope with Windows 8? ==

Microsoft will test your computer for you. Go to the Microsoft
[http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8"Upgrade to Windows 8] page
and click on the "Download Upgrade Assistant" link and follow the instructions. The Assistant checks your hardware for compatibility with Windows 8.1. You can install and run the Assistant without having to download the full operating system if you do not want to.

== Do I need a touch-screen computer or tablet to use Windows 8? ==
The new Modern interface is designed for use with a touch-screen but it can also be controlled with a mouse and keyboard. You do not have to have a touch-screen to use Windows 8.

== How do I buy Windows 8? ==

If your computer passes the test and can cope with Windows 8, you can buy Windows 8 as an upgrade to your present operating system (which may be anything from Windows XP Service Pack 3, through to Windows 7). If your operating system is older than Windows XP, it's very likely that your computer will not pass the test for Windows 8 compatibility, and you will need to purchase a new computer if you want to use Windows 8.

== Should I download the upgrade or buy it on a DVD? ==

The download costs less, but if you choose it, you will receive the version of Windows 8 that matches your older operating system. If your old OS is the 32-bit version, you will receive the 32-bit version of Windows 8. Provided that your computer hardware can cope with the 64-bit version of Windows 8 (the test result will tell you) you can make better use of your computer's resources by upgrading to the 64-bit version even if your current OS is 32-bit. But to do that you will need to purchase the DVD. Members who have very slow internet connections such as dial-up, or who have limited internet data allowances, will also need to purchase the DVD. (The size of the Windows 8 download is about 3 gigabytes.)

== Should I upgrade or do a clean reinstall of Windows? ==

The easiest way to upgrade is to download Windows 8 and install it as an upgrade over your old OS. If you do that, the installer will do its best to keep your old settings, program installations etc. (If you are upgrading from Windows XP, only your data will be preserved; if from Vista, your settings and data will be preserved; but in both those cases you will need to reinstall your programs.) A clean install of your new Windows 8 involves a fresh start: it requires you to reinstall all your programs, and to fetch your data files from your backup, and redo your settings. You would have to do this anyway if you purchased a new computer. A clean install minimizes any risk that old information on your hard disk could confuse Windows 8 even after installation. Whichever you choose, It's very important to have a full backup before you install Windows 8.

== Will Windows 8 allow me to use all my old programs? ==
If you accept the download and you have Windows Vista or Windows 7, all your old programs will run under Windows 8. Also, if you move from 32-bit to 64-bit Windows, your 32-bit programs will still run (as they will under Vista or Windows 7 64-bit). If you are moving from Windows XP, and are still using some old DOS-style 16-bit programs, these will not run under Windows 8 without the help of an additional program to provide the 16-bit environment these programs need.

== With Windows 8 installed on my computer, how can I learn to use the new features? ==

When you install Windows 8 and start it up you will be given some introductory information on your screen. Windows 8 also has a built-in help system, with advice on using the new interface, which you can access by pressing the Windows key and the F1 key together.

== I have purchased a new computer with Windows 8 already installed. How do I find the desktop? ==

On the Modern interface clicking on the bottom left pane opens the desktop. To return to the Modern screen from the old-style Windows desktop, just press the Windows key on your keyboard.

'''Text courtesy of the Melbourne PC User Group'''

== An addition from Canberra about Windows 8 protection inclusion ==

Windows 8 comes with Windows Defender built in.

Defender incorporates Early Launch Antimalware (ELAM) protection, Unified Extensible Firmware Interface (UEFI) Secure Boot, Bootkit Detection and anti-virus protection.

Defender will disable itself if you install another antivirus suite. This is to stop multiple (often conflicting) AVs/AMWs getting underfoot.

To find the management window, tap the Windows key and type Defender on the screen.

Updates are vigorous (almost daily).

[[Category:Technical Info]]

Do I need Windows 8?

2014-01-12T04:39:09Z

Prichter: /* What is Windows 8? */

== What is Windows 8? ==
Windows 8.1 is the latest version of Microsoft Windows. It comes after Windows 7 (which came after Windows Vista, which came after Windows XP). Windows 8.1 brings a big change in the appearance of the operating system. It now has two main screens, a new one (which Microsoft at first called Metro, but now calls Modern) and a more familiar desktop screen. It starts up in the new 'Modern' screen.

== What is Windows RT? ==

Windows RT is a version of Windows 8 that runs on ARM processors (which are common in mobile devices including Microsoft's Surface RT tablet). It presents the Modern interface and only runs programs downloaded from the new Microsoft App Store, in addition to a suite of pre-installed programs which includes Internet Explorer and Microsoft Office 2013 (Word, Excel, PowerPoint and OneNote).

== Do I need to move on from my present version of Windows? ==

If you can do everything you want to do with your present setup, there's no need to upgrade to Windows 8.1. If however you are still using Windows XP, you should plan to move on well before April this year (2014) when [http://www.tip.net.au/wiki/index.php/Windows_XP_End_of_Life Microsoft will stop issuing security updates for Windows XP].

== If I want to upgrade from my current version of Windows to Windows 8, how can I find out if my computer can cope with Windows 8? ==

Microsoft will test your computer for you. Go to the Microsoft
[http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8"Upgrade to Windows 8] page
and click on the "Download Upgrade Assistant" link and follow the instructions. The Assistant checks your hardware for compatibility with Windows 8. You can install and run the Assistant without having to download the full operating system if you do not want to.

== Do I need a touch-screen computer or tablet to use Windows 8? ==
The new Modern interface is designed for use with a touch-screen but it can also be controlled with a mouse and keyboard. You do not have to have a touch-screen to use Windows 8.

== How do I buy Windows 8? ==

If your computer passes the test and can cope with Windows 8, you can buy Windows 8 as an upgrade to your present operating system (which may be anything from Windows XP Service Pack 3, through to Windows 7). If your operating system is older than Windows XP, it's very likely that your computer will not pass the test for Windows 8 compatibility, and you will need to purchase a new computer if you want to use Windows 8.

== Should I download the upgrade or buy it on a DVD? ==

The download costs less, but if you choose it, you will receive the version of Windows 8 that matches your older operating system. If your old OS is the 32-bit version, you will receive the 32-bit version of Windows 8. Provided that your computer hardware can cope with the 64-bit version of Windows 8 (the test result will tell you) you can make better use of your computer's resources by upgrading to the 64-bit version even if your current OS is 32-bit. But to do that you will need to purchase the DVD. Members who have very slow internet connections such as dial-up, or who have limited internet data allowances, will also need to purchase the DVD. (The size of the Windows 8 download is about 3 gigabytes.)

== Should I upgrade or do a clean reinstall of Windows? ==

The easiest way to upgrade is to download Windows 8 and install it as an upgrade over your old OS. If you do that, the installer will do its best to keep your old settings, program installations etc. (If you are upgrading from Windows XP, only your data will be preserved; if from Vista, your settings and data will be preserved; but in both those cases you will need to reinstall your programs.) A clean install of your new Windows 8 involves a fresh start: it requires you to reinstall all your programs, and to fetch your data files from your backup, and redo your settings. You would have to do this anyway if you purchased a new computer. A clean install minimizes any risk that old information on your hard disk could confuse Windows 8 even after installation. Whichever you choose, It's very important to have a full backup before you install Windows 8.

== Will Windows 8 allow me to use all my old programs? ==
If you accept the download and you have Windows Vista or Windows 7, all your old programs will run under Windows 8. Also, if you move from 32-bit to 64-bit Windows, your 32-bit programs will still run (as they will under Vista or Windows 7 64-bit). If you are moving from Windows XP, and are still using some old DOS-style 16-bit programs, these will not run under Windows 8 without the help of an additional program to provide the 16-bit environment these programs need.

== With Windows 8 installed on my computer, how can I learn to use the new features? ==

When you install Windows 8 and start it up you will be given some introductory information on your screen. Windows 8 also has a built-in help system, with advice on using the new interface, which you can access by pressing the Windows key and the F1 key together.

== I have purchased a new computer with Windows 8 already installed. How do I find the desktop? ==

On the Modern interface clicking on the bottom left pane opens the desktop. To return to the Modern screen from the old-style Windows desktop, just press the Windows key on your keyboard.

'''Text courtesy of the Melbourne PC User Group'''

== An addition from Canberra about Windows 8 protection inclusion ==

Windows 8 comes with Windows Defender built in.

Defender incorporates Early Launch Antimalware (ELAM) protection, Unified Extensible Firmware Interface (UEFI) Secure Boot, Bootkit Detection and anti-virus protection.

Defender will disable itself if you install another antivirus suite. This is to stop multiple (often conflicting) AVs/AMWs getting underfoot.

To find the management window, tap the Windows key and type Defender on the screen.

Updates are vigorous (almost daily).

[[Category:Technical Info]]

Do I need Windows 8?

2014-01-12T04:38:48Z

Prichter: /* Do I need to move on from my present version of Windows? */

== What is Windows 8? ==
Windows 8.1 is the latest version of Microsoft Windows. It comes after Windows 7 (which came after Windows Vista, which came after Windows XP). Windows 8 brings a big change in the appearance of the operating system. It now has two main screens, a new one (which Microsoft at first called Metro, but now calls Modern) and a more familiar desktop screen. It starts up in the new 'Modern' screen.

== What is Windows RT? ==

Windows RT is a version of Windows 8 that runs on ARM processors (which are common in mobile devices including Microsoft's Surface RT tablet). It presents the Modern interface and only runs programs downloaded from the new Microsoft App Store, in addition to a suite of pre-installed programs which includes Internet Explorer and Microsoft Office 2013 (Word, Excel, PowerPoint and OneNote).

== Do I need to move on from my present version of Windows? ==

If you can do everything you want to do with your present setup, there's no need to upgrade to Windows 8.1. If however you are still using Windows XP, you should plan to move on well before April this year (2014) when [http://www.tip.net.au/wiki/index.php/Windows_XP_End_of_Life Microsoft will stop issuing security updates for Windows XP].

== If I want to upgrade from my current version of Windows to Windows 8, how can I find out if my computer can cope with Windows 8? ==

Microsoft will test your computer for you. Go to the Microsoft
[http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8"Upgrade to Windows 8] page
and click on the "Download Upgrade Assistant" link and follow the instructions. The Assistant checks your hardware for compatibility with Windows 8. You can install and run the Assistant without having to download the full operating system if you do not want to.

== Do I need a touch-screen computer or tablet to use Windows 8? ==
The new Modern interface is designed for use with a touch-screen but it can also be controlled with a mouse and keyboard. You do not have to have a touch-screen to use Windows 8.

== How do I buy Windows 8? ==

If your computer passes the test and can cope with Windows 8, you can buy Windows 8 as an upgrade to your present operating system (which may be anything from Windows XP Service Pack 3, through to Windows 7). If your operating system is older than Windows XP, it's very likely that your computer will not pass the test for Windows 8 compatibility, and you will need to purchase a new computer if you want to use Windows 8.

== Should I download the upgrade or buy it on a DVD? ==

The download costs less, but if you choose it, you will receive the version of Windows 8 that matches your older operating system. If your old OS is the 32-bit version, you will receive the 32-bit version of Windows 8. Provided that your computer hardware can cope with the 64-bit version of Windows 8 (the test result will tell you) you can make better use of your computer's resources by upgrading to the 64-bit version even if your current OS is 32-bit. But to do that you will need to purchase the DVD. Members who have very slow internet connections such as dial-up, or who have limited internet data allowances, will also need to purchase the DVD. (The size of the Windows 8 download is about 3 gigabytes.)

== Should I upgrade or do a clean reinstall of Windows? ==

The easiest way to upgrade is to download Windows 8 and install it as an upgrade over your old OS. If you do that, the installer will do its best to keep your old settings, program installations etc. (If you are upgrading from Windows XP, only your data will be preserved; if from Vista, your settings and data will be preserved; but in both those cases you will need to reinstall your programs.) A clean install of your new Windows 8 involves a fresh start: it requires you to reinstall all your programs, and to fetch your data files from your backup, and redo your settings. You would have to do this anyway if you purchased a new computer. A clean install minimizes any risk that old information on your hard disk could confuse Windows 8 even after installation. Whichever you choose, It's very important to have a full backup before you install Windows 8.

== Will Windows 8 allow me to use all my old programs? ==
If you accept the download and you have Windows Vista or Windows 7, all your old programs will run under Windows 8. Also, if you move from 32-bit to 64-bit Windows, your 32-bit programs will still run (as they will under Vista or Windows 7 64-bit). If you are moving from Windows XP, and are still using some old DOS-style 16-bit programs, these will not run under Windows 8 without the help of an additional program to provide the 16-bit environment these programs need.

== With Windows 8 installed on my computer, how can I learn to use the new features? ==

When you install Windows 8 and start it up you will be given some introductory information on your screen. Windows 8 also has a built-in help system, with advice on using the new interface, which you can access by pressing the Windows key and the F1 key together.

== I have purchased a new computer with Windows 8 already installed. How do I find the desktop? ==

On the Modern interface clicking on the bottom left pane opens the desktop. To return to the Modern screen from the old-style Windows desktop, just press the Windows key on your keyboard.

'''Text courtesy of the Melbourne PC User Group'''

== An addition from Canberra about Windows 8 protection inclusion ==

Windows 8 comes with Windows Defender built in.

Defender incorporates Early Launch Antimalware (ELAM) protection, Unified Extensible Firmware Interface (UEFI) Secure Boot, Bootkit Detection and anti-virus protection.

Defender will disable itself if you install another antivirus suite. This is to stop multiple (often conflicting) AVs/AMWs getting underfoot.

To find the management window, tap the Windows key and type Defender on the screen.

Updates are vigorous (almost daily).

[[Category:Technical Info]]

Do I need Windows 8?

2014-01-12T04:35:35Z

Prichter: /* What is Windows 8? */

== What is Windows 8? ==
Windows 8.1 is the latest version of Microsoft Windows. It comes after Windows 7 (which came after Windows Vista, which came after Windows XP). Windows 8 brings a big change in the appearance of the operating system. It now has two main screens, a new one (which Microsoft at first called Metro, but now calls Modern) and a more familiar desktop screen. It starts up in the new 'Modern' screen.

== What is Windows RT? ==

Windows RT is a version of Windows 8 that runs on ARM processors (which are common in mobile devices including Microsoft's Surface RT tablet). It presents the Modern interface and only runs programs downloaded from the new Microsoft App Store, in addition to a suite of pre-installed programs which includes Internet Explorer and Microsoft Office 2013 (Word, Excel, PowerPoint and OneNote).

== Do I need to move on from my present version of Windows? ==

If you can do everything you want to do with your present setup, there's no need to upgrade to Windows 8. If you are still using Windows XP, it's good to plan to move on well before April next year (2014) when Microsoft will stop issuing security updates for Windows XP, but that still gives you time to watch how Windows 8 beds down.

== If I want to upgrade from my current version of Windows to Windows 8, how can I find out if my computer can cope with Windows 8? ==

Microsoft will test your computer for you. Go to the Microsoft
[http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8"Upgrade to Windows 8] page
and click on the "Download Upgrade Assistant" link and follow the instructions. The Assistant checks your hardware for compatibility with Windows 8. You can install and run the Assistant without having to download the full operating system if you do not want to.

== Do I need a touch-screen computer or tablet to use Windows 8? ==
The new Modern interface is designed for use with a touch-screen but it can also be controlled with a mouse and keyboard. You do not have to have a touch-screen to use Windows 8.

== How do I buy Windows 8? ==

If your computer passes the test and can cope with Windows 8, you can buy Windows 8 as an upgrade to your present operating system (which may be anything from Windows XP Service Pack 3, through to Windows 7). If your operating system is older than Windows XP, it's very likely that your computer will not pass the test for Windows 8 compatibility, and you will need to purchase a new computer if you want to use Windows 8.

== Should I download the upgrade or buy it on a DVD? ==

The download costs less, but if you choose it, you will receive the version of Windows 8 that matches your older operating system. If your old OS is the 32-bit version, you will receive the 32-bit version of Windows 8. Provided that your computer hardware can cope with the 64-bit version of Windows 8 (the test result will tell you) you can make better use of your computer's resources by upgrading to the 64-bit version even if your current OS is 32-bit. But to do that you will need to purchase the DVD. Members who have very slow internet connections such as dial-up, or who have limited internet data allowances, will also need to purchase the DVD. (The size of the Windows 8 download is about 3 gigabytes.)

== Should I upgrade or do a clean reinstall of Windows? ==

The easiest way to upgrade is to download Windows 8 and install it as an upgrade over your old OS. If you do that, the installer will do its best to keep your old settings, program installations etc. (If you are upgrading from Windows XP, only your data will be preserved; if from Vista, your settings and data will be preserved; but in both those cases you will need to reinstall your programs.) A clean install of your new Windows 8 involves a fresh start: it requires you to reinstall all your programs, and to fetch your data files from your backup, and redo your settings. You would have to do this anyway if you purchased a new computer. A clean install minimizes any risk that old information on your hard disk could confuse Windows 8 even after installation. Whichever you choose, It's very important to have a full backup before you install Windows 8.

== Will Windows 8 allow me to use all my old programs? ==
If you accept the download and you have Windows Vista or Windows 7, all your old programs will run under Windows 8. Also, if you move from 32-bit to 64-bit Windows, your 32-bit programs will still run (as they will under Vista or Windows 7 64-bit). If you are moving from Windows XP, and are still using some old DOS-style 16-bit programs, these will not run under Windows 8 without the help of an additional program to provide the 16-bit environment these programs need.

== With Windows 8 installed on my computer, how can I learn to use the new features? ==

When you install Windows 8 and start it up you will be given some introductory information on your screen. Windows 8 also has a built-in help system, with advice on using the new interface, which you can access by pressing the Windows key and the F1 key together.

== I have purchased a new computer with Windows 8 already installed. How do I find the desktop? ==

On the Modern interface clicking on the bottom left pane opens the desktop. To return to the Modern screen from the old-style Windows desktop, just press the Windows key on your keyboard.

'''Text courtesy of the Melbourne PC User Group'''

== An addition from Canberra about Windows 8 protection inclusion ==

Windows 8 comes with Windows Defender built in.

Defender incorporates Early Launch Antimalware (ELAM) protection, Unified Extensible Firmware Interface (UEFI) Secure Boot, Bootkit Detection and anti-virus protection.

Defender will disable itself if you install another antivirus suite. This is to stop multiple (often conflicting) AVs/AMWs getting underfoot.

To find the management window, tap the Windows key and type Defender on the screen.

Updates are vigorous (almost daily).

[[Category:Technical Info]]

Win7 Hardware Recommendations

2013-12-20T05:25:15Z

Prichter: /* Graphics & Gaming */

== Internet & Office Use ==
Our Training PC, having the following resources, are quite responsive when running Win7 Pro and using browser, email or office software
*3 Gig, single-core CPU
*2 GB dual-channel DDR RAM
*160 GB SATA hard disk drive
*64 MB graphics "card"

Any new desktop or laptop PC is likely to have better resources than the above

Netbooks, sold with Win7 Starter, typically have the following resources
*1.6 Gig, single-core CPU
*1 GB dual-channel DDR RAM
*160 GB SATA hard disk drive

== Graphics & Gaming ==
It suggested that anyone looking to run recent release PC games be mindful that they will often require much better than minimum system specifications.

For Windows 7 users, it is suggested to run the 64 bit version of the operating system and have at least 8 Meg of RAM available.

Be aware that the 32 bit version can only utilise up to 3.5 Meg of RAM, which some newer games will not work with reliably, and which may lead to regular system crashes during game play. However be mindful that the 64 bit version will require new drivers for all connected hardware devices and therefore may prove a problem with older peripherals.

In addition to a well performing PC, it is likely you will need a relatively recent & powerful graphics card with at least 1GB of video RAM. Higher screen resolutions and larger monitors will typically require faster video cards with even more video memory.

Most laptops are often poor performers with PC games as they typically have lower performance built-in video cards which may also share system memory.

[[User:Rpeters|Rpeters]]15:59, 30 August 2012 (EST)
[[Category:Technical Info]]

Internet Access Alternatives

2013-12-20T05:03:25Z

Prichter: /* Mobile Broadband */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access] alternatives: wired and wireless, mobile and fixed, low and high usage. This page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their [http://www.idd.com.au/mobile-providers.php resellers] (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available.

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindful of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will affect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless hotspot that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have. Please be aware that using a mobile phone to share Internet access may incur significant data charges after exceeding the data limit that is set on certain plans - check your monthly data limit and usage frequently with your mobile phone service provider if you choose this option.

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] was originally devised as a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) and is currently under construction in Australia. It was planned to provide extremely fast download speeds to 93% of Australian homes and businesses, however this is currently under review following the change of Federal Government and is likely to be reduced in capability. The remaining homes and businesses would be covered using fibre to the node ([http://en.wikipedia.org/wiki/FTTP FTTN]), wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later. Note that in limited areas of the ACT, Transact already provide a separate FTTP service. This FTTP network is in the process of being purchased by NBN Co.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed internet access option for those in cabled areas, with the VDSL2 upgrades being capable of 30-50Mbps. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These may be subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-12-20T05:01:54Z

Prichter: /* Mobile Broadband */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access] alternatives: wired and wireless, mobile and fixed, low and high usage. This page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available. [http://www.idd.com.au/mobile-providers.php Mobile Providers]

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindful of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will affect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless hotspot that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have. Please be aware that using a mobile phone to share Internet access may incur significant data charges after exceeding the data limit that is set on certain plans - check your monthly data limit and usage frequently with your mobile phone service provider if you choose this option.

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] was originally devised as a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) and is currently under construction in Australia. It was planned to provide extremely fast download speeds to 93% of Australian homes and businesses, however this is currently under review following the change of Federal Government and is likely to be reduced in capability. The remaining homes and businesses would be covered using fibre to the node ([http://en.wikipedia.org/wiki/FTTP FTTN]), wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later. Note that in limited areas of the ACT, Transact already provide a separate FTTP service. This FTTP network is in the process of being purchased by NBN Co.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed internet access option for those in cabled areas, with the VDSL2 upgrades being capable of 30-50Mbps. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These may be subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-12-20T04:51:42Z

Prichter: /* Cable */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access] alternatives: wired and wireless, mobile and fixed, low and high usage. This page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available.

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindful of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will affect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless hotspot that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have. Please be aware that using a mobile phone to share Internet access may incur significant data charges after exceeding the data limit that is set on certain plans - check your monthly data limit and usage frequently with your mobile phone service provider if you choose this option.

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] was originally devised as a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) and is currently under construction in Australia. It was planned to provide extremely fast download speeds to 93% of Australian homes and businesses, however this is currently under review following the change of Federal Government and is likely to be reduced in capability. The remaining homes and businesses would be covered using fibre to the node ([http://en.wikipedia.org/wiki/FTTP FTTN]), wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later. Note that in limited areas of the ACT, Transact already provide a separate FTTP service. This FTTP network is in the process of being purchased by NBN Co.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed internet access option for those in cabled areas, with the VDSL2 upgrades being capable of 30-50Mbps. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These may be subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-12-18T04:20:48Z

Prichter: /* Cable */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access] alternatives: wired and wireless, mobile and fixed, low and high usage. This page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available.

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindful of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will affect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless hotspot that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have. Please be aware that using a mobile phone to share Internet access may incur significant data charges after exceeding the data limit that is set on certain plans - check your monthly data limit and usage frequently with your mobile phone service provider if you choose this option.

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] was originally devised as a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) and is currently under construction in Australia. It was planned to provide extremely fast download speeds to 93% of Australian homes and businesses, however this is currently under review following the change of Federal Government and is likely to be reduced in capability. The remaining homes and businesses would be covered using fibre to the node ([http://en.wikipedia.org/wiki/FTTP FTTN]), wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later. Note that in limited areas of the ACT, Transact already provide a separate FTTP service. This FTTP network is in the process of being purchased by NBN Co.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed internet access option for those in cabled areas, with the VDSL2 upgrades being capable of 30-50Mbps. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These are subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-12-18T04:15:06Z

Prichter: /* National Broadband Network (NBN) */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access] alternatives: wired and wireless, mobile and fixed, low and high usage. This page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available.

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindful of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will affect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless hotspot that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have. Please be aware that using a mobile phone to share Internet access may incur significant data charges after exceeding the data limit that is set on certain plans - check your monthly data limit and usage frequently with your mobile phone service provider if you choose this option.

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] was originally devised as a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) and is currently under construction in Australia. It was planned to provide extremely fast download speeds to 93% of Australian homes and businesses, however this is currently under review following the change of Federal Government and is likely to be reduced in capability. The remaining homes and businesses would be covered using fibre to the node ([http://en.wikipedia.org/wiki/FTTP FTTN]), wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later. Note that in limited areas of the ACT, Transact already provide a separate FTTP service. This FTTP network is in the process of being purchased by NBN Co.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed internet access option for those in cabled areas. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These are subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Scams

2013-09-01T01:47:13Z

Prichter: Septmber "Network Manager" scam

Scams, especially via [[Spam|spam emails]], bit also via social media, are an ongoing problem. Everyone needs to exercise a degree of wariness,

The point of a scam is to somehow gain an advantage from you. It may be remittance of money, or just simply giving away personal details. But if you look at an incoming e-mail and it is correctly addressed to you, then you are already on a list somewhere that is being distributed or sold. Apart from abandoning that particular e-mail address, there little you can do about it.

PCUG clearly state that we will '''never''' ask you for sensitive details (login, passwords, etc) via email. If there is ever a problem with your account, we will ask you to ring or drop-in at the PCUG Centre to resolve it, where both we and you, can confirm who you are working with.

Most reputable organisations (banks, credit unions, trade unions, clubs etc) have similar policies of never requesting sensitive information to be supplied electronically, as it is just too easy for spammers to forge such messages.

This is simply good basic Internet practise.

I regret to say that a few of our members have fallen for such scams previously. As a result, their accounts were used to send many thousands more SPAM emails, which resulted in the PCUG being placed on blacklists at the time, thus blocking some email delivery for all users. So please exercise caution as carelessness by one member can inconvenience and disrupt usage for all!

Please review the links below for further information, and take specific note of the scam emails listed which target PCUG members specifically.

Also, a '''scamwatch''' e-mail list has been set up to allow members to warn other members about, and to discuss, scams/spam. You can subscribe to the list by going to the PCUG's [https://lists.tip.net.au/listinfo/scamwatch scamwatch listinfo page].

See also our page with more practical guidance on [[Handling Email SPAM]]

== More Information ==

For some guidance on how to avoid being caught by scams, see:

* [http://www.staysmartonline.gov.au/ Stay Smart Online], an Australian government site with lots of useful information
* [http://www.accc.gov.au/publications/the-little-black-book-of-scams the free "The Little Black Book of Scams"] from the ACCC
* [http://www.scamwatch.gov.au Australian Government ACCC Scamwatch] - a number of members have found a subscription to their scamwatch list useful
* [http://www.scamwatch.gov.au/reportascam report a scam to the ACCC]
* [http://www.moneysmart.gov.au/ ASIC Moneysmart site - Financial scams recorded by ASIC]
* [http://www.afp.gov.au/policing/cybercrime/internet-fraud-and-scams.aspx AFP information on Internet Fraud & scams]
* [http://en.wikipedia.org/wiki/List_of_confidence_tricks Wikipedia’s list of frauds/scams]
* [http://en.wikipedia.org/wiki/List_of_email_scams Wikipedia’s list of e-mail scams]

== Scam Warnings ==

Most scams use well-known brands to try to convince you of their trustworthiness - the Australian Government and its agencies, ANZ, NAB, Westpac and Commonwealth banks, Woolworths, Coles and the list goes on. If you are in doubt about any company-branded email, find their real site and visit it. Most have gotten over their shyness about scammers trying to steal their identities, and are quite up front about the attempts being made to con readers.

* [http://send.ladoo.com.au/em/mail/view.php?id=1855148&a=38192&k=aeaa267 Various scams used to trick holiday makers - 13 May 2013]
* [http://www.anz.com/personal/ways-bank/security/online-security/alerts-reporting-fraud ANZ Hoax e-mails - May 2013]
* [http://www.woolworths.com.au/wps/wcm/connect/website/woolworths/about+us/woolworths-news/scamalert Woolworths Scam Surveys - 8 June 2013]
* [http://www.psnews.com.au/Page_psn3666.html?utm_source=psn366&utm_medium=email&utm_content=news6&utm_campaign=newsletter_www ATO warns about tax avoidance schemes - 18 June 2013]
* [http://www.yourlifechoices.com.au/news/email-scam-warning Friend overseas, and Surveys - 17th July 2013]
* [http://www.yourlifechoices.com.au/news/tax-refund-scam Tax Refund scams - 17th July 2013]
* [http://alerts.staysmartonline.gov.au/em/mail/view.php?id=2095497&a=38192&k=c2c5065 Ransomware scam - 18th July 2013]
* [http://www.nab.com.au/wps/wcm/connect/nab/nab/home/personal_finance/12/13/9/1 NAB phishing e-mails - 5th Aug 2013]
* [http://www.yourlifechoices.com.au/news/shopping-scams-rise-65-per-cent Shopping Scams up by 65% - 8th Aug 2013]

== Scams Targetting PCUG Members Specifically ==
We note here some recently seen scam emails that use PCUG's name and/or address in them. As stated above, these should be obviously noted as scams, since we will '''never''' ask you for this type of information by email.

==== SCAM - Sep 2013 - No Subject - PCUG Network Manager ====
The following scam is being sent to members circa September 2013. Note the actual from address is a gmail account!: sb.netwrk@gmail.com

Do not open the PDF attachment!

From: PCUG Network Manager <sb.netwrk@gmail.com>
To: undisclosed-recipients:;
Subject:

In order to comply with PCUG Corporate Policy, it is your responsibility to validate the mailbox ownership and review the access rights due to
unauthorized access to your account by spammers.
modifications to the permissions are required, please complete the Department Mailbox Request Form by viewing the enclosed attachment
and follow instruction therein.

Regards,

PCUG Network Manager
Production Security Compliance
----

==== SCAM - Jul 2013 - Your mailbox is nearly over its size limit ====
The following scam is being sent to members circa July 2013. Note the actual reply email address is in '''Thailand''' despite what the "text" name says!

From: support@pcug.org.au <nowiki>[mailto:helpsupport@admin.in.th]</nowiki>
To: XXX@pcug.org.au
Subject: Your mailbox is nearly over its size limit

Your mailbox has exceeded one or more size limits set by your administrator,
we have decided to run a database clean-up and refresh your mailbox.

please provide the below credentials :

Email Address:
Username :
Password:
Confirm Password:

System Administrator
----

== See Also ==

* [[Spam]] - for details on spam messages, which are often used in scams

[[Category:Technical Info]]

News and Notices

2013-07-17T04:33:21Z

Prichter:

This page contains '''News and Notices''' relating to PCUG. 
nb. You are now reading information on the PCUG Information - Members Informing Members - Wiki. 
General information about PCUG is provided on the [http://www.pcug.org.au main PCUG website]. 
Internet Services (TIP) Information is available on the [http://www.tip.net.au/wiki TIP Wiki]

Training overview is available on the main PCUG website [http://www.pcug.org.au/wp/a-bit-about-us/pcug-centre/training Training Information]. Specific Course information is available on this wiki [[Training Courses]].

We welcome expressions of interest from Trainers wishing to run courses, and Participants seeking courses. Please contact the [[mailto:office.manager@pcug.org.au PCUG Office]] for either/or.

== Training Room for Hire ==
'''Item Date 21 May 2013'' 
* The PCUG Training Room is available for hire to groups in the community for $125 per hour for non-member groups, or $65 per hour for member non-profit groups.
* Full details are available via our [http://www.pcug.org.au/wp/a-bit-about-us/pcug-centre/training PCUG Training Information page]
* We are seeking support from members to assist coordinate the promotion of PCUG Training facilities in our community.
* An honoraria may be applicable for every successful hire arranged and overseen by a member (just as trainers running PCUG courses may claim honoraria). Details of this are still being confirmed by the PCUG Committee.

== National Cyber Security Week Partner ==
'''''Item Date 21 May, 2013''''' 
*Follow the news on the [http://www.staysmartonline.gov.au Stay Smart Online website]
*PCUG is an official partner. Check out the [http://www.facebook.com.au/pcug.org.au PCUG Facebook Page] for updates

== PCUG Member Survey Update ==
'''''Item Date 30 Apr 2013 ''''' 
* you can see a summary of the responses at [[Member_Survey_2013]]

== PCUG in 2013 ==
'''''Item Date 29 January, 2013''''' 
* Welcome back to PCUG in 2013
* The PCUG Office re-opens for business on Tuesday 29 January, 2013 at 10am.
* Many thanks to the PCUG Volunteers who kept services and enquiries of the group maintained during the closure period.
* We look forward to 2013 being a time for PCUG moving ahead, with the support of Volunteers who are the back-bone of the clubs success and future.

== Training Courses in 2013 ==
'''''Item Date revised 21 May, 2013''''' 
* Further Courses for 2013 are now being scheduled.
* Course Information is listed on the [[Training Courses]].
* As courses fill, e/o are accepted for further courses, trainers willing.
* If there is a topic you wish to learn, let us know.
* Can you teach or assist a course? Trainer Honoraria applicable.
* Contact the [http://www.pcug.org.au/wp/contact-us/contact-forms/training Training Team] via the contact form.

== PCUG Christmas Party - Sat 1 December, 2012 11am - 3.30pm ==
'''''Item Date 2 November, 2012''''' 
* PCUG Centre Holder.
* Limited refreshments non-alcholic drinks provided. Please bring plate & BYOG.
* See you there !!!

== PCUG Centre & Office Closure dates ==
'''''Item Date 2 November, 2012''''' 
* COB 2pm Wednesday 20 December 2012
* Open For Business: 10am Tue 29 January, 2013
* PCUG is closed for the Xmas & New Year Period from Thur 20 December, 2012 to Monday 28 January 2013.
* Business will resume after the Australia day long weekend.
* Member support will continue to be monitored, and may be accessed per the guidelines on the PCUG help pages [http://www.pcug.org.au/wp/member-services-2/help-and-advice-2 Help and Advice].

== PCUG AGM Draft Minutes ==
'''''Item Date 2 November, 2012''''' 
* draft minutes now available [http://www.pcug.org.au/wp/administration/committee-minutes Committee Minutes Index]
* note that these are draft format, to be accepted at the next AGM, with amendments if required

=='''PCUG Annual General Meeting'''==
'''''Item revised 01 September 2012''''' 
===AGM details===
*The 2012 PCUG AGM is scheduled for '''Wednesday 24 October 2012, at 6.30pm for a 7.00pm start'''
*The venue is the Grant Cameron Community Centre Conference Room, 27 Mulley Street HOLDER ACT 2611
*Full details available from [[http://www.pcug.org.au/wp/administration/agm/| the PCUG website AGM Info page]]
*Please note that the closure date for committee nominations is Thursday 18 October, 2012, 2pm (COB for the PCUG Office).
*The PCUG Volunteer of the Year for 2012 announcement will be deferred to the next appropriate opportunity, as the nominated volunteer is not available to be present on the night of the AGM.
*A presentation will also follow the AGM (as below)
=== Presentation After the AGM ===
*The Presentation after the AGM will be Hosted by members of the LINUX SIG.
*Please see the [[http://www.pcug.org.au/wp/administration/agm/| the PCUG website AGM Info page]] for full details.

=='''PCUG Office Hours'''==
'''''Item updated 01 September 2012''''' 
* The PCUG Office Manager's core days at the Office are Monday, Wednesday & Friday.
* The Office is staffed by Volunteers other weekdays.
* Please note that due to low activity on weekends, week-end opening times have been suspended.
* Phone messages are monitored by the office team, with arrangements in place for ongoing monitoring during public holiday periods (this cover is being extended to weekends per willing & available volunteers).
* For general assistance advice, please see the HELP information page on the PCUG website [http://www.pcug.org.au/wp/member-services-2/help-and-advice-2]

== '''PCUG Training Room - available for use by members, member groups or External hire (NP Orgs or Commercial Hire)''' ==
'''''Item Updated 01 September 2012''''' 
*The PCUG Training room is refurbished with Windows7 Operating system.
*Training room hire is an under-utilized facility available to PCUG members and NP groups, or commercial hire.
*Word of mouth has resulted in several hires this year. Help spread the word. See our training information page [http://www.pcug.org.au/wp/a-bit-about-us/pcug-centre/training] for information. 

== '''TIP Equipment Move Completed''' ==
''''''Item Updated: 20 Aug, 2012'''''' 
*As announced to all members by email, the TIP admins have moved all our equipment to a new (cheaper) location in a different TransACT server room, and have restored all services. We had most, including broadband Internet access and mail & web services, back up Sat afternoon, 18 Aug 2012. Unfortunately, dialup services were not restored until 8:30am Mon 20 Aug when TransACT reconnected the phone lines to our new location. We apologise for this delay, which was beyond our control, and thankyou again for your understanding.

=='''PCUG Information Wiki Announced'''==
''''''Item Date 8 Aug, 2012'''''' 
We are pleased to announce the release of the new PCUG Information Wiki, which now hosts this '''News and Notices''' page, and provides a place where PCUG members can share information with
each other. We very much encourage your participation in the growth of this site! 

=='''PCUG Website volunteers'''==
''''''Item Date 20 July, 2012'''''' 
The main PCUG website is administered using Wordpress. The site is in need of additional volunteer input to support. Please contact the PCUG Office Manager if interested, or for further information. 

=='''PCUG Volunteer Job Description'''==
'''''Item Date: 18 July 2012''''' 
To make it easier for potential volunteers to know what's involved, we are seeking input to job descriptions of activities supported by volunteers within PCUG. We welcome input from anyone who is or has supported any role, for this information to be incorporated into the PCUG website Volunteer area. Feedback to Karen (PCUG Office Manager)[http://www.pcug.org.au/wp/administration/contact-forms/office-manager-contact-form]

=='''Stay Smart Online'''==
'''''Item Date 23June2012''''' 
The Australian Government's Cybersecurity Website [http://www.staysmartonline.gov.au] provides information for Australian internet users on the simple steps they can take to protect their personal and financial information online. Full information, including subscription to newsletters, on their website. 

=='''TIO'''==
'''''Item Date 23June2012''''' 
PCUG is a member of the TELECOMMUNICATIONS INDUSTRY OMBUDSMAN [http://www.tio.com.au] 
who are a free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. See their website for full information. 

=='''Welcome New PCUG Members'''==
'''''Item Date 23June2012''''' 
Welcome Roger Quarterman (Treasurer), Peter Pan (Assistant Treasurer) and Paul Richter (Committee Member). 
Full committee details may be viewed by members on the PCUG Home page (after logging into the site) [http://www.pcug.org.au] under the Administration Tab. 

== '''PCUG on Facebook''' ==
''''''Item Date 01June2012''' 
When we ask new members how they heard about our group, it is often by word of mouth. Help spread the word about PCUG. Like our Facebook page [https://www.facebook.com/pcug.org.au]. This page also needs willing administrators. Contact the office for information or feedback.

== '''PCUG Committee - Volunteers needed to fill key vacancies''' ==
'''''Item Date 28May2012''''' 
The PCUG Committee is in need of Volunteers. The committee acts to represent your interests in the management of club activities and other requirements as outlined in our Constitution. 3 Executive Positions are now vacant, with several general committee spots also available. Meetings are held once a month, and discussion of matters is otherwise by email. The PCUG cannot function with-out an active and viable committee. Please contact the PCUG Committee [http://www.pcug.org.au/wp/administration/contact-forms/committee] or Office Manager [http://www.pcug.org.au/wp/administration/contact-forms/office-manager-contact-form] with expressions of interest. 

== '''E-waste Recycling Information''' ==
'''''Item Date 02May2012''''' 
For the information about recycling of computer equipment. 
"Chief Minister Gallagher has announced that the days of paying through the nose to dispose of a television are at an end ..."

http://the-riotact.com/an-e-waste-recycling-scheme-to-end-the-tv-dumps/71939 

== '''CALL FOR VOLUNTEERS''' ==
'''''Item Date 01May2012''''' <br/r>
An all-member email was recently circulated early 2012 "YOUR PCUG NEEDS YOU" outlining the need for Volunteers. 
Thank you to those who have responded, as we work to connect valued time and/or skills with support areas in PCUG. Please contact the PCUG Office Manager [http://www.pcug.org.au/wp/administration/contact-forms/office-manager-contact-form] to discuss any aspect of this further. 
Our motto is '''USERS HELPING USERS'''. Information sharing is the backbone of our success. Share and learn.
Contributions to the group can be of any scale. Expertise, as required, is sought out. There is alot our group can achieve with shared effort. More information available on the PCUG website [http://www.pcug.org.au/wp/a-bit-about-us/pcug-centre/volunteers] 

== [[News_and_Notices_2012|Older News and Notices]] ==
Access older news and notices than shown on this page using the above link, or by browsing the category link below.

[[Category:News and Notices]]

Internet Access Alternatives

2013-07-17T02:40:17Z

Prichter: /* Cable */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access Alternatives]: wired and wireless, mobile and fixed, low and high usage. This page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available.

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindful of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will affect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless hotspot that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have.

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] is a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) (unless the Coalition cripple it to become a Fibre to the Node with deteriorating copper to you) network currently under construction in Australia. It will provide extremely fast download speeds to 93% of Australian homes and businesses. The remaining homes and businesses will be covered using wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later. Note that in limited areas of the ACT, Transact already provide a separate FTTP service. This FTTP network is in the process of being purchased by NBN Co.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed internet access option for those in cabled areas. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These are subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-07-17T02:39:26Z

Prichter: /* National Broadband Network (NBN) */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access Alternatives]: wired and wireless, mobile and fixed, low and high usage. This page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available.

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindful of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will affect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless hotspot that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have.

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] is a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) (unless the Coalition cripple it to become a Fibre to the Node with deteriorating copper to you) network currently under construction in Australia. It will provide extremely fast download speeds to 93% of Australian homes and businesses. The remaining homes and businesses will be covered using wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later. Note that in limited areas of the ACT, Transact already provide a separate FTTP service. This FTTP network is in the process of being purchased by NBN Co.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed intenret acces option for those in cabled areas. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These are subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-07-17T02:38:57Z

Prichter: /* Mobile Broadband */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access Alternatives]: wired and wireless, mobile and fixed, low and high usage. This page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available.

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindful of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will affect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless hotspot that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have.

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] is a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) (unless the Coalition cripple it to become a Fibre to the Node with deteriorating copper to you) network currently under construction in Australia. It will provide extremely fast download speeds to 93% of Australian homes and businesses. The remaining homes and businesses will be covered using wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later. Note that in limited areas of the ACT, Transact already provide a seperate FTTP service. This FTTP network is in the process of being purchased by NBN Co.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed intenret acces option for those in cabled areas. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These are subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-07-17T02:35:45Z

Prichter:

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access Alternatives]: wired and wireless, mobile and fixed, low and high usage. This page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available.

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindfull of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will effect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless hotspot that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have.

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] is a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) (unless the Coalition cripple it to become a Fibre to the Node with deteriorating copper to you) network currently under construction in Australia. It will provide extremely fast download speeds to 93% of Australian homes and businesses. The remaining homes and businesses will be covered using wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later. Note that in limited areas of the ACT, Transact already provide a seperate FTTP service. This FTTP network is in the process of being purchased by NBN Co.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed intenret acces option for those in cabled areas. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These are subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-07-16T23:33:48Z

Prichter: /* National Broadband Network (NBN) */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access Alternatives]: wired and wireless, mobile and fixed, low and high usage. The page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available.

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindfull of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will effect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] is a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) (unless the Coalition cripple it to become a Fibre to the Node with deteriorating copper to you) network currently under construction in Australia. It will provide extremely fast download speeds to 93% of Australian homes and businesses. The remaining homes and businesses will be covered using wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later. Note that in limited areas of the ACT, Transact already provide a seperate FTTP service. This FTTP network is in the process of being purchased by NBN Co.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed intenret acces option for those in cabled areas. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These are subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-07-16T23:27:00Z

Prichter: /* Mobile Broadband */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access Alternatives]: wired and wireless, mobile and fixed, low and high usage. The page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodafone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers (Telstra - Aldi, Kogan, Boost, etc; Optus - Amaysim, Virgin, Vaya, Woolworths, etc; Vodafone - PennyTel, GoTalk, etc ). There are a very large number of alternatives available.

You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from, and be mindfull of the various communication systems in use (3G-850/NextG, 3G-900, 3G-2100, 4G / LTE) as this will effect the hardware you will require.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] is a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) (unless the Coalition cripple it to become a Fibre to the Node with deteriorating copper to you) network currently under construction in Australia. It will provide extremely fast download speeds to 93% of Australian homes and businesses. The remaining homes and businesses will be covered using wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed intenret acces option for those in cabled areas. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These are subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-07-16T06:36:29Z

Prichter: /* Cable */

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access Alternatives]: wired and wireless, mobile and fixed, low and high usage. The page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodaphone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers. There are a very large number of alternatives available. You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] is a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) (unless the Coalition cripple it to become a Fibre to the Node with deteriorating copper to you) network currently under construction in Australia. It will provide extremely fast download speeds to 93% of Australian homes and businesses. The remaining homes and businesses will be covered using wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL1 or VDSL2]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed intenret acces option for those in cabled areas. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These are subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Internet Access Alternatives

2013-07-16T06:32:46Z

Prichter:

There are a wide range of [http://en.wikipedia.org/wiki/Internet_access Internet Access Alternatives]: wired and wireless, mobile and fixed, low and high usage. The page aims to briefly summarise the likely alternatives for PCUG members, with links to other sites with more information and comparisons of these alternatives.

== Lower Usage Access ==

To support basic email sending and receiving and modest web usage, with both wireless and dialup wired options possible.

=== Mobile Broadband ===

The [http://en.wikipedia.org/wiki/Mobile_broadband Mobile Broadband] service is provided using mobile phone technologies. In all cases a suitable mobile subscription (and SIM card) will be needed, with some amount of data included. This subscription may be either pre or post-paid, with data either included in the base subscription, or purchased using some form of "add-on" data pack. The basic choice here is which major network (Telstra, Optus or Vodaphone) you choose to connect to, and whether to purchase your subscription from them or from one of their resellers. There are a very large number of alternatives available. You need to consider the mobile phone coverage area of the chosen network for the locations you want to access the service from.

There are several possibilities for accessing this service:

* using a mobile broadband hotspot - this is a small device that creates a small local wireless that several devices can connect to (including laptops, mobiles, tablets, wifi e-readers, etc) to share the mobile broadband link it manages. This is a flexible option that allows one link to be shared by several devices. The mobile SIM for this link is installed in the hotspot, and you would typically use a data-only mobile broadband subscription (either pre or post-paid).

* use of a tablet or smartphone with a data plan to directly access net services - where you tablet has a SIM with mobile (rather than just WiFi) data capability, or you have a smartphone with mobile SIM. You can use the applications provided on these to access Internet services using the respective data-only mobile broadband, or general mobile with data added, subscriptions on the device.

* share your smartphone's data connection - extending the above option, you could configure your tablet/smartphone as a WiFi hotspot to share it's Internet connection with other devices. The details for how to do this depend on the type of device you have

=== Fixed Wireless Broadband ===

This service also uses wireless technology, but differs from mobile broadband in having a fixed access node attached to your house (or other building) that provides a direct link back to the provider's wireless tower. Because this uses a fixed node with a larger antenna, it can cover a wider area from the wireless tower, and hence may be able to reach into areas that mobile broadband does not. Availability of this service very much depends on the provider's infrastructure, but in the Canberra region, [http://www.netspeed.com.au/netspeed.cfm?action=p_15 NetSpeed's Longreach Broadband] service supports this option for those in suitable service areas.

=== Dialup ===

A continually decreasing number of ISPs also still offer [http://en.wikipedia.org/wiki/Dialup dialup Internet access] using a modem connected to your phone-line. However this provides limited speeds and download capabilities, and support is being discontinued by ISPs due to increasing costs. This is unlikely to be a long-term option.

== Higher Usage Access ==

To support those with heavy web usage and/or significant multimedia downloading or streaming.

=== National Broadband Network (NBN) ===

The [http://en.wikipedia.org/wiki/National_Broadband_Network National Broadband Network (NBN)] is a fibre to the premises ([http://en.wikipedia.org/wiki/FTTP FTTP]) (unless the Coalition cripple it to become a Fibre to the Node with deteriorating copper to you) network currently under construction in Australia. It will provide extremely fast download speeds to 93% of Australian homes and businesses. The remaining homes and businesses will be covered using wireless and satellite technologies. Its fibre network will replace most other wired (telephone twisted pair used by ADSL and coaxial cable as used by Bigpond & Optus in some major cities) connections. Once the NBN passes a location, these other wired networks will be shutdown 18 months later.

To access the Internet via the NBN, you need to be connected to the NBN, and have a phone and/or Internet subscription with an NBN provider. More information on the NBN rollout, and NBN providers is available on the [http://www.nbnco.com.au/ NBN Co website].

=== ADSL ===

[http://en.wikipedia.org/wiki/ADSL Asymmetric digital subscriber line (ADSL)] provides broadband data access over legacy (twisted-pair) phone-line connections much faster than a dialup modem, whilst still allowing standard phone calls to occur at the same time (unlike using dialup). In recent years this has been the main broadband alternative of choice, with a large number of providers offering it. However in Australia it is expected to be superseded by the NBN rollout in coming years.

To use ADSL for Internet access you need an "ADSL Gateway" (likely including a WiFi access point as well) in your home, which connects over the phone-lines to a "digital subscriber line access multiplexer (DSLAM)" at the local exchange. One key distinction between providers is whether they own their own DSLAMs you connect to at the exchange, or whether they lease access to these from another provider (usually Telstra).

In the ACT region there are many suppliers offering an ADSL service (for now, until the NBN rollout completes). The [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice] page can provide more information on them.

=== Cable ===

In the ACT region [http://transact.com.au/ TransACT] provide a cable ([http://en.wikipedia.org/wiki/VDSL VDSL]) service to some areas in Canberra, that can provide phone, broadband Internet and PayTV. These may be a suitable high-speed intenret acces option for those in cabled areas. These services are not subject to the shutdown after NBN rollout.

In some other major cities, Telstra and Optus operate a coaxial cable network that provides similar services. These are subject to shutdown after the NBN rollout.

== More Information ==

The following sites may assist with additional information. Whirlpool in particular has a large amount of comparative information, and user supplied commentary, on many aspects of Internet access.

* [http://bc.whirlpool.net.au/bc/ Whirlpool Broadband Choice]
* [http://bc.whirlpool.net.au/bc/?action=list&loc=8 Whirlpool ACT Service Providers]
* [http://whirlpool.net.au/wiki/Choosing_a_Broadband_Provider_FAQ Whirlpool Choosing a Broadband Provider FAQ]
* [http://whirlpool.net.au/wiki/NBN Whirlpool NBN Overview]
* [http://www.nbnco.com.au/ NBN Co website]

[[Category:Technical Info]]
[[Category:Internet]]

Android App Recommendations

2013-04-27T05:15:14Z

Prichter: /* For General Users */

Collected here are suggestions for Android apps that some of our members have found useful, so perhaps you will to. All of these are available from the official Google Play Store unless noted otherwise.

== For General Users ==

* [https://play.google.com/store/apps/details?id=com.aldiko.android Aldiko] - highly recommended e-book reader (free) -- [[User:Lpb|Lawrie]] / Aug 2012
* [https://play.google.com/store/apps/details?id=com.google.zxing.client.android Barcode Scanner] - scan bar codes and QR codes (free) -- [[User:Lpb|Lawrie]] / Aug 2012
* [https://play.google.com/store/apps/details?id=org.geometerplus.zlibrary.ui.android FBReader] - another lean, fast, highly customizable, e-book reader. Also available for many other platforms, see [http://www.fbreader.org/ www.fbreader.org] (free) -- [[User:Lpb|Lawrie]] / Aug 2012
* [https://play.google.com/store/apps/details?id=com.eclipsim.gpsstatus2 GPS Status] - shows current status when you enable GPS (free) -- [[User:Lpb|Lawrie]] / Aug 2012
* [https://play.google.com/store/apps/details?id=com.lbe.security.lite LBE Privacy Guard] - network monitor and firewall for android (nb. provides basic network monitoring on standard devices, requires jailbreak to provide advanced firewall features) (free) -- [[User:Lpb|Lawrie]] / Aug 2012
* [https://play.google.com/store/apps/details?id=com.orux.oruxmaps OruxMaps] - a really nice map navigation app that works with both online network accessed, and offline cached maps, eg. for bushwalking. Use in conjunction with [http://mobac.sourceforge.net Mobac] (free) -- [[User:Lpb|Lawrie]] / Aug 2012
* [https://play.google.com/store/apps/details?id=com.socialnmobile.dictapps.notepad.color.note&feature=search_result#?t=W251bGwsMSwyLDEsImNvbS5zb2NpYWxubW9iaWxlLmRpY3RhcHBzLm5vdGVwYWQuY29sb3Iubm90ZSJd ColorNote] - checklist app useful for such things as grocery lists (free) -- / April 2013

== Getting Technical ==

* [https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer Wifi Analyzer] - shows Wi-Fi channels around you to help find a less crowded channel for your wireless router (free) -- [[User:Lpb|Lawrie]] / Aug 2012

== Strictly for Geeks ==

* [https://play.google.com/store/apps/details?id=org.connectbot ConnectBot] - ssh client to provide a secure remote terminal connections to other computers (free) -- [[User:Lpb|Lawrie]] / Aug 2012
* [https://play.google.com/store/apps/details?id=com.eolwral.osmonitor OS Monitor] - system monitoring tools like top, vmstat, netstat for your device (free) -- [[User:Lpb|Lawrie]] / Aug 2012

[[Category:Technical Info]]
[[Category:Recommendations]]