PCUG Office and Centre Administration - Revision history

Lpb: Add more intro info from activities page

2012-08-31T11:21:57Z

Add more intro info from activities page

← Older revision		Revision as of 11:21, 31 August 2012
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	Volunteering at the PCUG Centre is about supporting the needs of PCUG members, whether by phone, in person, email, or snail mail. This may be actioned at the centre or remotely via our [[e-help support]]. The aim is to keep our facilities accessible as long as administratively feasible. With the appropriate support and training, it can be a very rewarding experience – the rewards of course being totally individual.		Volunteering at the PCUG Centre is about supporting the needs of PCUG members, whether by phone, in person, email, or snail mail. This may be actioned at the centre or remotely via our [[e-help support]]. The aim is to keep our facilities accessible as long as administratively feasible. With the appropriate support and training, it can be a very rewarding experience – the rewards of course being totally individual.

			In brief, opportunities are available (details in next section) for:
			*Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help
			*Background Administration support, such as data entry, filing
			*A Supervisory role of the Centre itself so members may use the facilities of the centre
			*Maintenance of member amenities, including refreshements
			*Centre Cleaning & Maintenance

	== PCUG Centre Roles ==		== PCUG Centre Roles ==

Offcmngr at 05:26, 10 August 2012

2012-08-10T05:26:35Z

← Older revision		Revision as of 05:26, 10 August 2012
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	== Related Pages ==		== Related Pages ==
	[[Category:Activities and Opportunities]]		[[Category:Activities and Opportunities]]
			[[Category:Volunteering]]

Krja: moved Office Role Descriptions to PCUG Office and Centre Administration

2012-08-04T07:43:03Z

moved Office Role Descriptions to PCUG Office and Centre Administration

← Older revision	Revision as of 07:43, 4 August 2012
(No difference)

Krja: /* PCUG Centre Roles */

2012-08-03T03:39:25Z

PCUG Centre Roles

← Older revision		Revision as of 03:39, 3 August 2012
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	== PCUG Centre Roles ==		== PCUG Centre Roles ==
	*'''Communication Administration support manning the desk''' for managing member enquiries by in person, or by phone; and e-help<br/r>		*'''Communication Administration support manning the desk''' for managing member enquiries by in person, or by phone; and e-help<br/r>This typically includes<br/>
	This typically includes<br/>
	** Open the office, before 10:00am.		** Open the office, before 10:00am.
	** Perform 'start of day' tasks to prepare for the day.		** Perform 'start of day' tasks to prepare for the day.
Line 15:		Line 14:
	** Update the statistics form during the day.		** Update the statistics form during the day.
	** Perform 'end of day' tasks after 2:00pm, to finish off the day.		** Perform 'end of day' tasks after 2:00pm, to finish off the day.

	*'''Background Administration support''', such as data entry, filing		*'''Background Administration support''', such as data entry, filing

	*'''A Supervisory role of the Centre''' itself so members may use the facilities of the centre		*'''A Supervisory role of the Centre''' itself so members may use the facilities of the centre

	*'''Maintenance of member amenities''', including refreshements		*'''Maintenance of member amenities''', including refreshements

	*'''Centre Cleaning'''		*'''Centre Cleaning'''

Krja: /* PCUG Centre Roles */

2012-08-03T03:37:23Z

PCUG Centre Roles

← Older revision		Revision as of 03:37, 3 August 2012
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	== PCUG Centre Roles ==		== PCUG Centre Roles ==
	*Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help<br/r>		*'''Communication Administration support manning the desk''' for managing member enquiries by in person, or by phone; and e-help<br/r>
	This typically includes* Open the office, before 10:00am.		This typically includes<br/>
			** Open the office, before 10:00am.
	** Perform 'start of day' tasks to prepare for the day.		** Perform 'start of day' tasks to prepare for the day.
	** Answer phone calls from members (inclunding any 101 messages).		** Answer phone calls from members (inclunding any 101 messages).
Line 14:		Line 15:
	** Update the statistics form during the day.		** Update the statistics form during the day.
	** Perform 'end of day' tasks after 2:00pm, to finish off the day.		** Perform 'end of day' tasks after 2:00pm, to finish off the day.
	*Background Administration support, such as data entry, filing		*'''Background Administration support''', such as data entry, filing
	*A Supervisory role of the Centre itself so members may use the facilities of the centre		*'''A Supervisory role of the Centre''' itself so members may use the facilities of the centre
	*Maintenance of member amenities, including refreshements		*'''Maintenance of member amenities''', including refreshements
	*Centre Cleaning		*'''Centre Cleaning'''

	== Main reasons people contact the centre ==		== Main reasons people contact the centre ==

Krja: /* PCUG Centre Roles */

2012-08-03T03:35:42Z

PCUG Centre Roles

← Older revision		Revision as of 03:35, 3 August 2012
Line 5:		Line 5:

	== PCUG Centre Roles ==		== PCUG Centre Roles ==
	*Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help		*Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help<br/r>
			This typically includes* Open the office, before 10:00am.
			** Perform 'start of day' tasks to prepare for the day.
			** Answer phone calls from members (inclunding any 101 messages).
			** Record in Log Book queries from members and their resolution.
			** Update PCUG database and TIP accounts based on payments (cheque, creditcard and cash) received. Record payments in Daily Summary (excel) file.
			** Process 'Direct Credit' payments made into PCUG's StGeorge account.
			** Update the statistics form during the day.
			** Perform 'end of day' tasks after 2:00pm, to finish off the day.
	*Background Administration support, such as data entry, filing		*Background Administration support, such as data entry, filing
	*A Supervisory role of the Centre itself so members may use the facilities of the centre		*A Supervisory role of the Centre itself so members may use the facilities of the centre

Offcmngr at 04:57, 1 August 2012

2012-08-01T04:57:44Z

← Older revision		Revision as of 04:57, 1 August 2012
Line 4:		Line 4:
	Volunteering at the PCUG Centre is about supporting the needs of PCUG members, whether by phone, in person, email, or snail mail. This may be actioned at the centre or remotely via our [[e-help support]]. The aim is to keep our facilities accessible as long as administratively feasible. With the appropriate support and training, it can be a very rewarding experience – the rewards of course being totally individual.		Volunteering at the PCUG Centre is about supporting the needs of PCUG members, whether by phone, in person, email, or snail mail. This may be actioned at the centre or remotely via our [[e-help support]]. The aim is to keep our facilities accessible as long as administratively feasible. With the appropriate support and training, it can be a very rewarding experience – the rewards of course being totally individual.

	== PCUG Centre Roles ~~(include, but not limited to):~~ ==		== PCUG Centre Roles ==
	*Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help		*Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help
	*Background Administration support, such as data entry, filing		*Background Administration support, such as data entry, filing

Offcmngr: /* PCUG Centre Roles (include, but not limited to): */

2012-08-01T04:56:55Z

PCUG Centre Roles (include, but not limited to):

@@ Line 5: / Line 5: @@
 == PCUG Centre Roles (include, but not limited to): ==
-=== Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help ===
+*Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help
 == Main reasons people contact the centre ==

Offcmngr: /* Background Administration support, such as data entry, filing */

2012-08-01T04:55:21Z

Background Administration support, such as data entry, filing

← Older revision		Revision as of 04:55, 1 August 2012
Line 9:		Line 9:

	=== Background Administration support, such as data entry, filing ===		=== Background Administration support, such as data entry, filing ===
			''content invited''

	=== A Supervisory role of the Centre itself so members may use the facilities of the centre ===		=== A Supervisory role of the Centre itself so members may use the facilities of the centre ===
	=== Maintenance of member amenities, including refreshements ===		=== Maintenance of member amenities, including refreshements ===

Offcmngr: /* Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help */

2012-08-01T04:54:52Z

Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help

← Older revision		Revision as of 04:54, 1 August 2012
Line 6:		Line 6:
	== PCUG Centre Roles (include, but not limited to): ==		== PCUG Centre Roles (include, but not limited to): ==
	=== Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help ===		=== Communication Administration support manning the desk for managing member enquiries by in person, or by phone; and e-help ===
			''content invited''

	=== Background Administration support, such as data entry, filing ===		=== Background Administration support, such as data entry, filing ===
	=== A Supervisory role of the Centre itself so members may use the facilities of the centre ===		=== A Supervisory role of the Centre itself so members may use the facilities of the centre ===