Difference between revisions of "Help & Assistance"

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[[Category:Activities and Opportunities]]
[[Category:Activities and Opportunities]]

Revision as of 16:25, 10 August 2012

An overview of help procedures are outlined on the main PCUG [1] site in support of "Users Helping Users"
These procedures are supported by members who have skill, and a willingness share that skill.

Help Email Group

  • this email list receives technical help queries from members
  • the list is monitored by members with a variety of skills, whose collective knowledge is efficient in achieving resolution of the issue.
  • interested members may subscribe to the list

Home Installation

  • is the provision of techical support in the home via arrangement after other avenues of support have been exhausted.

Referral to Members who have that skill

  • Members are invited to register skills they possess with the PCUG Office.
  • Details of contact restrictions, etc are recorded and used per the pre-advised preferences of the member.