Need help?
If your query is Group-related, first check the latest issue of
Sixteen Bits
to see if there is an appropriate contact
person for your area of interest. If that fails,
contact the appropriate
Committee member for the area you are interested in. If your query
is more general, or unrelated to Group activities, try one (or
more!) of the following avenues (in no particular order):
The 24 hour message line
The Group has set up an answering service on 6253 4911.
When the Centre is staffed, this number will be answered by a
person - at all other times you'll get a recorded message.
You can leave messages about any Group activity, or ask questions
- when the messages are cleared (usually every couple of days)
we'll try to get back to you with some kind of answer.
Leave your name, contact number and some idea of your problem.
It is important to be concise and to the point, as you only have
thirty seconds per message. Leave your name and number first
- that way if you run out of time unexpectedly we can at least
get back to you!
The Help Directory
The Help Directory
(found in the back pages of each issue of
Sixteen Bits
lists people who have volunteered to provide
assistance to members on particular topics. With a large membership
like ours, it is surprising how often the answer to the most specific
and obscure query is already known to another member.
The service is very much dependent upon members' time and expertise
being known and available, so if you have an area of expertise
(no matter how obscure, arcane or narrow) please
contact the Managing Editor
and ask to be included
the Help Directory.
If you use
the Help Directory
, please respect the days and times
shown for each person.
Members Ads
If your problem is not particularly urgent,
contact the Managing Editor
and place a members advertisement in the next issue of
Sixteen Bits. Your question will go
out to many hundreds of people, one of whom is very likely to be able to
answer your question.
The Internet Project
If you have access to the Internet via the Internet Project, leaving
a message in an appropriate newsgroup (tip.help or tip.general
if you are unsure) is a great way to get to large numbers of people.
If your query is specifically related to using the Internet Project,
send email to help@pcug.org.au
for assistance. Please
don't send email to specific individuals - the help team
has a far wider range of skills than any one person and is much
more likely to answer your question fast and accurately.
The Committee
If you are unsure how to proceed and none of the above avenues
seems appropriate, please feel free to
contact any member of the Committee
for advice.