Feedback and Complaints


We welcome your feedback (positive or negative) on our services, and will put our best effort into resolving any member’s complaint/issue.

Members’ complaints/issues may be submitted via the contact forms.

Note the PCUG is no longer a member of the Telecommunications Industry Ombudsman (TIO), as it is no longer an Internet Service Provider (ISP).


In the first instance, direct any complaint/issue to the Secretary for action or referral, depending on the nature of the issue.

Any referred issue will be assessed by the relevant sub-committee and/or committee, as guided by The PCUG Association Rules/Policies, and the ACT Incorporated Associations Act.

If an issue remains unresolved, you may refer it to a Review Panel.